Best Western Premier Hotel Royal Santina

I loved the location and the room cleanliness.

I think my daughter got sick from the buffet breakfast. :(

Location. Price was good. Staff was good

Everything was good.

The locations was great. Next to everything.

The hotel staff put two full/twin beds together and called it a queen bed. Every single time we slept, the bed would seperate down the middle. This is a cheap way for the hotel to sell us an upgraded room but they just combine two smaller beds. Cheap move

Nice room, comfortable bed, temperature was perfect, very quiet. Very close to train station.

Dinner was not the best. Salmon had freezer burn??

Location and check in was very good. Bar tender not so much

We had to change rooms for working air conditioning.

The staff was amazing. Kind, patient and helpful. Restaurant was lovely and the room was very comfortable

Hotel employee checked us in and she was extremely helpful during this stay and we stayed again a few days later for a night. Each time hotel employee was very kind and understands customer service.

super close to the beach and spacious room

expensive food.

The location and worker named fabio

My friend had her purse stolen in the dinning room and was told it will take 3 months to get her money. Since it we live in USA Iworriy she won't get her money. The set up leaves guests vulnerable in the dinning room. Guests shouldn't have to wait.

Great location.Good value breakfast. Nice, pleasant, place to stay.

The staff & service

The room size

Excellent all around value

Very nice hotel, clean, comfortable, and in an ideal location.

I was surprised, when checking out, to be asked if I wished to pay an optional 'service charge' of 10 euro which apparently is tips for the staff in other words. I declined, I'd already left a tip in my room anyway.

Actually, it was great. The best shower I had in 14 days in Italy. Silent, comfortable, a space is not big, but is enough. Good restaurant. Nice staff.In conclusion, I believe I like it everything, regardless the fact that, at this time, I didn’t go anywhere without a cab. Maybe it’s not a good location for those who wish to walk around Rome. I cannot say anything about this at this time..

Nothing. All good.

The hospitality from the front desk to the people who cleaned your room. Breakfast was excellent. Good people. Aldo priced correctly.

Firstly, I must say the location is absolutely fantastic! It’s less than a five-minute walk from the Train Station, which is incredibly convenient, especially for travelers. Additionally, the proximity to Chinese restaurants is a delightful bonus for anyone who might be missing some familiar flavors after spending time in Italy.I would like to commend the wonderful ladies who take care of the breakfast room. They were friendly, helpful, and their warm demeanor truly added a pleasant touch to my mornings.

However, I believe there’s room for improvement in the behavior of the reception staff. When I inquired about the Luminous bus parked opposite the hotel, I was informed that it could indeed take me to the airport. When I asked how long the journey would take, the staff member, unfortunately, replied that it don't belong to the hotel, so he did not know. It would be helpful if such information were readily available to the reception staff as it would certainly enhance the guest experience, making the hotel’s location even more attractive.Additionally, I had a less than pleasant experience with an elderly gentleman at the reception when paying the City tax. I noticed an extra charge of 50 Euros and when I queried it, he was quite reluctant to explain that it was a service tax that I wasn’t actually required to pay. This was quite surprising and concerning, as I can imagine many guests might overlook this and end up paying the extra amount. Ensuring clarity and transparency in billing is crucial to maintaining trust and satisfaction among guests.

The location is perfect, the breakfast plentiful and varied – we couldn't complain about anything. It was our second time here, and we'll definitely choose this hotel again next time we're in Rome.

Nothing , all was good!

Close to Roma TerminiFriendly staff

A little pricy

Location of the hotel is a short walk to the Roma Termini train station - very convenient for day trips to Naples, Florence, etc. The room was clean.

We we not given daily complimentary mineral water, just on the first day of check in. It would be nice to provide daily complimentary of the mineral water. There is no carpet in the room, the floor can be cold especially during winter.

The proximity of the location to Roma Termini station was fantastic, especially after you’ve been travelling for almost a day. I love their breakfast! So many choices to choose from and they all tasted great.