Mercure Roma Centro St. John

It was clean and well kept, definitely 4 stars. Good breakfast at a reasonable price.

I had an issue with noise coming from the next room. I asked the night clerk to help me but he did not handle it professionally by any stretch of the imagination. I brought it to the attention of the day staff and hope that they fixed the issue.

Nice and clean room with a comfortable bed. Proximity to POIs was great.

We had arranged airport pickup months in advance for our trip to Italy. Upon arrive there was a mix up and they lost the reservation so it was a scramble to get to the hotel late at night. The hotel didn't offer to pay for any of the taxi.

Very clean. Close to the Metro.very helpful and friendly staff.

The room is very nice but very very small.

Efficient elevators.

I didn't like the location. It was on a side street with nothing around it. Our Car could not be parked even to drop off luggage and no bellmen To greet or help us. The breakfast was overpriced For a very average selection. The room was very Small

The staff was very friendly, and the location was conventions to great restaurants and a metro stop.

The bed was horrible :-(

Location, rooms, and staff.

The location of this hotel is very good. Close to a metro station and a bus station and the coliseum( about 10 minutes walk)

We had to pay an extra, very expensive city tax of 6euros/ person/night

Shower into spa was weird

Location

AC not working

very friendly staff. very clean

The location was good.We experienced exactly what other booking reviews mentioned, so unfortunately nothing came as a surprise.

This is supposedly a four-star hotel, but in reality it has no proper management and feels more like a poorly run Airbnb.Room cleanliness was very weak.The facilities are old and worn out.Bed sheets were full of stains and hair. When we complained, they casually said it’s normal because the housekeeping staff are women — so hair everywhere is “expected”! Completely unprofessional.The heating system was weak and unreliable.Be careful not to get scammed: the reception staff may try to charge you extra for their own benefit.But the biggest issue is the staff. The receptionists are incompetent and rude, and completely unable or unwilling to help with anything.Especially a young guy named Andrico — clearly untrained, unprofessional, and absolutely useless in a front-desk role.Overall, a very disappointing experience that does not meet four-star standards at all.

The location is great — just a few minutes from the Colosseum and close to public transport like the tram, which made moving around the city very easy. The price was excellent for the area, and the breakfast was surprisingly good, with a varied buffet and fresh options. The staff were friendly and check-in was smooth. Overall, it offered good value for money and a convenient base for exploring Rome.

The only downside was the cleanliness of the room, which could have been better. Some areas felt a bit dusty and the bathroom needed a more thorough cleaning. Other than that, everything worked fine and the stay was comfortable.

Nice staff, good location

Thin walls You can hear the gusts in the corridors and next rooms

Location Clean

No one to assist me to my room for first time after check inBreakfast was good, but same thing everydayTad bit overpriced

Location was ok. Breakfast buffet was good

No parking available close by. Housekeeping was horrible. Didn’t replenish supplies, didn’t sweep the floors. Had to make out the daybed myself.

The A/C would turn off at times could not keep it cold in the room. The shower would not drain we would be standing in water while bathing room 319.

Very clean, staff were nice and close to the metro

The location

Old building, uncomfortable mattress, old ac unit barley work

There are many nice cafes and restaurants within a 5-minute walk of the Colosseum, and it was very quiet despite being close to the center. I especially liked the large bathroom and bathtub, which I did not expect in Rome.

Confortable, some of the staff is great, specially the breakfast servers, no A/C during Spring, room wasn't clean too much dust.