Capella Sydney

The staff were hospitable from check in until check out. Their service was some of the most efficient and caring we have received. The hotel design and facilities are stunning, especially the pool and the room we stayed in.

There was absolutely nothing to dislike or be critical of.

The property is very new and in excellent condition. The location is excellent for exploring sydney centre.

Loved the flower chandeliers and overall ambiance + service, everything value add above and beyond.

Kale on the eggs Benedict- spinach much better option

Amazing; the staff is so good and welcoming. They do everything in their power to make your stay an unforgetable experience.They organise great tours like the history, architectural and farmers market. We did them all and they were all great. Also the building and hotel itself is very nicely designed with art, interiour design and a sense for making you feel at home.The level of detail is exceptional. For example if you come back to your room you will find a wipe for your glasses next to them. Or if you have no disturb on, a small card they want to restock and tidy your room later. Small details everywhere and they nail them all. We will not forget Capella and can highly recommend.

They raised the bar for other hotels and my next trip.

Capella Sydney is the ultimate quiet luxury experience in Sydney. It is beautifully situated near Circular Quay and is close to amazing restaurants, public transport, museums and the best that Sydney has to offer. The staff are incredibly warm and welcoming, the public areas are exquisitely decorated and the rooms are spacious and elegant. My suite was impeccable, I was very lucky to have the original windows on my level and the feel was very Paris apartment. The bathroom was a standout with a double shower, a stand alone bathtub and a Japanese toilet - pure elegance! I so enjoyed my stay and will definitely return to Capella Sydney again.

There was nothing that I didn't like. I had a minor issue with the room tablet controls which were speedily dealt with by the obliging staff.

Both days we chose Al la carte which we all commented was very tasty. As my friends came from Canberra I decided to offer other meal experiences outside of the hotel

The room was quite lovely. I had been to this building when I was a teacher. The facade is magnificent and the choice of the developer to keep elements both outside and in of the former building was wonderful. Especially Artwork

The hotel is fantastic. The decor and attention to details amazing. The best in Sydney among the 5star hotels I stayed in. The views are limited though.

I had unpleasant experience at the breakfast when the lady initially did not want to let me in for breakfast (served until 10.30 and I was there at 10.25). I found it shocking. Fortunately, her manager, a very professional lady from Slovakia (forgot her name) intervened and tried hard to make our experience better. She was very helpful and it made a big difference! That is why I give it max rating - sometimes problem happen, it’s normal. However, it is how the hotel resolves them makes the difference!

The Bar and Spa were very good.

Restaurant in the evening was very disappointing almost like fast food not in keeping with such a fabulous Hotel.

Excellent location Very comfortable room Very helpful and friendly staff

Very clean very beautiful very luxurious

Super cold!!aircon is very low we froze!Was promised Christmas activities on Christmas Day but there was nothing on which was disappointing Wasn’t happy with one interaction with a staff member which felt a bit racist.

Excellent choice of a la carte items and the buffet.Useful early start (6.30).A high level of service.

It truly is marvelous, a top class hotel and AAA staff

Have asked upon check in for late check out and was told that should there be available rooms upon departure they will accommodate. Upon check out was told no rooms are available while at Booking.com there were plenty. Property itself was impeccable.

We booked for our special annivesary. We loved everything about this hotel. It was a perfect stay. The hotel is very luxurious , the staff are exceptional and nothing was an issue. Attention to detail. This hotel is a step above the other 5 * hotels in Sydney . You get what you pay for.

The service, location, facilities and breakfast was really perfect. We loved the architecture and it was such a special place for our anniversary.

Location, room, bathroom/shower, mini bottle fridges, complimentary soft drink and water, little treat on arrival - is all very well thought out and deserving of its 'one of the best in the world' rating. Breakfast was first class too.

The nightlights are ridiculous. Motion sensored and super bright coming on for both sides of the bed, the bathroom etc - it's not a nightlight - it's lights, and getting up to go to the bathroom is an exercise in waking up your partner. With no option to turn them completely off. Bug bear of mine when it comes to distracting lights at night. We put pillows around the nightstands to ensure the motion sensor wasn't triggered. Ridiculous to be doing that as a workaround in the 12th best hotel in the world.

Fantastic hotel, food and spa - can't wait to go back someday! Home away from home!

Pricey but you get a lot for your money

Everything! Gorgeous renovation of period property with beautiful interiors, restaurants, spa area. Rooms are gorgeous.

Nothing!

This is the second time I have stayed here - the first time was absolutely incredible and I’m happy to say that second time round did not disappoint. This will become our go to in Sydney. Beautiful Hotel, the staff are incredibly attentive and friendly, the hotel breakfast has everything you could want and the beds are marshmallows. Location is also great, walking distance to everything.

The design of the interiors is incredible, every detail has been considered and executed with finesse. The team are exceptional, impeccably presented, professional with an engaging demeanour and well rehearsed in anticipating what is or may be required. The rooms are larger then normal and very calming to be in. The pool is stunning and was a highlight of our stay!

There was nothing I disliked about our stay. It was beyond my expectation and I will be staying in The Capella again and will also look to stay at their other locations around the world.

Feeling of luxury, lots of space, high level of service, responsive to requests

Difficult to fault - although a bar of soap for the bath would have been more useful than a liquid soap dispenser