Kansai Airport Spa Hotel Garden Palace

Amazing amenities. Room is a bit small compared to common American Hotels. But The hot spring baths were relaxing. It was amazing having these amenities in the same hotel.

The onsen , comfortable bed

Breakfast finished too early

Everything you need for a stop before or after a flight from Kansai. We have marked this place to come back as a destination alone. The price was good, the rooms were big, the private onsen and public onsen were AMAZING! Also did a private traditional dinner which was also an amazing price and great food!

This hotel is within 10 minutes of the airport. It's in kind of an odd location and our taxi driver had a hard time finding it. It is in a traditional Japanese neighborhood with lots of Family Marts and Lawsons around.

The rooms are a little tired, meaning it's a little old.

Great hotel with various spa services and facilities. Even when not in the vicinity of public transport stations the bus/van service from hotel was great. With a small fee we got a van transfer from the hotel to Kansai airport. Everything that we requested from staff was handled politely and efficiently. Example small packet sending between hotels and luggage storage for a few hours after check out.

Rooms were a bit small with two big luggage in one room, but big enough to open both at the same time.

Fantastic kaiseki style breakfast in the new/modern dining area was very pleasantly surprising after a fairly basic late dinner in the front old cafeteria style area when we first arrived. Very friendly helpful staff at desk, and the transport shuttle to Hineno Station was good.

I was surprised by the fairly old/basic room styles and corridors, as well as the area the hotel was located - I'm not sure, probably just my own issue - I had a different idea in mind from the photos. I tried to ask about an airport shuttle via booking dot com message function, but didn't receive any reply.

The room was really nice with tatami mats in one end of the room and western style beds in the other. Toilet and shower were separate which is also nice. Transfer from the nearby Hineno Station was very efficient and punctual; the van arrived just 10 minutes after we called the reception.

Really good introduction to traditional Japanese breakfast with many delicious courses, and a great Onsen in a very quiet location. The hotel itself was very clean, friendly and comfortable. All in all a good find on booking.com, which we very much recommend.

We had not appreciated that, despite its name, the hotel is not located anywhere near the airport. We travelled from the airport to the hotel by train and then on foot. The hotel provided a good shuttle the next day back to the train station. We do not know whether the hotel would have picked us up from the airport - we never asked. We would certainly stay again though.

I stayed here for three nights after flying into KIX; Izumisano is a relatively quiet suburb close to the airport, with frequent and fast trains into Osaka. The breakfast is very traditional, made up of multiple small dishes - highly recommended if you'd like to try a variety of Japanese cuisine, and the miso soup in particular was delicious. The onsen is lovely and open for a large portion of every day; I had it to myself both times that I visited. The room, like the whole hotel, was clean and comfortable. Really the standout aspect was the staff - they could not have been more hospitable, kind and patient and they really went above and beyond at check-out, saving my onward journey! I really recommend staying here, particularly as a place to relax and recuperate before or after a flight.

Best service our entire trip and the Onsens in winter are amazing. We would totally stay again

Rooms are outdated

Very clean, friendly staff

Delicious food, but more vegan options would be great

The outdoor spa was extraordinary and shampoo and body soap is high quality. The breakfast was delicious and staff were very friendly and caring

The location was quite far from train station around 1.2km

The staff were amazing, very friendly and made us feel extremely welcome throughout our trip. The accommodation also offered shuttles to nearby locations. The building was older but very well kept.

The air con was locked to heating and it got quite stuffy in the room at times.

A lovely spot! Excellent staff. Nice bath. Amazing Japanese breakfast. The shuttle from the hotel to the airport is great. But there is not a shuttle from the airport to the hotel.

I needed to know about the shuttle not being available from the airport. And I needed to know that dinner closes.

Public onsen

I have to step up to the restroom, and step down each time I get out of restroom. Trash can in restroom is too small. Room is small and classic like in Edo era. Bath tub is too tall to step in to use.

they provide free shuttle bus to airport

The location

Size of the room

The hotel is to old.

great onsen and convenient airport shuttle

I have stayed several times. staff are very nice and welcoming. just like coming home