The Sebel Sydney Chatswood

Great location near train station and restaurants etc. Room had a balcony which meant we could sit outside in the fresh air and have breakfast.

not the hotel's fault but a warning, we called a taxi which was quick to arrive but it took three traffic light changes and almost 7 minutes to turn out of Victor St - worth walking to cab rank if you are in a hurry.

The room was filthy, dirty showers mould and hair in showers, stained and wet carpet in the main living areas, dirty kitchen floors, oven had no racks when we tried to use the oven and it was filthy, the entire apartment smelled terrible. We weren’t provided linen for the sofa bed for our children, we waited for linen until 9pm the day of arrival, four phone call requests it still wasn’t provided and then there were no staff on site, a operator from the phone line ended up providing me access to another available hotel room in the building and we had to go and take linen off that bed, there were only four towels provided for six guests, the apartment has only five glasses for six guests, only one wine glass in the apartment. The children were excited for a swim in the hotel pool after our long drive interstate only to find out that the pool was under renovation so was not accessible - none of which was advised to us prior to the booking. I have lodged a formal complaint and want a full refund. This was an absolute joke staying with the Sebel Chatswood.

It was in a good location

The room was dirty, their were only 4 towels for 5 people, no cleaning products and toilet paper, the place is very run down.

Beds were so comfy, room was big and spacious x shower was really good

Location was great. Great size unit.

Both bathroom vanities were not very clean. The light in the second bedroom light was not working. Expensive.

The positives, the bed was just sooo comfortable, excellent pillows. Location being right in the heart of Chatswood a bonus.

Staff gave nothing, no advice on hotel facilities local shops of places to eat. Room, there was bloodinyhe wall, a stain on onof the beds. We asked for 1king and 1 queen, got queen and 2 singles. Tea, there was only 2 green and 2 earl grey, no black tea.

Bad

Hallway stank, pubic hair left on toilet seat, tv remote didn't work in main bedroom, kitchen was dirty.Very expensive.

Location is the only real bonus in staying at the Sebel. Across the road from major shopping centre and restaurants and train station.

Its old and worn out. Pool was damaged and needs a complete overhaul. Spa and sauna closed and gym very basic. We were not told prior to our stay and it certainly wasn’t cheaper. Room was old and curtains damaged and hanging off hooks, very dirty windows, one chair on the balcony - should be two. Didnt self cater which was lucky cause kitchen has very little in it. Bed comfortable . Fir over $300 per night it was not worth that. Sebel used to have a good name/ reputation- not anymore. We wont be back . J and M

Only good thing was the location and size of rooms

Dirty rooms, the carpets were heavily stained, the floors unmopped ans sticky, oven looked like it's never been cleaned, soap and shampoo bottles all empty, staff unpleasant, gym was laughable, spa doesn't work. Joke of a place, don't recommend at all.

A comfortable apartment in a good location

Microwave didn't work

The position was fantastic … close to shopping centre and railway station..The room was excellent for myself and four grandchildren. With laundry and kitchen and two bathrooms.

We were disappointed that the Spa was unavailable on the days we were there. The Reception was unattended quite often, so unable to be contacted when needed … only through a third party hotline..We did advise Reception staff of the need to check room cleaning as a few things certainly had been missed. ( took photos for their record)

Great location.

Apartment could have been cleaner. Things like bedside lamps didn't work and there was no body wash in container in the shower. Also very glad we weren't trying to cook there as it was poorly set-up in terms of cookware, cutlery, etc.

The apartment was spacious and the city view was great. Location amazing! King size bed! Was more affordable than other options. The swimming pool.

Old and run-down, in desperate need of an update. We were given 2 towels for 4 guests, 1 teaspoon, 3 bowls and 3 forks… were meant to be provided with more but they never came. Room could have been cleaner.

location

dated. needs deep cleaning. unit smells. I paid for breakfast and it was a box. don't pay for breakfast. spa and sauna were not working.

Location. Beds comfortable. Nice view.

Kitchen virtually empty. No cutlery. No cooking pot. No sheets for 5th guest. No rubbish collection despite 3 requests. TV not working. Poor management and maintenance. Spa broken for months.

Family room was very spacious for us all. Beds for all 6 of us. Pool was great for kids. Location was perfect

After the concierge was unable to access our allocated room, as the key wouldn't work, we were moved to another room. This room had the same outlook over the Chatswood oval, as we had requested. The sofa bed naturally was unmade but the offer to make it up was made. Had to request the extra 2 towels, no issue in collecting them from the front desk.

This room was as we expected, but we were unable to access the balcony from the bedroom as a note, attached to the door, requested that we didn't use the sliding door. The balcony and outdoor furniture was not clean and there was an empty beer bottle in one corner with cigarette buts in it. This was disappointing as we always use the balcony when we stay.

Overall a lovely stay. Will...

The pool had tiles missing and the spa was not working. We booked for 4 people and only had 2 sets of towels.

Great location! Comfy beds Value for money

A little dated but still great!

location is great. it was a great experience in the past. we have stayed every year since 2021

1. upon arrival we were told to.parking availability which was a shock since we have asked in advance and informed that we came by driving own car.. but then we insisted then the staff said he would help us and found a spot. when we drove to the parking lots there are a lot available. you can tell me what is our impression then if being treated like this. 2. we booked for 6 persons but only 4 towels provided. when we asked for additional towels, we were given extra but found out it was soiled. 3. when we set in the apartment, it smelled mouldy. and we found out the floor is dirty as if not vacuumed. we picked the pieces from the floor to prevent our little ones to eat them. 4. when we opened the curtain in the bedroom, the windows were not just dirty but mouldy. we cleaned it ourselves, not all but enough for our children health and safetyyou can tell me if you are in our position, will you be happy for such service?