Collection O Diamond House Khaosan

Seedy and gross, no pool for 3 years

No pool, no new soap or toilet paper or towel in room.

Unpleasant! Not worth it!

Everything was terrible! The place was so dirty, unclean, and untidy! The location was also misleading, it claimed to be just a few kilometers from Pratunam, but it took more than 30 minutes by car, with or without traffic.Everything was filthy, like it hadn’t been cleaned in decades. The toilet lights were flickering, and the entire room gave off a creepy morgue-like vibe. Even my 4-year-old daughter was shocked when she saw the room and couldn’t sleep well at all.The blankets, comforter, and pillows were extremely dirty. We had to buy and sanitize the bedding ourselves using alcohol. The fridge was disgusting! dirty and smelly, with ice that had completely melted and almost reached the bottom part of the fridge. That’s how awful it was!The curtains were filthy, like they hadn’t been washed since the hotel opened. There were no complete toiletries , no toothbrush or toothpaste and the towels smelled bad!Overall, the hotel was absolutely dirty and disappointing. If I could get a refund, I definitely would. Paying over 800 for a room like that is not worth it at all. It's a total scam!

The staff guys were very kind and helpful till after check out. Excellent Location & Staff.

The fans or A/C are very noisy and there was no TV in my room ?.

Friendly, helpful staff, I picked a twin room and the beds were big. shower was really good and its a short walk to Khaosan Road.

no aircon and the fan is boxed in just below the ceiling.

Very close to a lot of things without being in the chaos. Super friendly staff. Especially the woman behind the desk.

The aircon was broken and then finicky. They did get guys to look at it but after hours of fiddling it kind of worked but you needed to turn it off and on a lot. Setting was either freezing or off. Lady behind the desk was clearly the brains. The guys were a bit useless. Took ages to get fresh towels after an accident. Kept saying they’d bring in 5 min but only 5hours later and after having asked 4 times

Just the location and the potential it could have

Because the room wasn’t clean at all, the stuff told me I have a room with full bed and then book it for someone else and gave me less good room

I found this hotel unsatisfactory.

Our reservation specified a 236-square-foot room, yet the accommodations provided measured only 175 square feet, inclusive of the bathroom. Furthermore, housekeeping and water service were unavailable.

Location is great. The hotel building looks great.

Had to stay in a different room for one night, as the hotel probably double-booked the one I reserved. Also the pool on the rooftop isn't available.

Well, considering the previous bad reviews, i reluctantly booked this hotel as ir was over the road from where we were previously staying - WOW, WHAT A GEM! So much so I am booking to restay- it was super clean, super friendly, and super comfortable. Ibelieve its recently been taken over, and yes, they have more hotels in Pattaya.It's definitely worth every penny. The location was great they were great - ignore past reviews and give them a go- The jacuzzi on the roof with spectacular veiws was the icing on the cake!

The previous ratings ! Having to leave - this lace wS outstanding .

Place was passable at best

Scamming staff and jacuzzi was totally useless and freezing

*The style & decor*Curious staff*Location*Well sized ized room

Diamond House Hotel just opened up again one week before my stay - new administration.They are settling a few details in room maintence, services, and staff.Nothing major and anything I needed was resolved quickly.

Central

Noisy air conditioning

Roof terrace

No hot water

Very good

Very good

Pleasant

Pleasant

Passable

Passable

Good