Swing & Pillows - Times Square, Bukit Bintang

Great location, close to Bukit Bintang, where all the fun things happen. Mr. Joy was a great help, will definitely recommend staying here.

Location was the best part Bukit Bintang, quite near jalan alor, changkat, and surrounded by malls in every 200 meter direction. Not very well known secret among tourists, you can go to KLCC and twin towers using walking bridges and tunnels from Pavilion without ever going out to the roads.There are restaurants, laundromats and small shops nearby. Monorail and MRT stations are 200 meters from the hotel.There are free water dispensers in each floor and they provide water jugs and kettle in every room. Toiletries are provided free of charge. Some of the staff were very helpful and tried to help us whatever we asked for.Note the name is not updated on Google maps and Grab Taxi as of December-2025, where it shows "Victory 2 Hotel Jalan Imbi @ Swing and Pillows"

There are two completely different types of staff: some are very helpful, while others are very rude. The housekeeping staff lack basic training on how to work in a hotel and how to deal with guests. On one occasion, a cleaner casually entered our room without knocking, even though the door was locked.There is a persistent strange smell in the corridors of the first building, while the second building at the back does not have this issue. They do not provide “Do Not Disturb” or “Make Up My Room” door tags, so rooms are not cleaned unless you specifically request it, even during a stay of two weeks.The walls and windows offer poor soundproofing. Unless your room is located in the middle without windows, you will hear either traffic noise from Jalan Imbi at the front, or early-morning noise and odors from large restaurant exhausts and truck unloading at the back starting around 5 a.m.The towels provided had stains on them, even though they appeared to be washed, which suggests an attempt to save on proper cleaning. We had to request towel changes twice. The beds, tables, and cupboards are in need of maintenance, as many items were loose and could be fixed with basic screw tightening.If you are assigned a room in Building B at the back, reaching it feels like navigating a maze, requiring two elevator changes, crossing an internal bridge, and walking through two corridors.

Khant, Receptionist very nice and soft spoken..also good helping me check out..

Khant

Khant is taking a good care for me and everything was smooth and easy .as the room also clean and comfortable

The room was clean and the staff was amazing. Big shout out to Joy who went above and beyond to make our time so comfortable!

Suitable location for anyone to go around Bukit Bintang. Great customer service and polite staff. JOY

The saff is very helpfull thanks to Syafiqah , chia , aamir

Location near MRT LRT Bukit Bintang, malls shopping center near by.

Beds are not up to standard in my room. No cleaning everyday. There is no daily picking up your garbage inside the room. I understand and support those 'save water' things, but at least collect the garbage inside guests room everyday.

Staff and location

Bed size

Friendly staff and exceptional service.

Some facilities has issues but the staff was friendly enough to address it.

It was ok for the night. Nice rate.

It kinda smelled bad on the connecting corridor and sometimes in the room. Probably from plumbing.

I like the location. The staff is super friendly

Outside the room it’s very loud. So this can be a thing for someone. So bring your earplugs and it’s gonna be fine

Staff was friendly. Location is superb..it is at jalan imbi near to bukit bintang, which most tourist place In Kuala Lumpur. Monorail 5 min away. Good for value Room sizes are small for the value. Overall good..recommend it. Many Pakistani staff which I like about this hotel.

Hotel location between TRX and Bukit Bintang made it easy for tourist to go to both places. The staff also friendly and helpful made it easier for solo traveling.

Nothing at all

I stayed here 3 nights. Nice room, though very small, just bigger than the bed. Shower and toilet were clean and functionning. Very good if you look for a cheap stay in Singapore.

Clean enough hotel with good location in Bukit Bintang. Staff was great and some issues with room get sorted quickly. This is place where you get what you paid for.

Great position close to pavilion and Petronas towers.

We booked for a price (it didn’t say anything about taxes and fees) and once we were checking in they added 17$ to our booking claiming it was taxes. Also the toilet was not flushing at all and we asked to fix it. Someone came but it kept not working for the rest of our stay. Room with no window and strong smell of pee in the building!!

The room was clean and the hotel is in a great location in the city. Beds were very comfy

Our bathroom door didn’t close and we constantly had a scratching sound coming from above our room which we assume to be some kind of animal

The location

I had the room next to the reception. Two employees were talking so loudly that I couldn't sleep. When I asked them to be quiet at 1.45 am, they told me they wouldn't do that because they were working there. I have never experienced such impudence on many trips to Asia. The bathroom is also much too small, you can hardly move.

Nearby all the market or food stall, convenient store

Parking quite limited, 1st come 1st serve