City Of Dreams - Nüwa Manila

Location, restaurants

Mattress is too soft that it goes down when u lay down on it. We wanted soft and stable mattress as 5-star hotels have

Easy access from malls , airports, places..

None .. I love the place .

The property was absolutely stunning and customer service was incredible! We were there for only a night and they upgraded us to a suite as well as waived our incidental fee since our stay was so short. Coleen was so helpful and accommodating, we will definitely be back!

Amazing location wonderful staff

Cleanliness and helpful staff

Staff are polite and accommodating

Clean and safe

really fancy and suits my taste, the check in was smooth and (sorry for forgetting her name) the one who handled the check-in was just so accommodating and even gave me free check out extension. The hyatt hotel breakfast was great (unlike in grand hyatt bgc lol).

nothing much, just that they didn’t explain that the extended check-out time requires a reactivation of my keycards.

The best hotel that we have stayed during our vacation. They made my birthday celebration extra special. The female manager is very nice, friendly and accomodating.From the receptionist and the rest of the staff are very polite and wonderful.I wanted to try different hotel to treat my family for staycation, I wish I just spent all of our stay over here. Thank you Nuwa hotel staff for being so outstanding. As a balikbayan, you make me so proud!!!

There was a problem with the bidet which produces a noisy sound but other than that, the room was perfect for an overnight stay.

a buffet breakfast would have been better for more options

Superb property. There was initially an issue with payment method via Booking, but this was resolved via message and when I showed up on the property. The staff was friendly, attentive, understanding, polite and accommodating. The location is ok, but not great, being within a short drive to Mall of Asia and the airport. However the property itself is very large, so there is not much need to leave for relatively short stays. The room itself was excellent...clean, comfortable, and large. I wish I had been able to enjoy it for longer. It was nice!

Be careful if trying to use a banking card that serves as both a debit and credit card. This property prefers straight-up credit cards. The issue was resolved, but communication could have been better. Beware of the location also. It's a great property, but might not be a prime location for exploring Manila itself. Convenient to the airport though and not terribly far from other areas if you don't mind taking a short taxi ride.

The staff were very attentive! They made sure my family had a great stay and made things much more convenient and comforable for us. We had the Premier King room and it was sooo beautiful and spacious! Nice that the mini bar is complimentary. Pool was really nice too! Also nice that the hotel's location is very convenient and close to many malls

The breakfast could be improved. Also, you can definitely smell the cigarette smoke around the lobby which I didn't really like... but I guess that's what you expect in a casino hotel

Exceptionally clean, modern, beautiful grounds, wonderful pool hot tub area,great restaurants. The staff was. unbelievable, Gianna, JK, Mark, Benster, Trish, everybody. Restaurant, Andrea, Che, Renelle, Ramon.

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Clean, modern, electrical outlets compatible with North American plugs; complementary room beverages. Complementary spa facilities. Room had chairs, table and lounge couch. Breakfast option had access to buffet at Hyatt.

Only two elevators for our wing. Hall air conditioning was very cold.

the staff were awesome. they're very welcoming and helpful. the room was very clean and quiet.

The hotel is elegant and you can feel its luxury as soon as you enter the main entrance. The room is very spacious ans modern. We love the bath tub and the soaking salts provided plus the free, daily replenished mini bar.

Haliya Restaurant - waiting time for the dessert was horrendous!

Very friendly staff, excellent quality of amenities in the toom, location of the hotel

Long wait for dessert and bill at Haliya restaurant.

The food so delicious and the place is amazing And the staff are all nice , kind and so approachable specially the staff at the reception , excellent manager , thank you so much ?

Fast service @ room service

The place is super clean and all the Staff are super friendly.The only negative review for this Hotel is you can't bring outside food and drinks and they're pretty strict with the toys you're bringing in for you kids.But overall I loved the place,super comfy bed and the bathroom is massive.Also the pool looks amazing in person.Will come back here in the future❤️

i really like the hotel cleanliness and staff and convenience of restaurants nearby in the casino; and really appreciate the freebies in the room and nespresso coffee in the room was much better than the breakfast;

breakfast was ala carte instead of buffet breakfast and takes time to prepare; cuppacino was not good; food was good though!

The beauty of the hotel, exceptionally well decorated, huge suite of over 110m2, fantastic facilities in the hotel.

The bed was too soft and the quality of the bedsheets poorer. The breakfast included in the price was served at the table (no buffet in this hotel) with really limited number of items available cost-free within the menu (either bread or fruits, either coffee or juice etc).

it’s near our house; all snacks in the bar are consumable (actually part of the charges per night)

somewhat “discrimating” staff; bathrobe has an unpleasant odor; though they changed it immediately when we told the attendant at the spa