3.5 Star Hotel

The Jesselton Hotel

69, Jalan Gaya, P.O. Box 10401, Kota Kinabalu, Malaysia View Map

The Jesselton Hotel1/172
The Jesselton Hotel photo 2
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The Jesselton Hotel

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About

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Experience the wonders of Kota Kinabalu with ease by utilizing the services provided at taxi. Parking is accessible, supplied by the hotel for guests who arrive by car.Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services.Repeatedly enjoy your best-loved attire with the aid of the laundry service available at The Jesselton Hotel.Need some relaxation? Your room features daily housekeeping to make your stay even more comfortable and enjoyable. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning.At The Jesselton Hotel, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, bottled water, a coffee or tea maker, instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Indulge in the numerous pursuits available at The Jesselton Hotel.Treat and spoil yourself by stopping at massage and spa for a memorable experience.

186 Reviews

8.0Very Good
Cleanliness
8.3
Staff
9.0
Location
9.4

What Guests Say

  • “Historical hotel on a downtown location, walkable to attractions and food.”
  • “Check-in process was quickly convenient. The room is large and decorated. Bed is comfortable for restless souls. Location is on Gaya…”
Show 50 Verified Reviews

Top Amenities

  • Free Internet Access
  • Spa
  • Accessible Rooms / Facilities
  • Airport Shuttle
  • Non-Smoking Rooms
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Room Options

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Exclusively for Priceline members Details

Deluxe Twin1/4

Deluxe Twin

323 sqft • 2 Single

  • Air conditioning
  • Baby Cot
  • Bath or Shower
  • Bathrobe(s)
Deluxe Twin with Balcony1/4

Deluxe Twin with Balcony

323 sqft • 2 Single

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
Superior Queen 1/4

Superior Queen

248 sqft • 1 Queen

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
Deluxe King with Balcony1/4

Deluxe King with Balcony

323 sqft • 1 Queen

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
Superior Queen with Balcony1/4

Superior Queen with Balcony

248 sqft • 1 Queen

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
Junior Suite1/4

Junior Suite

431 sqft • 1 Queen

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)

Room Details and Photos

Room Amenities

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    What Guests Loved

    8
    Very Good

    Based on 186 reviews

    Location

    9.4

    Cleanliness

    8.3

    Staff

    9

    Overall Quality

    7.8

    Pros +

    • Historical hotel on a downtown location, walkable to attractions and food.
    • Check-in process was quickly convenient. The room is large and decorated. Bed is comfortable for restless souls. Location is on Gaya Street, which is famous for its lively night market as well as many stores and restaurants. Staffers are helpful to answer my questions. As the first top-tier hotel in KK, this one has many stories to discover.
    • We stayed in the newer more modern wing of the hotel. Bed was comfortable. Friendly staff remembered our faces and our bags when we collected them from storage. Close to our favourite cafes and restaurants!

    Cons -

    • There are no power controls near the door inside the room; The master power controls are on the bedside tables. This is not user-friendly because I have to go across the room in darkness to turn on the lights. There are 3 electricity outlets in the room but all of them are blocked by lamps or tables. Therefore, I had to call a house keeping staff to find the outlets for me. No breakfast is included although the price is higher than most other hotels with breakfasts.
    • I wouldn't bother with the cafe next door for breakfast - not great and overpriced. There are so many other good places to go close by.
    • Bathrooms need maintenance. The shower head is spraying water from both ends. Curtain not long enough to keep water in. Bathtub surround collects water and it the streams to one corner outside the tub creating a large pool by the door. Light control panel only worked by the right side bed.
    Business Traveler (18)Solo Traveler (25)Traveling as Couple (50)Family with Young Children (53)Family with Teens (1)Senior Traveler (6)Group Traveler (14)Total (270)
    9LeePosted on: 6-16-2022

    Historical hotel on a downtown location, walkable to attractions and food.

    7ardenousPosted on: 1-7-2026

    Check-in process was quickly convenient. The room is large and decorated. Bed is comfortable for restless souls. Location is on Gaya Street, which is famous for its lively night market as well as many stores and restaurants. Staffers are helpful to answer my questions. As the first top-tier hotel in KK, this one has many stories to discover.

    There are no power controls near the door inside the room; The master power controls are on the bedside tables. This is not user-friendly because I have to go across the room in darkness to turn on the lights. There are 3 electricity outlets in the room but all of them are blocked by lamps or tables. Therefore, I had to call a house keeping staff to find the outlets for me. No breakfast is included although the price is higher than most other hotels with breakfasts.

    10IdyPosted on: 10-31-2025

    We stayed in the newer more modern wing of the hotel. Bed was comfortable. Friendly staff remembered our faces and our bags when we collected them from storage. Close to our favourite cafes and restaurants!

