Schlosshotel Berlin

The staff was great, friendly and professional. The palace is charming and impressive. A great place to run out of the city noise

The bad and pillows were not so great

First-class service, beautiful interior, cozy spa, scenic district, and a delicious, varied breakfast

It is a beautiful a beautiful property in a beautiful, peaceful area of Berlin. The breakfast was very good, and I highly recommend including it with your booking. The rooms are spacious and beautifully done. Each room has a different look, feel, and color scheme. I had an unfortunate incident with a rude front desk staff person. I understand that things happen and people have off days, and what I like is that the matter was beautifully and graciously remedied by the hotel's general manager. The manager handled attentively and quickly it in a way that let me know that the behavior of the staff person was not reflective of the hotel's attitude toward guests. Overall, the staff was friendly, kind, informative, and very helpful. I will return, and I will bring my family.

The initials of the designer who is responsible for the look of the room interiors features prominently in the rooms. His initials are everywhere...even stitched on the towles, framed on the wallks, and etched in the glass of the shower door...it actually screams and feels a bit overdone.

It is a beautiful a beautiful property in a beautiful, peaceful area of Berlin. The breakfast was very good, and I highly recommend including it with your booking. The rooms are spacious and beautifully done. Each room has a different look, feel, and color scheme. I had an unfortunate incident with a rude front desk staff person. I understand that things happen and people have off days, and what I like is that the matter was beautifully and graciously remedied by the hotel's general manager. The manager handled attentively and quickly it in a way that let me know that the behavior of the staff person was not reflective of the hotel's attitude toward guests. Overall, the staff was friendly, kind, informative, and very helpful. I will return, and I will bring my family.

The initials of the designer who is responsible for the look of the room interiors features prominently in the rooms. His initials are everywhere...even stitched on the towles, framed on the wallks, and etched in the glass of the shower door...it actually screams and feels a bit overdone.

Beautiful space and very comfortable room

PriceLocation was fine but could’ve had better access to transport

Pool was great. But our room had no shampoo and it took 1 hour, two trips to reception, and three phone calls to get some.

Staff was not very helpful.

It was my mom's birthday, and everything was perfect, couldn't have been better. Our room was ready upon arrival; we shared two rooms; it was absolutely gorgeous, and we were more than happy. They brought champagne to our room right away, and we congratulated Mom. It was absolutely amazing. Then we sat at the bar; the cocktails were amazing, and we ordered room service. There was a wide selection for me, and everything was prepared and delivered very quickly. The food was fantastic, and they fulfilled all our wishes. The breakfast was simply magnificent; for the first time, I was able to make a Bloody Mary for breakfast; it was a surprise. I travel a lot and stay in 5+ hotels, but you rarely get such exceptional service, especially in Germany. We were then allowed to use the spa area until the evening; the pool is amazing. The hotel staff is very customer-oriented. We will definitely be back

Amazing vacation !!!!

Very poor

Loud party in the hotel until 2am!We were limited in our room with loud noise outside and unable to use the facility of the hotel.In the bathroom - the cheapest kind of toilet paper and soaps and the door can’t close all the way through.This hotel used to be magnificent but the standard really declined (also in breakfast) and we will not be coming back again!

Very nicely preserved aristocratic building. Nice location outside Berlin.

Some areas in the lobby (eg bar)were closed to the guests. Indoor pool area relatively cold and steam bath not working. Temperature of water could be higher. Fireplace not working. Piety because the area is really nice and cosy.

I stayed at this hotel and it truly exceeded my expectations. Throughout my visit I felt completely at home, thanks to the refined ambiance, carefully selected materials and thoughtful design.The staff is exceptional — professional, discreet, and genuinely eloquent, with manners that are rare to find today. The restaurant offers outstanding food: delicious, beautifully presented, and impeccably prepared.What truly sets this hotel apart is the subtle dash of art present in every corner. My stay was magical, and I definitely plan to return.

A gentle recommendation: expanding the selection of gluten-free and plant-based dishes in teh restaurant menu — including dessert options at the bar — would be a valuable addition to an already exceptional offering. I believe many guests would truly appreciate it.

We had am amazing stay at this wonderfullbuilding. Staff is so friendly, the waiter is definetely a character to remember and fit the scene. As well all our requests were met and receptionist helped with every question. Scenery is a wonderfull photosplt as well.

Aur Ventilation in the room is very noisy and makes a high tune which bothered one of us falling asleep.

Very beautiful decoration and tasty refine breakfast

Personnel does not entirely fit in

The property is gorgeous, with a lovely spa and dining space. A short walk away from the Grunewald.

The location, the design, the timely staff and a good breakfast. The rooms were a very good size and beautiful designed.

They were filming while we were there. We didn’t have access to all he rooms, which was a pity. We really wanted to have a drinkIn the champagne bar, but I was blocked off for filming.

Location. Spa.

There was a Halloween party, which made it impossible to visit either the restaurant or the bar — something that wasn’t mentioned when we booked.On the second night, yet another Halloween party took place. The noise was unbearable; even from our room on the second floor, the pounding music could still be heard. We were moments away from calling the police — it was truly intolerable.

Location. Spa.

There was a Halloween party, which made it impossible to visit either the restaurant or the bar — something that wasn’t mentioned when we booked.On the second night, yet another Halloween party took place. The noise was unbearable; even from our room on the second floor, the pounding music could still be heard. We were moments away from calling the police — it was truly intolerable.

Horrible

Hotel very old, no atenttion since first moment, we have to fin our own way to the room, parking outside on the street, rooms really dirty and very bad shape, AC not working and broken, the bed sheets didn’t fit on the bed, pillows empty we have to fold in 4 times to have some rest, bathroom leaking and really disgusting. For far the worst experience I had in my life with a hotel.

Breakfast was one of the best I have had when traveling, in a very elegant space. The staff are so helpful, helping with my distant German -- and of course they speak excellent English. The hotel has a fascinating history. When booking, I was doubtful about the location, as it seemed far from sights. However, public transportation works so well, whether trains from Grunewald station (a sweet little station a pleasant 20 min walk away), or via busses to nearby stations, including Grunewald. The hotel is in a delightful upscale leafy suburb and worth the travel time. The pool in the old cellar/air raid shelter is very nice, as is the sauna.

Dinner is pricy. The cheapest main course was 37 euro, so if you are on a budget, best to east before you return to Grunewald, as there aren't many inexpensive options once you return.

Quite nice location and beautiful garden, lobby/restaurant

The room was very hot with not functioning air conditioning and there waa no attebtions for certain details (broken fixtures in the bathroom, no toiletteries). Also there are not many places around to eat and the bar and restaurant at the hotel open later in the day.

Beautiful surroundings and interiors, so classic and awe inspiring, nice team as staff and relaxing with the rooms