Sofitel Brisbane Central Hotel

Location is the best, very convenient to get here from /to the airport by train. Hotel is connected to the central train station by a couple of escalators. Room was very spacious , with nespresso coffee machine and a kettle for tea.

Proximity to our interests

The beds were extremely comfortable, the service was lovely, and it was easy to navigate the property.

The cleanliness could have been better, while I understand hotels have a high level of turnover, I did not expect to have dirt and grime in the grout of the tiles in the bathroom, or dust on the bedside table, for example in 5-star accomodation.

Staff helpful in every aspect in the front this through to the males and the concierge

It is expensive, but I still feel we can forward these luxuries and estate there many times before and will continue to stay there, but people make places and Raj the manager of the food and beverages as live self, a great team, overrides any of the negatives. The chef is super good with his meals and what he made for Ballantyne today, superb

The staff were super helpful. Our tv wasn’t letting us stream so the front desk sent up a maintenance man straight away. He fixed the issue and was so lovely.

Location and views and ambience and food

Bathroom features are a bit 'tired'

Place was beautiful, very helpful staff

Tea and Coffee facilities in room disappointed no milk for husbands coffee

The location above Central Station is fantastic and works great with Brisbane's 50cent fares. Bed was comfy.

The TV had to be reset twice as internet disconnected. The second escalator from the station was not working and another patron helped me with my bag. No staff in sight.

Comfortable aBed and clean

Tv showed no data could not watch

Staff were so helpful and friendly. Hotel was beautifully decorated for Christmas.

I found the room to be too old- could do with a makeover. The bath was shallow, the tv wasn’t easy to use, under the bed was dusty.

Customer service. Hotel was clean and tidy

Buffet options could of been a little bit better for breakfast.

Clean and tidy, everyone was friendly

The pool area could’ve been a lot better

Comfy beds professional staff

Dated room

Location and staff very friendly

The rooms were a little dirty on arrival the tv wasn’t working properly over all the rooms were very tiered rooms need a renovation shower very small

Staff were lovely

Room was not cleaned properly, tv would not stream properly. Promised additions were not provided.

We have been treated like guests should be, kindly, we felt welcomed. Every aspect of a hotel was great, comfortable, nice food, easy to access, quiet spaces, lovely and helpful staff.

The bathrooms were a bit outdated but still all in all everything was very comfortable.

Location is excellent Staff weee very friendly and professional

Hotel could do with a refresh - a little dated

Located at (and above) the Central Metro Station. Makes taking the Air Train/Metro direct from the Brisbane Airport the easier option into town. Walking distance to Howard Smith Wharf.

Room was lovely and Annie at reception was awesome .. she organised a cheese platter and wine for us complimentary for my husbands birthday .. thankyou Annie for making our stay a special one !

Nothing really except a bottle of water for the room would be a great idea as normally supplied .

Pillows

Dated old furniture and bathrooms