    9NickPosted on: 10-27-2025

    The Jesselton is charmingly old fashioned and we enjoyed our stay there. It's really well located on Jalan Gaya. The room was comfortable and clean. Absolutely loved the piano in the lobby which I had a bit of a play on.

    I wouldn't bother with the cafe next door for breakfast - not great and overpriced. There are so many other good places to go close by.

    8AndrejPosted on: 10-9-2025

    Location and colonial charm. The location is the best you can have.

    Bathrooms need maintenance. The shower head is spraying water from both ends. Curtain not long enough to keep water in. Bathtub surround collects water and it the streams to one corner outside the tub creating a large pool by the door. Light control panel only worked by the right side bed.

    9(MARDI)Posted on: 8-4-2025

    The staffs are friendly and helpful. What I didn't expect is the location of the premise is within the walking distance to the Suria Sabah, local eateries, banks, pharmacies, convenience stores and etc.

    10MichaelPosted on: 4-6-2025

    boutique rooms are excellent. comfortable, modern, good wifi

    old rooms have unstable wifi and a bit dated

    10MichaelPosted on: 4-6-2025

    the boutique rooms are excellent, even the smaller boutique queen. very comfortable! good wifiStaff are really helpful and accomodating

    older rooms have unstable wifi and a bit dated

    9TonyPosted on: 2-19-2025

    Peaceful but strategically placed for city centre. High standard of facilities for a remarkable price. Great bed, air conditioning and bathroom.

    Nothing. It's very good.

    8SusanPosted on: 2-5-2025

    Lovely old hotel, with character. Nice and clean

    Lacked a bar

    9EhmirPosted on: 11-12-2024

    Superb LocationGreat StaffClean Rooms and BathRenovations Nearly DoneClean and Elegant Looking Lobby

    No breakfast

    8AnnaPosted on: 11-5-2024

    No breakfast, location is very good

    The dated room and poor facilities in the toilet.

    8FahPosted on: 11-4-2024

    The decor, balcony, bathroom & location

    Unfortunately, the reception area was out of bounds for renovation (eventhough it was meant to be completed by end Sept 2024)

    9LilianPosted on: 10-22-2024

    Convenient location , nice staff and comfortable and clean room

    5ConniePosted on: 9-24-2024

    location

    renovation but was not advised upon booking or prior to arrival

    8MandyPosted on: 9-23-2024

    Ground floor reception was undergoing building works, but a 1st floor temporary reception was satisfactory.

    No offer of breakfast

    4ReginePosted on: 9-22-2024

    The location and mostly friendly staff

    The fact that the hotel was being refurbished. We would not have chosen this hotel if we had known about the refurbishment. Also there was no cafe or bar so we had to go out for all meals and drinks. Given what we paid, the hotel was definitely overpriced.

    6RobertPosted on: 9-16-2024

    Pleasant

    We were aware there would be building work but were not prepared for the strong unpleasant smell of glue (?) in and around the room

    5ValeriePosted on: 9-12-2024

    Heritage site Great location Good staff Bed comfortable

    Rooms and bathrooms a bit jaded Renovations going onNo lift from floor 1 to ground level Very expensive

    5NancyPosted on: 9-11-2024

    The location is great, easy to find food and on the weekends there is a night market and a morning market. The staff is also very friendly and polite.

    During my stay they're doing a renovation and paint the room. It makes the whole building smell with a paint and make my family feel sick. They also need to fix the paip at the toilet which is water from the paip leaking and makes the floor wet.

    Amenities & Policies

    Amenities

    Fitness & Spa

    • Spa

    Food & Drinks

    • On-site accessible restaurants/lounges

    Media & Technology

    • Free Internet Access

    Transportation

    • Airport Shuttle

    Health & Safety

    • Health Services
    • Hygiene certification

    Accessibility

    • Handicapped Rooms/Facilities
    • Wheelchair accessible

    Kid Friendly

    • Family Friendly

    General

    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 2:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    Children & Extra BedsChildren of all ages are welcome. Children of age 12 and above can stay with extra bed, subject to additional charges. Children of age 0 to 2 stay free with cot.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    Dear Valued Guests, We wish to inform you that our hotel operational will be temporarily closed for major renovations in the Lobby area from August 29th to August 31st, 2024. During this time, we will be working to enhance our facilities and improve your future experience with us. We apologize for any inconvenience this may cause and appreciate your understanding. We look forward to welcoming you back with an upgraded and refreshed lobby. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The Jesselton Hotel lobby (partially) will be undergoing refurbishment and extend from originally September 30th to October 14th, 2024, operating daily from 9:00am to 5:00pm.

    Location

    The Jesselton Hotel

    69, Jalan Gaya, P.O. Box 10401, Kota Kinabalu

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