Neu-Helgoland

It was a beautiful setting. The room was spotless, and very comfortable. The staff were very friendly and helpful. The food was delicious!

Exceptionally quiet, beautiful and peaceful location with very friendly staff.Parking is safe in a gated area for little money, to be sure. Many menu options to choose from. Buffet-style breakfast.Large size room.

Room is a bit plain, feels dated, carpet feels too basic for this nice of a place.

Beautiful location. Water one side (with lots of boating to watch and equipment to rent from paddleboards to houseboats to pedalos, up stream) and then forest to explore on the other side. Felt very friendly. Looked very child and fog friendly. Great food and drink available.

The room felt a little like a dormitory. Very echoey. Only had ceiling windows so no view of the water. Duvet’s were very heavy but I imagine a lot of people like that. Not me though! I get too hot!

nice location and uncomplicated staff; was able to moore my little boat by the side of the garden

access by public transportation difficult; need for car

A very relaxed and provincial feel, considering this hotel is only just beyond the Berlin city limits. Nice location on the Müggelspree Canal, so if weather permits (which it luckily did for us) I recommend you take your meals (traditional German dishes) on the terrace right next to the water.

The hotel reception was closed and the main entrance locked, even though we arrived within the advertised opening hours. The restaurant staff was kind enough to let us in and alert the concierge, which did eventually show up to check us in. Not a big deal, just a bit odd.

Lovely location. I can imagine how wonderful it must be in the summer. Staff were very friendly.

My room looked out over the car park at the back. I guess somebody's has to, but I was disappointed not to have the wonderful view of the water on the other side of the hotel.

Location for us was very good. Staff we did encounter were very helpful and friendly despite our difficulties with German.

Sparse in room facilities. No kettle, coffee, tea or toiletries Shower soap ran out.

Nice area, beautiful landscapes

Old and hot rooms without air conditioning, late breakfast, not flexible check-in, paid parking even in the middle of the forest. For this level price is too high

Excellent location near river in the forest. Large car parking lot. Popular place to visit. Very quiet, clean. Good food quality. Very nice personnel. River ferry stops right at property (when it runs). Nets on windows against insects.

None of negatives below significantly impacted our stay, but they do exist. Restaurant closes 21:00, nothing to do after that - a direct consequence of hotel being in remote and quiet place. Property closes and locks gates too, so no clear way to get in later (no intercom at the gate or even a clearly visible phone number to call security). You can use your room key, but they (and also key size) do suggest leaving keys in reception whenever you are away, so easy to get "stranded" after hours if you heed that advice. You can not really rely on any kind of public transport to reliably travel in or out on your schedule. Taxi or your car only.Rooms, beds, shower, TV are all functional but really pretty spartan. You kind of expect more after seeing great location photos. No AC. Breakfast food variety and quantity definitely can be improved - selection is not big and you kind of have worry that if you eat more (and quality IS great) then nothing is left for other guests. It is not a great cost vs guest comfort balance here. Receptionist is generally not at the desk nor there is a clear method (bell or phone) to call him in. You go to restaurant to ask for any assistance - and they do assist. No information about wifi passwords inside rooms if you forget to ask at reception as we did. Cellular signal coverage is not that great either, works ok in room and outside, not really inside restaurant.Communicating and finding info in English can be a challenging, but they do their best.

Nice, quiet place near the river, the forest around. Nice family suite with a view of the river. The breakfast was standard, nothing special.

A little bit of poor wifi.

Restaurant & view

Location

Breakfast was very basic and we were hoping for great German buffet breakfast!

Nice area, nice view....

Service / waiters below expectations

Location perfect if you like nature

Exceptional

Exceptional

Pleasant

Exceptional

Very good

Good