The Sarah by Urban Rest

Loved the location, the decor and feel of the room and the whole property. Very comfortable, clean and slightly quirky.

Nothing we didn’t like

Room very small but compactPresented well

No bulb

Fabulous location - perfect for accessing restaurants, shops, public transport, nightlife and the Moore Park entertainment precinct. The hotel is styled beautifully, the bed is comfortable and it felt clean. The rooms are small but designed well and it’s perfect for a night or two if you’re travelling light.

The bedside lamp was missing a bulb and the shampoo dispenser was either empty or broken. Minor issues but annoying, especially after soaking my hair ready to wash! There’s no reception, which is fine as long as there is remote support available. Upon checking in, I received what I thought was a helpful text message with a link to a live chat in case I needed assistance. I actually did try to use it (to see if they had shampoo somewhere!) and received an automated message - “Sorry – our team’s offline at the moment. Don’t worry, we’ve set up a case: 00551409. You can use this if needs be.” I gave up and didn’t hear anything further.

Looks beautiful is super clean, comfortable bed

Function is average with no hanging space for long dresses and getting ready was difficult with the sink/kitchen/dresser all combined into one section of the room

The location is amazing.

I would not recommend staying here. Our room was incredibly dusty and the curtains were absolutely filthy and clearly had not been washed in years. An alarm was going off on the fire panel for over 24 hours which could be heard from our room. Additionally, I had a sentimental pair of earrings go missing from our room during our stay. I messaged the staff immediately and asked them to at least speak with the housekeeping staff to see if they were accidentally swept into laundry. They never even bothered replying to me.The location is great but I would avoid staying here. We were left very disappointed.

The rooms are brilliant and comfortableAnd You can’t fault them !

The PR of the property let it down. I asked for a midday /early check in as I was having surgery the next day. I was told no as the room was occupied prior so stuck with the 3pm. On the way out the next day I spoke with house keeping who were cleaning the foyer, they advised the room would have been ready by 1130 at the earliest ! So really my response was a general can’t be arsed !

Great location, close to St Vincent’s Hospital

A very cosy room. Suitable for a solo visitor, it would be small for two people or a longer visit.

Great location! Within walking distance of kings cross and kings cross station. Had everything that we needed for a two night stay. Bed was comfy and plenty of space for a couple of nights. Being able to open the doors for fresh air was amazing! Easy access to the building and the apartment.

Nothing major, the place was great! Just two things to make it a perfect stay - The sensor light in the shower/toilet didn’t stay on very long, would turn off everything 30seconds when showering / on the toilet leaving you completely in the dark. Would have been great to have Netflix :)

Bad

The room looks nothing like the photos online — it’s extremely tiny, doesn’t even have a window, and there’s no space for luggage. There isn’t even a chair or bedside table, so everything ends up on the floor, including your phone at night.The bathroom is even worse. The sink is so small you can’t place anything on it, and every splash ends up on the floor. The toilet floods after every shower, and we also had a leaking toilet that was never fixed, even after reporting it. Everything is done online with zero real assistance, and even the cleaners said they don’t know anything.The bed is tiny, uncomfortable, and makes noise all night. On top of that, the walls and floors are so thin that you can hear people walking at night, and if you stay on the ground floor you can hear every step from the room above you. Sleeping becomes almost impossible.No water in the fridge, no basic amenities, and they still charge a $200 hold for nothing. When you contact the property, they apologise but don’t fix anything and don’t offer a refund.Please read all the reviews before booking — I wish we had. I would never stay here again or recommend it to anyone.

Really clean, really convenient location for walking around Sydney, could walk to the opera house from there easily. Really good price and design was nice.

The way the hotel is ran means you don’t see any staff whatsoever. We never once saw another soul for the two days we stayed. The reception area seemed to have a bar that was curtained off and stayed this way the whole time which was bizarre. The bed felt incredibly small and quite uncomfortable, and the doors throughout the building were so loud we were woken up by our neighbours quite a few times (not their fault) with the doors slamming.

Comfy bedsGood location

We were really disappointed with our stay. The curtains in our room were covered with mold right next to the bed — a serious health concern and far below basic hygiene standards. We informed the hotel immediately and were told someone would come to fix it, but no one ever did.We ended up sleeping next to visible mold for several nights, and even after leaving, we’ve sent multiple emails with no response at all. Really unfortunate, as we expected a much higher level of care and professionalism from a place like this

Spacioius apartmentGreat location

Some street noiseVague smell of smoking in room

Everything was good!

There’s a leakage of water… from bathroom to my bed every time I use shower. I got my room full of water

What a great place - convenient, trendy, clean, everything I needed for a one night stay business trip. Bed was super comfy, and access was easy. Def recommend

It would have been convenient to have a box of tissues around. Not a complaint just a recommendation. Doing a great job Sarah by Urban Rest

Neat, tidy, modern, convenient, well presented.

Stayed in room number 7. Water damage evident, top left of the window near bathroom. Potential mould hazard.

Location excellent very convenient to the function i was attending.

I little cramped and the ac a little noisy but had everything that a required.

This was a delightful hotel for a single traveller. The room is tiny, but perfect for one person. I had a super comfortable bed. Slept well and the hotel was securely locked via coded entry and exit. Great location. Could not fault it - I will definitely be back.

Couldn't fault it. It was really delightful all round.

Clean, safe, convenient

There was no toilet brush

The location was perfect for me. The bed was very comfortable.

The checking in process was confusing, and I think a $200 holding fee after you have paid is too expensive. The iron did not work, and the throw rug on the bed was very dirty.

The accomodation was nice and equiped for a short stay with minimal luggage. The shower was great, bed comfy & over all an okay experience. It's a beautiful place to stay in Sydney with a lot of good food near by and the accomodation is reasonable choice if you're after a small, no-frills room. Just don't expect much! The "cafe" down stairs is closed permanently it seems.

The bed linen had some small stains and the curtains have large amounts of black mould on the back of them unfortunately. It would've been nice to see the room kept in a more cleanly state. Our room was facing the street and you could hear all of the street noise during the night unfortunately - a problem considering it is an area with a lot of restaurants and bars. The sensor light in the bathroom kept turning off whilst you were in there & wouldn't turn on again. It seems to be faulty.