Indra Regent Hotel

Close to everything I need.

They have no reservation for me. I requested double bed they give two single bed. They ask me did you pay for breakfast. I say should be for the money you pay. I didn't get Breakfast. Poorly managed.

The cleaning crew were super friendly, the location was excellent, and the security was pretty good.

I wish they would¿ve provided toothbrushes like other hotels in Thailand. They really having to mind their budgets, so the dial bottles were in dispensers. Also, the fact that they charge 8% extra if you use your credit card to pay for the room, horrible

Location, service of the front office team.

We arrived at 13:30, hoping to check in at the time mentioned on the reservation. However, we were not given any of the 4 rooms that were reserved until 15:30. The room maids forgot to put toiletries and towels in some rooms during the 4 nights we stayed, and they need supervision in most of the areas when it comes to cleaning, and they never clean our rooms until late (probably due to a shortage of staff). What really surprised me was when they checked the rooms on our departure. They said everything was okay, whereas in some of our rooms, towels and glasses were missing, and one of us forgot an iPad in the room. I wonder why they collect a 3,000 THB damage deposit.The temperature of the air-conditioning in the Junior suite could not be adjusted and was always at 19 degrees. There were no room slippers despite the cold marble floor.We were forced to wait for half an hour for breakfast the next morning because our rooms were not on the list. Hence. It shows a lack of communication between the front office department and F&B. We had to remind the waitress to refill the water in the coffee machine every time we ate. Wifi speed was good, but on and off, and the reception was always hard to call. I guess they do not understand the hotel procedure of picking up the phone within three rings. To sum up, it's a pity that the hotel of this calibre is failing in all departments, and the owners are probably aware of this. They are either happy with offering cheap room rates to the large tour groups that would not complain or that they never visit for hotel inspection.I have stayed in other hotels around Pratunam, but this is by far disappointing. I would not stay again and would not recommend it to others.

Room is spacious, and clean. Location is very good, It is good that if you could start the restaurant on the lobby floor, that hotel had earlier.

Hot water pressure was very low. Need repairs for the system. Need improvement for the breakfast with changing the menu day by day. Otherwise, people fed up with same menu every day. Also need more staff for the breakfast restaurant. Some of the days that I stayed noticed only one person trying to serve many people, and it was poor service. I have stayed in this hotel more than 5 times now, earlier breakfast was served in a spacious area, but the current restaurant is small and congested

The location was spot on, and the rooms were large enough. The breakfast buffet was okay. The lift is super fast. The reception team is professional and is doing its best to handle the deficiencies of other departments.

We arrived at 13:30, hoping to check in at the time mentioned on the reservation. However, we were not given any of the 4 rooms that were reserved until 15:30. The room maids forgot to put toiletries and towels in some rooms during the 4 nights we stayed, and they need supervision in most of the areas when it comes to cleaning, and they never clean our rooms until late (probably due to a shortage of staff). What really surprised me was when they checked the rooms on our departure. They said everything was okay, whereas in some of our rooms, towels and glasses were missing, and one of us forgot an iPad in the room. I wonder why they collect a 3,000 THB damage deposit.The temperature of the air-conditioning in the Junior suite could not be adjusted and was always at 19 degrees. We were forced to wait for half an hour for breakfast the next morning because our rooms were not on the list. Hence. It shows a lack of communication between the front office department and F&B. We had to remind the waitress to refill the water in the coffee machine every time we ate.To sum up, it's a pity that the hotel of this calibre is failing in all departments, and the owners are probably aware of this. They are either happy with offering cheap room rates to the large tour groups that would not complain or that they never visit for hotel inspection.I have stayed in other hotels around Pratunam, but this is by far disappointing. I would not stay again and would not recommend it to others.

Location, service of the reception team, and breakfast buffet were okay. The lift was the only thing that was functioning properly.

