Hotel Ciao

They charged me despite having a pre-paid reservation

The staff welcomed us with a big smile and offered complimentary coffee, tea, and water, which was a very thoughtful touch during our stay. The room was very clean and spacious, making our stay comfortable and pleasant.After check-out, they kindly stored our luggage for us, for free, which was very convenient and appreciated.

The only downside is that the bathroom and the elevator are quite old and could use some renovation.

The location was good. The staff were friendly, the place was clean and in good condition.

Room was clean and comfortable.

Wifi was inconsistent, which caused problems for me getting into my room (which was late, after 9pm when there's no one at the desk!)

Perfect accommodation, no flaws. Next to Termini station, a heavily policed ​​area, very busy until 10 pm. We stayed in room 709, super clean, new bathroom and no noise. The service from the employee Trojan was exceptional, I highly recommend it.

The building's elevator is old-fashioned, but it doesn't detract from the quality of the accommodation. It's basically used to help carry luggage up and down.

I highly recommend this accommodation. It is very comfortable, clean and conveniently close to Roma Termini station at a very good price. The staff is also very welcoming and friendly.

Very friendly staff, clean and safe. Unlimited coffee and tea. It was very good, thank you

Perfect location for a one-night stay before our flight home. Literally steps from the Roma Termini. The place was clean, quiet and comfortable. The staff was so nice and helpful to two tired travelers!

Very friendly staff who were helpful on request. Location across the train station, close to metro and bus station was the main reason to book here. Room was simple but clean with daily towel change and window you could open for fresh air.

The matras was a bit hard so not very comfortable for me. But that can happen and wasn't a deal breaker

The room was basic and clean. The 2 single beds were put together to create a double or king size bed - no issue with that. The sheets were clean and so were the towels. We just needed a place to crash out for 2 nights.

There was an unpleasant smell coming from the bathroom sink and shower drain ( a very common plumbing problems in old buildings). There was 1 bed side table but it would be nice to have 2 on both sides.

Location 10/10: beside Roma Terminal stationStaf 10/10: staff help me to take my luggage to lift. Staff also very nice & helpfulCleanliness 10/10: very clean & modernFacilities 10/10: facilities perfect. Got kettle inside roomSecurity 10/10: very secure. U got 4 key. Safety 10/10: hotel just beside Roma Termini station. Very safe. Hotel at old building. So lift quite small & old. But room & hotel totalLy refurbish & modern.I will repeat again if i come Rome next time.

Dont have. Perfect 1000%

Lovely, very welcoming hotel. Staff are fantastic! Amazing information provided on places to visit and how to get there, all noted on the map to take with us. The rooms were warm, cosy and very clean.

Clean and quiet. Near to termini station

Room located in another building. Not cool if you are carrying big suitcases.

Perfect location, good price, staff really kind, it was so clean. We stay for 5 days with kid, everything was perfect!

Everything was amazing. Ms. Ruby at the reception desk was incredibly helpful and provided us with detailed information about local attractions and transportation. She was very knowledgeable and truly professional, offering outstanding hospitality throughout our stay.

No breakfast provided, I had an early train!Super close to Rome Termini Train Station. Very clean & secure room. Very reasonable price at $86.00 USD.

The shower was on the small size but served its purpose.

No breakfast provided, I had an early train!Super close to Rome Termini Train Station. Very clean & secure room. Very reasonable price at $86.00 USD.

The shower was on the small size but served its purpose.

Excellent location. The metro, shopping mall, supermarket, pharmacy, train station, cafés, and restaurants are all nearby. All major attractions are within walking distance. The train and bus coming from the airport stop at the station right in front of the hotel, which is very convenient.

The train station and supermarket are right across the street, every employee is very friendly, the reception area offers free water and drinks, importantly, there is an elevator.

Location is good, and clean... although there is no elevator, they sent one guy to help us. That's really good, i had happy experiences here.