Best Western Hotel Luxor

Good location and pleasant and welcoming. Secure parking but limited spaces. Staff friendly and welcoming. Room was clean and comfortable. About a 10 minute walk to town centre.

Excellent location, very clean and comfortable, nice staff.

Breakfast available only from 7 am.

Location and cleanliness were perfect.

Smaller than expected. While nicely finished there wasn’t a large common area for lounging and the rooms and hallways were tight.

The location close to the train station, breakfast and the installations.

The parking price is maybe high.

Balcony view was amazing. Staff were great. Excellent location.

Everything was perfect, breakfast, view to mountains great.Great location, close to a city centre, but in the quiet area.

Great value, great location. The single room was large with an excellent shower. Nice breakfast, friendly staff

Quick check-in, clean room, convenient location

Not rich in facilities, pretty much nothing at all

Very helpful staffLocation in walking distance to the centrePrivate parking lot

No complains at all

The location and the reception

The room and shower was small. The bed was unstable and had a foam mattress. There was no extra blanket. We were unable to adjust thermostat to below 19 degrees

Parking, except when trying to check in. Not the hotels fault as people had parked in front of hotel who were not checking in. Plenty of places to eat, not too far from everything. Comfortable bed, spacious bathroom

The original room we were given was very small with old facilities. The new room we were moved to following a request for this was a nice size and clean.

The original room we were given had a blocked sink. Upon entering the room, there were also large insects flying, which was unpleasant. The staff at the reception at the time of checking in sent a team member to unblock the sink, but the product used only made it worse. Instead of offering to move us to another room, the staff gave multiple excuses with no attention to the client and told us that they would send an engineer to dismantle the sink (at 22.30 at night). Upon insisting, we were moved to a new room the following day, only to have a continuous dripping sound coming from the air vents and poor/no Wi-Fi connection. Again, instead of helping to find a solution, the staff was dismissive and defensive. This is a shame as it was not the hospitality expected from a 4-star, global hotel chain, and considering the price paid for three nights.

Easy to walk into town. Good bed size

The shower size

I had a room with a terrace which was very nice. The bathroom was spacious and it was clean. The room was clean aa well and had basic furnishing. The location is very good, close to the main station and you can just walk straight to the Centro. Overall a good stay.

Some things in the bathroom like the faucets are a bit older so you see some mold like dirt but it wasn't that bad.

The hotel was very well located just around the corner from Porta Nuova station - so central. The breakfast room and breakfast bar was excellent - well presented with a wide choice. Nice bathroom and shower en suite.

The rooms are of reasonable dimension and clean - however one minus and it's a big one. Literature on various web sites portray the rooms as soundproofed. The room we were in was not . There was much scraping of chairs and dropping objects from the dwelling above which is not part of the hotel. In addition. You could hear a very noisy guest in the room next to ours on the 3rd night we were there.Soundproofed therefore the rooms (or at least some of them) are not. To suggest anything different is misleading.

Location and cleanliness were perfect.

Smaller than expected. While nicely finished there wasn’t a large common area for lounging and the rooms and hallways were tight.

Comforrable bedReception 24/7Close to tram

Little bit pricy

The location, friendly staff, the breakfast, spacious single roomVery unusual for most hotels, eventhough I arrived much earlier than the checkin time (it was 14:00 but I arrived at about 10:00) the room was ready

I liked everything

Location, pleasant and helpful staff.

The sink drain wasn't functioning well.

The breakfast was really very good

The room was too small.I have to pay extra 20 Euro per night for the car parking. Was no direct access from the car parking to the hotel.