Shangri-La Tanjung Aru, Kota Kinabalu

large rooms, beautiful spot

Service painfully slow, especially in the coco-Joe's bar and grill.

The upgraded room, the cleanliness, the overall facility and ground, enjoyed the live band performance, the hospitality of the staff that checked us in at reception, and a big spread during breakfast

The breakfast - sambal nasi lemak way too sweet even for me who enjoyed a slightly sweet sambal. At the Bubur Manis section - The bubur pulut hitam served was tasteless- no hint of sugar, coconut milk or salt at all..went and raised my complaint to the staff but not sure if any actions were taken. Perhaps kitchen staff need to taste the food before serving them. Also it took forever to get my extra bed, specifically 3 calls to the housekeeping, reception and housekeeping again- to finally obtained my extra bed, which was already around 9 pm.

Gorgeous property with many activities to keep parents and kids occupied

There was construction ongoing as part of an overall upgrade. Upgrade is needed but at times the noise detracted from the luxury resort vibes

The kids activities, pool and beach were fantastic. Food was good and service friendly.

We went over Christmas and the resort was extremely busy. Getting breakfast items was like the hunger games and the staff couldn’t keep up. Some of the coffee machines weren’t working. Not a huge deal but given it’s the Shangri la and the price, the expectations were higher than the reality.

Room Very Dusty...At Reception Counter Make Me Upset Because Ask Me Wait To Check In Before 3pm...3.20pm i Go Reception Then Only Give Me Check In..So Bad Service.

Nice Facality...

The gym, the lounge area, the bfst buffet!

The pool is quite run down. The flooring is giving way. The lobby was closed due to renovation and we booked and paid before the renovation was informed. Being Christmas we thought it would be really welcoming but the place was closed for Reno. The rooms and carpets are all run down and old.

Parking was available, but a bit far for hotel guests due to a private function.The big pool was awesome and I was impressed with the alertness of life-savers and the numbers on duty at a time.The water theme park needs to be upgraded and more challenging for adults.Breakfast are awesome menus, both for locals appetite and Koreans.

Parking near to the entrance should be a priority for inhouse guests.TV Channels needs improvements.The live band stopped too early...at the beach and perhaps they can start a bit late around 7 pm and finishes around 11pm.

A view on the beach with a beach area that is well utilized and an amazing pool by the beach. The staff are very very polite.

Needs re-innovation, seems a bit old.

Location was convenient, pool was nice as well as the food.

Rooms are a bit dated, and there were several cockroaches.

The daily activities are rich, especially the cooking class we joined are just amazing!!!

The receptionist NEVER answered the phone call! Only via wechat app chat , and the water of the beach is not as clear as that of Magellan Sutera. And the sands on the beach hurts the feet board, which can not be compared to that of ShangriLa Rasa Ria.

Location and the pool

Room and building not well maintained

Great service , plenty of activities

Room a bit dated but nice and clean

Location

Old rooms in need of upgradeFood outlets with limited food options

Great and peaceful location, amazing personnel, we were taken for private check-in. During our week there everyone was super helpful! Would be going back for sure!

The staffs are very welcoming and always ready to assist with anything. We had an AC issue and called front desk, within 5 mins staff came to resolve the issue. The kids facility is great, my child enjoyed the water slides very much. Breakfast options are excellent.

Can be a bit noisy and crowded as it’s quite busy.

Staff was exceptional, can't name them all but from concierge, front desk, restaurant staff, pool, housekeeping and the various F&B outlet staff - genuine, always with a smile and nothing is too much of an issue. The resort was what we, the family wanted. somewhere to relax and enjoy. We stayed in the Tanjung wing and the sunset was spectacular. My husband and I were in the deluxe sea view suite, and we would highly recommend. What we did like was that there was a kid friendly pool area and an adult pool area which suited us perfectly.

Nothing at all

We wanted a few days/ nights luxury at the end of our 8 week trip to New Zealand and Borneo to relax & process our adventures.We wanted for nothing and the customer service from all staff was outstanding. Thankyou.The food selection at buffet breakfast was huge and delicious.We sampled a smaller poolside restaurant twice & had excellent food & service. Thank you Jennifer.We also tried the Ramadam dinner which was excellent too.

Charging ahead of spending on my credit card and then refunding later. This obviously benefits the hotel but has no advantage for guests. I was not provided with a printed itemised bill on checkout nor have I received this information by email as promised. I am currently awaiting the credit card bill to settle this account.

Loved the sunset bar, what an incredible spot! Worth staying at the hotel for this feature. Alan was a fantastic host!

The restaurants were exceptionally busy. Breakfast was chaotic. Shang Palace restaurant had great food but there was little effort to create a nice ambiance. The lights were very bright and it felt like a conference room.

Beautiful view during sunset and staff were all very friendly. Really good breakfast spread.

The staff is amazing - nothing was too much trouble and they were all really friendly. Special mention to chef Oliver, Connie, Jumiati and the rest of the staff in Café Tatu; Norman and the staff in the Horizon Lounge (top, top breakfast). It seems a little unfair to pick those out as every single staff member we encountered was exemplary at every level but we had the most interaction with them. Very well done to everyone. We will definitely be back!!

Nothing we didn't like.