Le Fenix Sukhumvit 11 Bangkok

Location

Not friendly staff,

Very dirty

I didn’t like the hotel at all.

The room, bathroom and beds are not clean.The room smells bad.The behavior of the staff at front office was very rude and unprofessional and unhelpful.The bed covers were dirty and damaged.

Location is amazing, staff is very kind.

I wanted to little extend check out time but it is not accepted.

Bad cover, pillow cover, towel al are old should be change

Door lock Problem

The staff were friendly and helpful. The cleaner was doing his/her best. How can they be expected to improve the obvious lack of care from management?

Everything else apart from the staff, was atrocious. - Room decor was exhausted- carpets were worn and filthy- bathroom plumbing was poorly maintained - mattress was burnt with cigarettes- window did not latchThe management and owners should be ashamed of themselves. Their staff deserve better.

Breakfast Great

Room not very clean,cheap bedding.Towel ragged holes in them

The hotel had only two saving graces - its location, and the size of the room (not the bathroom, which was too small).

Everything else. Crappy infrastructure/lighting, badly maintained/appointed rooms, furniture that was old and falling apart, old and shitty towels/bedlinen/pillows etc. Worst of all? The bathroom was NEVER cleaned, outside of the obligatory changing of old and tattered towels for towels just as old and tattered.

I didn't stay one i visit the room immediately came out from the hotel and shift to the another hotel.i mad booking through Guidelines Holiday but very unfortunate

Not the way yo run an hotel

Method of charging. Price paid by card x. Price demanded was x +. Not honest.

Staff were lovely and so helpful and don’t judge you get what you paid for. We were there for a month a they looked after us which made up for any imperfections that may of been present.

Can’t complain they were very good to us

Safe case was nice size and secured to wall. Staff was friendly

Dirty walls haven't seen paint for a decade at least, very small window, old chipped cheap furniture, very low level safety electrical implants with exposed wires and adapted lights(not the job of an electrician for sure)This hole needs a severe renovation

Bad

Everything broken, air conditioning not clean and made us sick. Exposed wiring in wall plugs

The hotel is dirty. Room not comfortable and has ordour. Every day, the same food is not worth the price.Did not get a towel for the face. Everything is old, and they need to renovate the hotel.

Terrible experience

Awful experience. As soon as I stepped into my room, the carpet was all dirty, the bed sheets stained, trash was still in the bin to be dumped, a cockroach was walking on the bed, there was such a strong and bed smoking smell and a creepy tv show was on the tv when I got in. I left immediately, I check out and found another place for the night. The area it was also not ideal, full of prostitutes who were waiting right in front of the hotel entrance and going up in the rooms with their clients. Honestly not recommended.

Nothing else.

We checked in this hotel on 9th November 24 with two rooms.From 12th November 24, the hotel air-conditioning is not working up today.Loots of times contacted booking.com and hotel reception for early check out but finally no body allowed me. We contacted tourist police in Bangkok, and they said you should contact booking.com.We all people now are sick.

This hotel has five days no air conditioning working from 12th November till today.Booking.com doe not help us. The hotel is not helping us.We are going sick but nobody is helping us.we are feeling very bad.

The hotel reception behaviour is very bad.

Except for the location, all aspects are terrible. The room and carpet are very dirty and smelly. The key card does not work properly. The bathroom is not clean. A window curtain was provided, though there is not a window. For ventilation, a small glass opening is provided near the ceiling. Overall, very bad experience.

Dirtyness and smelly room

Nothing was awful left after first night as was filthy

Everything about it was dirty and horrible and smelt bad

It is suited in good location to access to the bumrungard hospital and walking distance for metro

Very dirty, stuff was not cooperative and unskilled.