We arrived at 13:30, hoping to check in at the time mentioned on the reservation. However, we were not given any of the 4 rooms that were reserved until 15:30. The room maids forgot to put toiletries and towels in some rooms during the 4 nights we stayed, and they need supervision in most of the areas when it comes to cleaning, and they never clean our rooms until late (probably due to a shortage of staff). What really surprised me was when they checked the rooms on our departure. They said everything was okay, whereas in some of our rooms, towels and glasses were missing, and one of us forgot an iPad in the room. I wonder why they collect a 3,000 THB damage deposit.The temperature of the air-conditioning in the Junior suite could not be adjusted and was always at 19 degrees. We were forced to wait for half an hour for breakfast the next morning because our rooms were not on the list. Hence. It shows a lack of communication between the front office department and F&B. We had to remind the waitress to refill the water in the coffee machine every time we ate.To sum up, it's a pity that the hotel of this calibre is failing in all departments, and the owners are probably aware of this. They are either happy with offering cheap room rates to the large tour groups that would not complain or that they never visit for hotel inspection.I have stayed in other hotels around Pratunam, but this is by far disappointing. I would not stay again and would not recommend it to others.

Despite the hotel's age, it has its own atmosphere and decor.

The manager was arrogant, unpleasant, and inhumane. She planned to charge us twice for a single reservation. People like that shouldn't work in a hotel. Be warned, you won't receive any kindness from her. Of course, he uses his own staff for these unfair practices.We also feel sorry for the nice staff of such a Manager.

Clean room accesible location

There were no slippers inside the room and the floor was very cold specially when you just had your foot massage outisde the hotel

Polite staff ..helpfully etc ..

The TV is a disaster for say English australian and european foreigners who want bbc etc. Basically we just unplugged it and used our phones. And could for non Asian and Indian etc customers we have baked beans?? An English delight... the egg station was great... and lovely staff

Location. Higher floor. Friendly staff.

Limited amenities.

The hotel looks elegant, with a nice lobby, spacious and clean rooms, and a very convenient location. We booked a Superior Triple Room and the reception told us that all room sizes are the same but we ended up to a two bedroom room and took 3 hours after multiple call follow-ups and going to reception to get it fix. The following day it was corrected and the correct room is way bigger than the wrong room. It messed up our itenary and wasted so much of our time.

Our arrival experience was stressful. Despite a confirmed booking for a Superior Triple Room, we were initially given the wrong room and had to make multiple follow-ups late at night. We were moved between temporary rooms, one of which was not properly cleaned, and had to transfer again the next morning, wasting time and adding stress. The pool and bar were also poorly maintained. Overall, the hotel has good facilities and potential, but service handling and coordination need improvement.

Location

Very limited facilities. No microwave. No Laundry service.

Location is good.The room was clean.

Room smaller than booking indicated.The hotel has a very dated, rundown feel.Reception is slow.The place has a depressing feeling.

Bad

Hotel was old and deserted.Bathroom locks did not work. No working WiFi. Dead flowers with mould suite

Staff are incredibly friendly. A lot has stayed shut down since covid here sadly.

Breakfast on the outside area with the egg man is gone,, traditional Thai show gone, bar has gone, restaurant has gone.

I loved the location and the size of the room.

I felt the hotel could have more lighting in the room.

Location near night market and many small factories for clothes

No water pipe fore toilet washingNo buffet brakfastNot soo clean

excellent BUT need to point to fix Muslim showers to be attached commot for facilitation and also start buffet breakfast which was lacking seriously

Location was good for market shopping, but for little else. Room was decent, but small.

Hotel facilities mostly closed (bar, cafe; pool area run down). after earthquake pool area closed for swimming. Ground floor and lobby (4th floor) mostly deserted. Ghostly hotel…

The place is run down, and now overcharging, it looks like a dead hole, it's a great location and used to be great with roof top breakfast now its dead, and I dont know why you have ley it become like this

just about everything you have no bell hops now, and I have been a customer for over 20 years