Piazza Castello Suite

Location

Pesimas camas y almohadas

Location is great,

Very difficult to find, no signs, hard to access, no one on site, Air conditioning not working.

Very central location, big room and toilet, comfortable bed.

No staff available in front desk even during regular hours. So check-in and luggage storage can be complicated.

The location was the only likable thing about this trash heap

I had to call them to even be met in where I was greeted by a rather rude individual who had to guide me in from a remote location. Upon entry, it smelled like a filthy place that a halfhearted attempt at using a cheap room deodorizer to mask it. As soon as we walked in, I got chills. The place was what nightmares are made of. It was nothing more than a hostel galley advertised as a hotel. We immediately left and checked into the Hilton. This place needs to be taken off Booking.com. It’s sullying the entire reputation of the site

Location, location, location!

No heat. They use split units on the wall that are too small for the size room, therefore, the room was ice cold. The wall baseboards don't work, the hotel towel bar doesn't work, the room flooring is concrete so we had no recourse but to freeze. No staff on hand and the ones we spoke to changed us to a different room with the same problem so we chose to stay in our room freezing. We couldn't sleep and ended returning home with a cold.

Location is so in the centre..clean and spacious.

NA

Great location. Nice to have a kitchenette.

Step down into the suite from front door and steps up to kitchenette and bathroom could be a problem for some people. The suite is described as having a balcony but it is a ‘Juliette balcony’ with a window that reaches the floor and a barrier in front of the window.

Awesome location, quiet and beautiful room w terrace.

Amazing location. Great view & balcony overlooking the piazza.

No separate bedroom.

Location

WiFi did not work at all during the 2 days even when I informed the lady on the check in

The location is the biggest plus in the stay, above one of the larger courtyards by the palace complex. It is more than amazing--a sweeping view of a beautiful urban space, with balconies even. The room was enormous and well-appointed. Very interesting finishes--this is not a typical hotel, it is a product of a few creatives giving personal touches. There is a nice modern bathroom too and a tiny kitchen.

The checkin could have been a little smoother. This is not a conventional hotel with staff at a desk all day long. The instructions on how to get into the building were next to the door downstairs, but they were in Italian, which I don't speak, causing a bit of a minor panic. I did get in though, and all was well.

Fantastic location! Excellent breakfast arrangement - don’t miss going there in the morning. Go to the Egyptian museum.

We were there the first week in July - very hot and the air conditioning was less than optimal.

Everything! Gorgeous huge flat overlooking the piazza. Parking is close by. The interior was beautiful with high ceilings and very well equipped. I would stay here over and over! Great location to everything. Luggage storage after check-out offered.

A little confusing on access. Directions were not included in the booking. We called and were directed to get into the unit.

Giulia at the front desk, when she was there, was fantastic

This is a potentially spectacular place that is being run by people who have swallowed the idea that people want sterile rooms run by technological gimmickry when they travel. They think they are being clever by automating and depersonalizing everything through often cumbersome and at times faulty technology. In so doing they announce they are not in the hospitality business, but the money collecting business. The architecture of the obviously newly rooms in this otherwise gorgeous historical building mirrors this technocratic outlook. They are cold and austere, but with all the "right" gadgetry such as bedside light that are so slick its hard to figure out how to turn them on or off. There is also the matter of of the sole access to the place through an elevator with a built-in security system that often does not work, which means that if you come back to the place after the wonderful front desk person goes home (8pm) you are out of luck and need to call someone remotely to let you in. The location could not be better and the historic building in which the place is housed could not be more sumptuous. But rather than build something inside that complements thses things they decided to go futuristic for obvious financial reasons. i hope they consider a re-design in the not-too-distant future.

The view from the balcony, the high, painted ceiling and the location are overwhelming!

Location was amazing! The room was incredible - main suite. Staff were super friendly.

That the room didn’t come with the man included in the photo! ?

The location is perfect. A few step from the Royal Palace. The room is spacious. Great view of the piazza. Great accommodation for sight seeing

The position and that was clean

The Customer Service. No one was there in the 3 days. The access to the lift was not working and for the whole stay I needed to call them to access to my room. Furthermore, very challenging to contact and to get follow up by the WA number shared with me.

The staff, the location.

Room was not as presented in the pictures and was much lower standard in person then presented.The Bathroom was nice.

Location was great, in front of the palace, right downtown. The room has a nice size, with view of a pedestrian street, and very high ceiling which gives it a lot of volume.There is no breakfast area but there is a very affordable deal in a cafe 2 min walk

Needed to coordinate on the phone to have a physical person to pay the city tax