Via Inn Shin-Osaka West

Location

The pillows and bed were TERRIBLE. Like sleeping on a sack of rocks. And room is VERY small.

Food was great and a good value. Hotel was very clean and well kept. Rooms are fairly small but that's expected at this price point. Check in and out is quick and efficient.

No complaints.

Typical small business hotel useful for Shinkansen train station access. Cost is very low but the hotel is not outdated like similar priced Japan hotels.

Some simple instructions from hotel on how to exit the station to get to the hotel would be useful as it is a little tricky figuring where to go (even while using a map app).

it was close to the station, I was notified about some noise from a construction if front of the hotel, the reverence when we checked out,

NA

The staff are very kind near to shin Osaka train station. Far a-bit from the center, room very small but there every thing there

Very clean have 7-eleven inside . But the room very small

- Location is good. Closed to the Station.- Free Tea, coffee, and toiletries

- The breakfast.- Ventilation in the smoking rooms.- Smell on the floor

The location was very good. With the escalator service from Shin-Osaka Station to the hotel, it's perfect for carrying big luggage. The staff is friendly. And reasonable price is good, too!

The room I stayed in was blocked by a large building right in front of me, so no natural sunlight came in at all. That's an exception, I wanted to stay for a few more days.

The staff was super friendly and helpful with check in and check out. Room was nice, a little small, but good value for money.

Comfy roomPlenty of amenitiesPowerful showerFriendly and helpful staff7/11 within the buildingWalking distance to main travel networks

Small room

Location was easy to find once out of the station. Conbini is right next to the hotel which is very useful. The room had everything we needed.

The room was a bit small for people traveling with luggage. IT was difficult to handle the suitcase and manage our things. The shower for me personally was a bit small, but I wouldn't hold that against the hotel, since Japanese showers in general are smaller.

Location is good, close to Shin Osaka station, staff is very polite, always trying to help.

Rooms are tiny very small, double rooms can be hardly used by one person

Breakfast was great

Pillows were uncomfortable, not a great space for luggage in your room.

Helpful staff, close to the biggest station in Osaka when you want to be near the Shikansen.

The room seemed a bit old but it was clean.

I liked the convenience of this hotel. The location is near Shin Osaka Station and there is a seven eleven attached to it. It is very clean and provides everything you need.

The room was small but that is to be expected.

7-11 right down stairs. Can pick up amenities, drip coffee and tea bags at check-in level.

A longer walking distance to station, maybe 8-10mins.

Good value hotel, room a little small but perfectly adequate for my needs. Convenience store right next door was a bonus and the laundry room which I did use was excellent.

Nothing that affected my stay.

The price for a solo traveler was nice. Very close to Shin-osaka station, about 10-15 minutes depending on your walking speed. Great for staying with the rail pass since i picked up the next morning and got back on the train. Not close to downtown so not a super busy area and not sketchy. Got good vibes here. Food options are located on/by the property. (7-11, and some kind of sushi place (I think...))

Pillows were harder than I anticipated, but not influencing my review. Was satisfied with the room. Being a from the US at 6 foot tall, I get kinda squished if I take bath. But for the room size I cannot complain.

We like the following.1) Near the train station. and if you know the other exits of the station. it will provide you a better access on other buildings you can use to move your luggages until you get to the hotel.2) Walking distance to a supermarket and electronic shops3) Have a japanese restaurant at the ground floor. We had a good experience in eating authentic Japanese set meals.4) The room was well maintained. looks nearly new. 5) The bathroom and toilets are clean6) Toilet bowls have bidets and a push button to use.7) The shower and toilet is separated by the shower screen 8) No moulds in the toilet or shower area. the shower, toilet bowls and plumbing fixtures looks new, clean and well maintained.9) The walls of the room are not damage and nearly looks new.10) There'a complimentary water on the 1st day.11) There's and electrical hot water pot to boil water.12) The floor of the room is clean and not worn out.13) They allow to look after your luggage for a couple of hours after check out in the morning to still go sight seeing.14) Friendly, professional staffs.15) Laundry facilities were available to use. there was not a lot travellers using the laundry machine at that time.16) They have good quality tooth brush, shaver, body towel and cotton buds17) The room has clothes and fabric fresheners to take out odours from restaurants where you ate or others from travelling around.18) They give you two key cards per room.19) They have machine for check out. it just scans your key card.20) they make the beds, took out the rubbish everyday when you put out the instruction.

1) The room does not have enough space to spread your luggage. Usually, the luggage is spread on the bed everyday when taking out clothes that takes time to put back and tidy up before going out.2) its difficult to go to the other side of the bed because its hard against the wall.3) you need to pay 1000 yen for a ticket to watch movies on the hotel's TV. Anyway, if you are out most of the time, you dont need to watch.4) you need to have your own adaptable socket to charge your laptop or smartphone.

Nice service from Staff

Not clean and too far from train station

Location is near the metro, so it was easy to commute.

Rooms were too tiny, doesn't even have enough space to accommodate an entire suitcase open. It wasn't clean enough and not well ventilated. Room wallpapers were peeling off.