InterContinental Bangkok Sukhumvit By IHG

Great location. Great breakfast. Wonderful support from Concierge. Everyone very very friendly.

Add two more hangars to the room.Hair dryer didn’t work well.

Service, cleanliness, welcome

Windows are not soundproof, and walls are not heat insulators.

New and good staff View was excellent

Price is expensive Bed was uncomfortable

Staff and clean

Large deposit for stay and long refund to credit card

The receptionist "Ten" very friendly and explained well about the facilities and the place..

Environment and the roof top bar

Excellent rooms and clean.Comfortable location

Rooms are a bit dark. Some more light appreciated

The hotel was clean, peaceful, and perfectly located away from Bangkok’s crowded areas. Just a 5-minute walk to the BTS and 2 minutes to a 7/11, the location couldn’t be more convenient.While the breakfast spread was good, it would be even better with more vegetarian and Mediterranean options. That said, the breakfast team truly made our mornings special — always greeting us with warm smiles and ensuring we had the best experience every single day.And whatever you do, don’t skip their avocado toast — hands down the best I’ve had in Bangkok!

Worthy of the InterContinental name. Works like a Swiss watch, staff superb -Everything clean, elegant, and in order. Jazz bar defiantly worthy of patronage. They have live music every night and they clearly pay more each night as the week moves along and the bar busier. Best acts are at the weekend. That said the ones they book Monday and Tuesday (people learning their craft) are highly entertaining if perhaps for the wrong reasons.

The pool isn’t quite roof top and rather small and is under cover and shaded so quite cold with very little seating pool side.

‏Title: A Mixed Experience – Excellent Service from Most, but Room for Improvement‏I recently stayed at the InterContinental Hotel and would like to share my honest feedback for the benefit of future guests and the hotel management.‏? Positive Highlights:‏•The reception and concierge teams were professional, welcoming, and very helpful.‏•The service at AVA Restaurant was excellent. Special thanks to the manager Boy and all the staff for their kindness and hospitality.‏•In-room dining was top quality — meals arrived on time and were well-prepared and delicious.‏⚠️ Issues Encountered:‏•Unfortunately, a staff member named Pueng demonstrated unprofessional behavior. She often spent long periods talking to specific male guests and seemed to neglect others.‏•A troubling incident occurred during housekeeping — a staff member entered the bathroom and opened the trash bin, seemingly searching for cigarettes. This was a serious violation of privacy.‏•My room had an ant infestation. I requested a room change early in my stay, but the issue was only resolved on my final day.

Location, new good modern hotel, mind blowing views over the city, very friendly people, breakfast amazing.

A business hotel, came for honeymoon. It felt a bit like I'm going for a conference.

Instead of checking-in at 3pm they told us rooms are not ready and then we waited until 4:30pm to check-in.

Its a new smart looking hotel. Small but a boutique option close to Ekamai and Thonglor bts. Staff really do help as much as they can. Breakfast is really nice. Overall positive feelings about this hotel. Its a few bts stops away from the action but still nice to be away from the sleazy areas of Nana etc. Its got a nice roof top bar worth visiting with boat sails on top of the roof. Highly recommend it.

This hotel has limited twin bed rooms and doesn't guarantee twin beds at all. It was a bit of an issue for us but they upgraded us instead and added a bed.

Clean. Location was fine

I could literally hear people from other rooms and it was so uncomfortable, it felt like they were talking in my room.

Awful

When I got to the hotel I gave the bell boy my bags. I also gave him a pair of Louis Vuitton shoes (1 foot in each bag). When all my stuff got delivered to the room I noticed that one foot was missing. I made the staff aware of this and they tried to convince me I only gave them one foot. They said they would check the cctv, which they did and they said that it only shows me giving them 1 bag. They told me to call the taxi driver to see if I had left it in there which the driver said no I didn’t. The hotel staff made me feel as if I was going crazy! They categorically told me that I only gave them 1 bag. I asked them if I can see the cctv and they denied this and said I will need to go to the police to get them to check the cctv so they can confirm their story! Fast forward to the next day, I went out and when I came back they told me the manager wants to speak to me and that they found my shoes! The bell boy had delivered it to another room and the other guest brought it back to reception! So they LIED about the cctv they made up a WHOLE story and didn’t even compensate me for the distress! I paid over £1500 to stay here for 6 nights and it’s safe to say I WILL NOT be returning!

Excellent location near Thonglor, so very close to the BTS station. Choice of Ekkamai close by too. A small hotel which packs a punch. Rooms very clean and well designed.

The breakfast options, in my experience at high class hotels could have been much better. The executive club's food was very basic and it could have been offering a much higher standard of food. The food laid out looked very dried out and worn. Never a good thing to see. If this hotel could get its' food dishes up, it would be even greater. Gym is a little small. Wish they could have given more space for it.

Relatively new hotel, so facilities, furniture and such were new, unfortunately so were the staff.

WORST CUSTOMER SERVICE IN MY LIFE. My entire shopping bag from Jim Thompson with two new packaged scarves was stolen while changing rooms, probably by housekeeping when it was left behind during the change. I had to go back and buy the exact same scarves since they were gifts from my mother, and didn’t want to upset her by telling them they were stolen. Fine I can go buy new scarves, but what makes me so angry is the night shift manager’s entirely disrespectful, rude, and demeaning attitude towards me and my friend. We had been lightly drinking that night in our room, and she asked if we had been drinking, and scoffed if off as if it were our fault to have lost them in the first place. We asked them to check our previous rooms(because they gave us the wrong type of room 1 time) for lost belongings and to see the cctv footages while the move happened. They said they would check and the next day morning we found a NOTE slipped under our door, that no shopping bag were found in lost and found nor was anything abnormal in the cctv footages(which we never got to see ourselves). No 5 star hotel should have things stolen from their guest nor should they treat their guests as we had been treated. The night shift manager needs serious training in hospitality!The night shift manager even called the police knowing we can’t speak Thai, when we said we will take necessary measures if needed.We ended up wasting our time, energy and money going to the police station to file a theft case, but since we are foreigners the police wanted to just shush the case and did no follow up.I will be filing an official complaint to the global and local IHG group.

Miss barly was amazing help

AC Cleer automatic switch off

Everything was perfect. just a shame the hotel was very quiet with very few people around and that there was no rooftop bar - YET! Apart from that everything was great. Would definitely stay again.

It did not have a rooftop barTook a while to get my bill correct.On one of the days we came back from our outing and the room was not made. They assured me it would be done within 1 hour. We left the room (to have a drink at a rooftop bar) and when we came back it still wasnt done. The hotel did comp our room service so thgis made up for the inconvenience.

The room was super nice, the view was amazing.

The breakfast buffet had limited options and food overall was not the best.

Courtesy of staff

Location is bit far from center and it takes time to reach centre because of traffic