Bastion Hotel Rotterdam Alexander

Staff were excellent in everything except receptionist who didn?t right information regarding payment while checking in. Otherwise everything was good

Our room h a very bad smell in the washroom and we realized it could be on the line of sewage so that when toilet is flushed from the building it brings a foul smell into the washroom. I complained on Friday and they were ready to switch room

Clean . Good location. Friendly staff and good breakfast and dining.

Close to city centre, room a good size, bathroom modern

Other hotel guests sitting outside the front door of the hotel drinking and listening to music loudly. Bit off putting upon entering the hotel

Comfortable beds, good breakfast.

Worn out furniture, broken shower head.

We could store our luggage before checking in.

It was quite dirty, a banana peel (probably from the previous guest, was still in the room and the coffee machine wasn’t clean either. For this price, it should be exceptionally clean, other hotels in the Netherlands at a lower price offered better value for money.

Good

We had the room in the end of the floor by the ventilation shaft, so it was pretty loud there.The connector on the shower head had leakage.Covered parking was flooded.

The size of the room was good, and access to Netflix on the TV.

As soon as we walked in we waited 5 minutes for someone to check us in, and when the man came out he was completely uninterested. We got up to the room via a questionable elevator, and as soon as we got into the door all we could smell was sewerage. Opening the window didn’t help, so when my husband went down to ask to change rooms we got told he couldn’t help. I understand being fully booked but the smell was so strong and there was no way we could have stayed for two nights. I went back down, and magically he found a room with two single beds. When I asked if we could move into another room for our second night we were told if we move once we can’t move again. We asked if we could see the room first in case that smelt as well and he rolled his eyes. The room was fine so we accepted the move, but when I asked for a discount considering we were now staying in a room less than we booked, he said he couldn’t do that. On top of this, the location is so far away from the anything yet they have no extra amenities to support a comfortable stay. We couldn’t get any extra pillows to the one each they provided, nor did they have any dental or hygiene kits - while this is usually a nice bonus in a hotel, I’d say being as isolated as it is, it would be a great option. Overall, our stay could have been great had we been spoken to with any kind of empathy, but the service we received turned a part of our anniversary holiday into a nightmare. Looking at previous reviews I can see other people had similar problems with smells, so I’d suggest they sort that out before taking bookings for those rooms.

The property is need of renovation. The location is hard to find with a lot of road construction and diversions, even if you use google maps. The staffs are really nice and helpful. The food is just average. The gym is really small

The hotel is not in the city center, but its location was very convenient for me personally because I was specifically looking for accommodation in this area.

For my taste, the bed is too soft.

spacious room, organized oversized TV, heating was fine, Breakfast buffet was very good, 100% Friendly Stuff, 24 hour reception, Free Parking within premises.

Mattress was not firm and bouncy! Elevator could be cleaner, oddly there was no visible entrance signage or even where to park, specially while the entrance is from the side street up a ramp through a an industrial sliding gate! the Hotel needs some attention to minor details

Location ok but a walk to the trams

Room smelt but they moved us

I did not like at all , they charge breakfast and refuse to give? Even Tea cattle was not in the Room?Staff was rude I will never stay in this property again and tell my friends never book this property.Not worth for staying. Not worth for 2 Star hotel.

I did not like at all?

Relaxing hotel, pleasant staff

Limited menu. Invoice was priduced incorrectly at check out and have not so far been able ti have this corrected

Very helpful staff, comfortable bed + room

Very dim lighting in room. Evening meal by myself + friends was only just ok, not great

Pleasant

There are not the signal of the channel in the tv, and I was demanded three times and nothing, also I didn’t have the calefaction very cool the room

It seems that this hotel is a bit underrated.It is located far from the city centre, but it has its own parking which is quite rare.The room is quite spacious and comfortable for a short stay.

The location was excellent for our needs

We were charged for breakfast even though we never had any. Parking area was full and only availability was on the road.

the room was bright and clean, bed was ok but the mattress to soft for me, but i guess everyone is different, bar staff were friendly and a fresh omelet for breakfast was nice touch,

no bitterbalen on the snack menu, i love coming to Netherlands and experiencing these little gems , the replacing sausage with peanut dip wasn't to my liking, but i did get a free beer,

Everything ok, in the average

dinner: we picked-up a bad day, there was probably a shortage of personnel in the kitchen. Long waiting time, the waitress offered complementary drink during the waiting.

Quiet and clean. Parking is free.