Hotel Moscatello

It was clean, there were free water and epresso

The room was a little small and the location seemed not so safe

Good location, nice room, friendly staff.

The location was good

the shower head was broken lights didn't work bed was not comfortable very small room for the almost 800€ we spent

The Hotel was within walking distance of the Rome Termini. The neighbourhood was friendly, there was a beautiful park one block away,and we found an exceptional Italian restaurant and grocery store nearby. The staff was very friendly and helpful

It was super clean, people were so friendlyPaolo is the best.It was too close to the metro and bus station

Not

The location was near the Metro line B which routes the most must-to-visit sites. Friendly staff.

It wasn't really a hotel. It was the third level floor of a building, the reception was working for a limited time. The facility disappointed us , as you can see from the picture of the third bed for a kid. The building entrance was dirty. Somebody dropped a coffee at the elevator and till the time we left, nobody cleaned it. It was my decision to book an affordable accommodation, based on the rating and the comments of others. A mistake I'll never repeat. I felt genuine sympathy for the people who operated the facility and understand their struggle to make a living. But over 110euros per night for the service they provide, it makes me feel I 've been stolen.

Be aware of Bed bugs.

Be aware of bed bugs. I really had a bad experiences of staying here as i experienced many bite of bed bugs on my body right after sleeping first night. I booked for two nights but left right after one night. As it started itching on my body wherever i have bed bugs bite. I did complain at reception and left.

The location

The fact that it advertises on booking.com that it has wifi - 1/2 the building does NOT, &:when I challenged it, I was told that none of the guests are ever foreign & therefore all have data & don't need wifi! It was a hassle, & I was leaving for Croatia after my stay, & only swapped rooms late on my last day! Had to sit on the main stairs in my pyjamas, to confirm flights, book plans, send emails etc! No fridge, nor face washer, nor jug for a cuppa either. Also getting access was shocking! I pushed the buzzer half a dozen times, & when the responded, I could hear ZILCH with cars & scooters racing by. I had to raise my voice & yell finally "PLEASE just let me IN"!!!!

Excellent attention, the owners even gave us recommendations about places to visit and gave us a map of the city. Also they have free coffee and tea!Very clean rooms and lobby.

Try to stay in different...

Terrible attitude towards guests.They wrote in the terms of service that the room must be vacated by 11:00. The administrator said that we must leave at 10:00. I asked to leave my suitcase until 12:00, they refused, and suggested asking for it in the cafe opposite.I categorically do not recommend it!

The hotel was not too far from Rome's central train station. About 1-2 km from Collosoum.

The owner of the hotel, who was also present at the reception, asked for extra money other than the city tax, which we paid as we were travelling from far away, and we had no options at that time. Moreover, when we were leaving, we asked for luggage storage just for 1 hour, and the request was denied although it was mentioned in the hotel booking that the luggage can be stored.

The hotel was not too far from Rome's central train station. About 1-2 km from Collosoum.

The owner of the hotel, who was also present at the reception, asked for extra money other than the city tax, which we paid as we were travelling from far away, and we had no options at that time. Moreover, when we were leaving, we asked for luggage storage just for 1 hour, and the request was denied although it was mentioned in the hotel booking that the luggage can be stored.

Small family hotel in the heart of Rome. The room was standard, not much to say, everything worked well and it was clean.(Normally in this category of hotel you don't have a safe and mini-fridge but here you have it).

Irresponsible services

•Irresponsible service, gave 5 euro deposit for Ac remote. But didn’t refund while doing check out. No staffs were there in reception to do that, and when I gave call they asked me to wait till noon. Which was not possible for me because I had flight to Venice.• Bathroom exhaust was not working•No cooling for Ac, when I reported those problems, They said it takes sometimes and its not problem.

Disgusting and Overpriced

I truly can’t believe this place exists. I know prices in Rome are high, but €120 for a dirty, smelly room in a terrible neighborhood is outrageous. The area is ugly, sketchy, and feels completely unsafe.The room itself stank of cigarette smoke, was filthy, and had zero hygiene. The bathroom was gross — no soap, no shampoo, nothing to wash your hands. I didn’t feel clean or comfortable for a second.Check-in was done by a very creepy guy who insisted the €4 city tax be paid in cash. When I said I only had card, he said there’d be a €2 card fee, which felt super shady. He then showed me around in a weird, uncomfortable way that honestly made me nervous.To top it off, the lights in the room would randomly turn on when people passed by in the hallway, which was just bizarre.This place is a total scam. Horrible location, disgusting facilities, awful vibe. Do not stay here.

The location was one of the best part of the hotel

We couldn't find the AC remote, neither the receptionist so we had to open the window to don't be hot overnight as we won't be able to sleep but because it's on the busy road the sound of the Trolleybus and cars woke us up many times as it felt like it was passing through the room. Other than that was all good. The toilet sink was needing to be open as the water was staying in it and when you press behind for it to go the pipe was leaking.

Bad

I strongly advise against it!!The room is moldy (bathroom and bedroom), you can't sleep because there are machines in the corridor and they work loudly and make noise waking everyone up at night. The area is very dangerous and the staff always wants extra money for everything. When I arrived they told me to settle the bill because they said that the booking was too low and that I had to pay them extra!!You will really sleep better in a mixed room and in better conditions than in a pseudo hotel.

We only liked the location of the hotel

The housekeeper was very annoying, although we told the reception not to let anyone to our room, we found out that she got inside and opened our belongings, she kept speaking in her phone for many hours and we couldn't sleep, we didn't feel comfortable at all with her presence.

Great location. Very clean.

Unfortunately the TV doesn’t connect to the WiFi for late night movies but honestly everything else was good

Great location. Very clean.

Unfortunately the TV doesn’t connect to the WiFi for late night movies but honestly everything else was good