Doutonbori Crystal Hotel

Staff were friendly and also helpful to organise taxis' for us early in the morning of departure.The hotel and our room was clean and comfortable.The location of the hotel was quiet, but still in close proximity to the hub of Dotonbori to experience the lively vibe of the city. We received complimentary bottles of water each day. There were also complimentary bathroom accessories available like toothbrushes, hair brush, razors, etc.

Something to be aware of... the price we ended up paying for our stay was a little bit more than what the booking.com price listed. The hotel added an extra 200 JPY for each night... which was only a small amount, but something we weren't aware of and it caught us a little 'off guard' when they presented us with the price to pay on arrival. (We paid in JPY, so there wasn't a 'conversion' rate to consider.) This happened at 2 of the 3 hotels that we booked through Booking.com

Room was quite a great size considering we had stayed in some super small rooms beforehand. Bathroom was also a great size and the location was in walking distance to the Dotonbori area.

Clean, staff friendly

No laundry inside the building

The room was totally clean, compact yet well-facilitated. There was an air-purifier. The room cleaning was optional (if you want you have to return the room key to the reception before 11am). The bathtub was pretty big for the size of the room. They provided bath-robes for free at the reception. It was lucky for us to find out that leaving a review online will give us either one free drink or 1hr late check-out. There were many coin laundries and convenience stores within 5 minutes walk.

Staffs at the reception was not very good at English sometimes. With a written instruction of hotel rules there was no problem, though. There was only one elevator and no stairs(maybe it's just me who couldn't find another), so we had to wait for 2+minutes whenever going down the building. I confirmed beforehand that our room would have a separate bath and toilet room, but they were not separated actually.

The staff was amazing and friendly. The restroom and wet room had a ton of space and combined, they were almost the same size as the bedroom.

The bedroom is a little small, especially for 2 people with 2 full size suitcases but that’s pretty standard for Japan. We made it work.

The location was easy to get to and so close to all of the shops, restaurants, and nightlife. The room was nice and bigger than most others that we stayed in. Staff was friendly and helpful.

You only get one key and you have to put it in a slot for power in the room so if one of us left or needed to run out we had to do so without a key so that the person still in the room had light.

Clean, great AC. Comfortable. Away from the noise but close to the fun of Dotombori.

Customer service was good. Japanese workers were really helpful to us with shipping our luggage to our next destination. We like that the shower is separate from the toilet. And the shower is roomier.

The pillows were too soft or flat. Found a few hairs in the bathroom shower area.

Great location, clean, friendly and professional staff, big rooms and bed, loved the rain feature in the shower.

Nothing, all was great! Thank you

Clean and equipped with good amenities. I like the layout of the room. Quiet area.

It's quite a walk from the station we came from.

It’s central and the room was spacious for Japan.

They didn’t serve breakfast and contrary to all the hotels I stayed previously, they didn’t have laundry services.

Location and staff friendliness

Walls had some staining, cleaning prior to us using was good, but could’ve been a little better.

Overall quite good — the front desk staff were friendly, and the stay was comfortable.

Although it’s close to Dotonbori, it’s still a bit far from the subway station

Location was great near to so many places room was clean and comfortable staff very welcoming and friendly ? easy public transport

Pillows

Nothing , bad hotel, we stayed in few hotels in Japan, and this is the worse.

Poor service, bad staff, uncomfortable beds, dirty carpets , everything is bad, nothing to compliment

Good location and practical.

The shower/bath was a little difficult to use. The stupid, dirty and very poorly placed crystal chandelier was terrible and i kept hitting my head on.

Clean room and friendly staff

Additional charges were not clear in booking details.

At first I thought the location was ages away from the main strip at Dotonbori (but that's because I let my BF lead with directions and he led us around) when in fact, it was great! on the end of the bridge location and pit of the way and using the next subway line worked out to be perfect. The room had enough for 2 suitcases and a small table and chairs with a coffee station and fridge. We paid extra for the spa bath and it was totally worth it. Our toilet and bathroom was bigger and great. All in all, I would def stay here again. For a budget hotel, it was great $15000 yen a night was great.

No laundry in the hotel but the coin laundry was 2 mins away and was cheap and quick to use so no real issues at all. Advertised Breakfast on Booking.com website but when asked about it, they didn't offer breakfast, but wasn't a big issue.

The facade looks luxurious. staff are very friendly and accommodating and cosy room.

The hot water in the bath sometimes it’s not heating. The bathroom itself looks odd (maybe I am just not used to seeing separate shower and tub.

Comfortable and large room, near to Dotonbori street, perfect!