Hotel Elsereine Osaka

Large, comfortable rooms - this was probably the largest hotel room of our entire stay in Japan - with views from upper floors. The hotel is very well located to explore Osaka and for excursions to nearby cities (Nara, Himeji, etc.): it is directly connected to Osaka Station, JR lines and the metro by underground passage, convenient on rainy days.

The interior design of the hotel is a bit outdated (think Pretty Woman) and uses too much carpet.

Convenient access from/to Osaka Station and the metro via the underground.

The location is close to the train station, there is a underground business area near the place provide cheap food and good currency rate exchanges, I had fine dining at the hotel resturauant, they had this seasonal mushroom set is beyond my expectation.

The hotel was in a perfect location in the city.. the staff were very helpful and informative. I would recommend staying at the Elsereine Hotel. The room was very comfortable and well-maintained by staff..I would definitely recommend thisHotel.

The breakfast buffet was underwhelming. I would not recommend adding it to your stay at the hotel.

The staff are very friendly The room is old but has al the facilities that is needed It is near to Osaka station and has a family mat next door

- the breakfast has limited options and it is not delicious - the room furniture is old

1 block (8 minutes) walk from Osaka Station.

My room view was an AC engineer’s dream, I could see the cooling units in great details... They were quiet units and did not disrupt my sleep.

Great location. Very close to Osaka Station. And very close to Airport Limousine Bus stop.

The room is very small. Limited function area.

The area in which the hotel is located is well lit, making it a lot easier to walk around at night at feel safe while doing so. The hotel is also located near Family Mart (convenient store), an ideal spot for quick convenient store meals and errand runs. The staff were friendly and helpful for asking directions. The rooms were spacious enough to lay two luggage’s out between the bed and the wall.

The kettles in both rooms had a bit of lime scale in it.

The staff were very friendly. Very close to trains and metro. Room was a decent size, clean and comfortable. Good selection of cosmetics in bathroom. Shower was lovely.

No gym, pool etc.. for the price. No water in the room and only an ice make in the hallway.

I loved the location, size of the rooms and how clean everything was. There were restaurants and subway entrances all around which made it super convenient as travellers. The staff were also very accomodating. We had a full daytrip planned with an overnight stay in Hiroshima. They were able to hold our suitcases until we returned back to the hotel to continue our trip in Osaka.

The staff is wonderful as they are in Japan.

The breakfast was one of the most sorry looking breakfast we have ever encountered. . They even managed to make bacon look unappetizing and the scrambled eggs looked like they were made a week ago and microwaved over and over again to make it out to the breakfast buffet until someone ate it. The breakfast is fairly cheap compared to other hotels but too pricey concidering what you get. My brothers quote regarding the breakfast was "this is the first time in Japan that I am afraid that I will be food poisoned."

Helpful friendly reception.

Quite complicated getting from the train station to the hotel and further than expected. Looks to be an upscale hotel from appearances but the room for a family of three was not that well organised with an unnecessary small table cluttering up the limited space.

There are almost everything u need. The bed is comfy. I love that there is ice making machine guests can use out of charge. The location is abt 8 mins walk from Osaka sta. and 5 mins walk from Metro Nishi-Umeda Sta.

There is no free drinking water.

Location of hotel was brilliant, it's a beautiful hotel, staff were brilliant and spoke good English. Room was lovely, decent size and clean. Bed was very comfy. Bathroom and especially shower was great. No complaints.

The location was ideal with access nearby to underground subway walkways

This is why I rate it poorly as the price charged was not the price stated on the booking website.I spent 2 weeks in Japan and all other stays were as stated in Booking.com website. This one however charged additional taxes they said.I brought this to the management’s attention without any success. I informed booking.com of the difference in price and asked them to look into it only to be told the same. I then asked Booking.com again who was at fault, their site or the motel. That was two weeks ago and no answer.I won’t stay at this motel again, all other accommodation was great and charged the correct amount, not this place.

The whole place was nice, well located. The bathroom was nice, not as small as others.

All the artifacts in the room were old. The TV, the hair dryer... Also, the air conditioning seemed like they never changed the filters or something, so we all were coughing at night, even with the air filter (which looked really old) too.

Clean. Spacious room. Breakfast / restaurant available at hotel. Close to train stations, food, shops.

The booking.com website says they have laundry facilities. However, this was not the case, which was my main dissatisfaction as I specifically wanted a place with laundry on site.

Great location, very convenient - hotel elevator connected to underground walkway which linked to train/metro stations, and have hundreds of restaurants.Bright and well maintained hotel lobby and seating area. Rooms are clean and comfy, and not too small.

Spacious rooms, hotel connected to train stations & metro via underground even though it’s a bit of a walk. Staff were always friendly

Breakfast was ok but not amazing. Would probably skip the breakfast option next time if I stayed again

It was clean and in a good location

For the price the room was extremely small and the beds were horrible.