The Quay Hotel West Coast

I really wish I would not get cancer during the stay smelling the horrible oil painting

they oil painted the doors and the smell is horrible, they keep painting every door no matter how customers complaint, and the price is no good at all. You can almost live in a much better hotel with less. Rooms are small.

Good location and kind staff. But the cleanliness needs to be improved.

An unpleasant odor was in the room. And it was noisy cause the room is close to the street.

The hotel rooms we stayed were clean. It was also beside a bus station and road cafes and restaurants that were affordable.

Location at the bus stop, fast check in, clean room and towel change everyday

The bed was hard, room was small. The toilet door was glass, so the street light could be seen in the room.

relatively convenient for INSEADStaff were really nice

There is no cover over the peephole in the door, so the light comes in and I had to use a facemask to sleepWhen I arrived there was no bathmat - was provided after first service. The maintenance works in the hallways until late in the evening was sometimes quite disturbing.

convenient. plenty of restaurants nearby, clean and quiet

no water provided but convenient store is nearby

The friendly reception that provide all informations we need, even about the eatery around and transportation. The hotel always smell so nice and not crowded. The lift works really fast and the place is quiet, room is great, nice food around with 7 eleven nearby.

The bed is a bit old but acceptable.

The property was outdated bed awful hard couldn’t sleep , and I did not feel secure staying here the staff were outstanding however Went the second mile and were extremely helpful and courteous

The decor old dated Bathroom Bed too hard

Location was quite good for a staycation

The soundproofing was very bad. We were woken up by the noises from other rooms and levels many times throughout the night.

It doesn't include breakfast and the location is far from city center but so close to NUS university which I had to to go. And there are a lot of different kinds of restaurants around the hotel with qualified foods and cheap.

Lights in the rooms, facilities (I had a very small water boiler and a plastic water pitcher). and maybe by doing some changes in decoration there will be more space in the rooms

Ambience and location

The air conditioning was functioning took a while for cold air circulation but, the entire room did not feel cold despite the lowest temperature setting. Was still able to direct the air conditioning air flow towards

Good

They arranged bigger room as requested. everything is fine except they charged 60 SGD for 2 hours late check out. My flight was at 4 PM and they asked me to leave room by 11 AM after staying 4 nights. As I had a patient with me, I had to pay extra money for late checkout, no other choice available for me.

Friendly Staff, Clean room, easy checkout and fast respond on request

Bus stop is near.

They charge before arrival, shower is with a hole in the floor and joined with toilet. So when having shower then everything is wet around. The most frustrating is that you cannot know about it until check in and you cannot cancel because they change the whole amount before 2 days

NO breakfast in the hotel

Advertised car park in website but only two slot Funny disinfectant smell in passage way. Room was OK

location, friendly staff, reasonable cost, helpful early check-in, Wi-Fi

The location is quite good, close to west coast and NUS. Very near to bus stop.

The room is still a bit too small.

Check in process was very fast, room very clean

bed is a little bit squeaky but does not affect much of our stay

alot of restaurants just around the corner. and a 7/11 for shopping round the corner.

it’s a 3 star, so u get what u pay for. pleasant staff. clean and it’s ok for a night stay

Clean and comfortable and in a great location convenient to NUS, the bus terminal and some shops and restaurants. Very good value for money.

The rooms are very small (no floor space to put my luggage) with nowhere to sit other than the bed. There is no food available on the premises other than a vending machine for snacks.