Hotel Diplomat Sydney

Bed very comfortable and facilities goodStaff very nice

Rooms dark

Good location, friendly staff (but understaffed), comfortable mattress

My partner and I did 5 nights of our 3 week trip here in a ‘superior’ king room. The room itself is very small, particularly if you have large suitcases as the space to hang clothes is tiny, and is in need of renovation with some minor defects. Our TV didn’t work but this was replaced by the friendly staff after asking a few times. Mattress was very comfy.Unfortunately, we could not enjoy our nights here as this was the noisiest hotel we have ever stayed in. The issue was not other guests who were largely respectful and clearly in the same boat, rather it’s the fact that the windows and walls are so thin you can hear everything both outside and in. It is genuinely like having no windows at all. The weekends get extremely loud until the early hours as there is lots of nearby nightlife. Other reviews mentioned this and it didn’t bother me as I am used to living in a noisy city, but I have never heard anything close to the level of noise here.Our room looked out onto industrial ventilation units immediately outside the window which clicked on and off all night. Even the sound of rain hitting the metal and echoing is enough to keep you awake. I was up multiple times in the night and never managed to sleep past 4am.The blinds in the room had been jammed over 3/4s of the way down, meaning almost no natural light. The only hint of this when we booked was a warning that the room didn’t come with a view.There was also a very poor design in our bathroom (which I see no pictures of on the website). Our toilet had been plumbed in facing the shower, meaning that to sit on it we either had to climb over the toilet with one leg and be sandwiched with the shower, or use it ‘sidesaddle’ (we opted for the latter which was very uncomfortable). It is also a wet room which (understandably) gets very wet.

Clean , tidy , friendly staff

No complaints

The staff were lovely and the room was cute

I believe we really pulled the short straw with this hotel because I'm almost convinced that if we had any other room we would've loved our stay. However, the walls were paperthin and our room was right next to the lobby and directly across from the office, which meant we could hear EVERYTHING happening in the lobby. We could hear word for word the conversations people were having in the lobby, and each morning I woke up when the staff came in to start their shift because I could hear their keys jingling a metre away. I had a terrible sleep here purely because of the noise level and to top it off the door into the room only partially opened because the bed blocked it from opening all the way (good luck getting a suitcase in). I think it's unreasonable that this room was the price that it was and that they even have people stay in it.

The property is on a quiet road 200m from the Metro. Lots and lots of bars, restaurants, fast food outlets and supermarkets 2 mins walking. The toiletries in the room were very good. About 10 channels for British people to watch on a 31 inch TV. The room was large and a rainwater shower. Lovely large soft towels and very well soundproofed. Get the Opal card and app if you’re using the metro a lot. 15 mins walking to the Australian Museum which is a must.

Close to transport to other areas, friendly staff, shops and restaurants near by, bed was large and comfy

Bed sheet was separate to duvet and came off

Good location right near a train station

Weird room layout. My window shade would not open, despite asking twice to have it fixed. Sink drain was clogged, which I also asked to have fixed and it never was.

Nice clean good staff helpfull

Nothing allgood

Good location, close to Kings cross train station and lots of cafes and food around.Very helpful staffConfortable bed

Very dark room, poor lighting plus bars on the window gave a feel of being in a prison cell!

The room was old fashioned, ,no drawers to put anything. Bathroom had nowhere to put anything so had to use the tray off the mugs tea coffee and put that under the sink. The shower all the water came through on the floor. Hole hidden on the floorboards behind a big mirror which was just leaned against the wall, which was dangerous if it had fallen. No dressing table to dry hair.The location was very good for shops, food and train

As above, lift was very slow No breakfast or food Nowhere to get drinks

The bathroom was great the shower gel smells great, the shower was fantastic.

Not being told about where the secure parking was and we paid $97.00 for one nights parking next door... the concierge did not tell us, you had even had some... so very upset.

Everything was perfect and amazing. Great location to go anywhere in the city. Everyone was so friendly and amazing. The room was big and smelled good

Good location, friendly staff

Windows rattled in the wind all night. Doors don’t block out sound

The location is excellent and the staff were helpful.

The room was basic. Unfortunately my room did not have any view, and backed out onto another building such that there was little natural light and it felt claustrophobic. Bathroom was quite small by passable. Minimal furnishings. No sound insulation and could hear a lot.

Great location and staff were friendly.

There was no washing facilities, no Microwave, fridge was so small didn’t fit much in there. We stayed for 7 days and were in the executive suite so we assumed those features would be included.

The hotel is centrally located. Very convenient with regards to exploring the city. Staff friendly.

Sometimes there was a foul smell from the washroom.

The location is fantastic, the bed is incredibly comfortable and the staff are very friendly

All good clean great location for walking and public transportation

Tidy hotel in a great location to get around with a bus stop and train station on the doorstep. Room was spacious and decent modern bathroom.

Lots of creaking floor boards, soundproofing isn’t the best.

Great location, our room was a great size having the living space as well as bedroom and bathroom. The bed was really comfortable.

I would say the walls are a little thin, we could hear someone coughing for a few days and during the weekend could hear noise outside. This didn’t make a difference to our stay, but can be an issue for some people.