AMANO HOME Apartments

Incredible location, despite being on a very busy intersection, the room was super quiet. Loved the modern design and friendly staff.

None!~ One of the nicest places I have ever stayed in Berlin.

Location

The low score is for the manner in which Amano dealt with their data breach at the end of November 2025, which preceded my stay in December.Amano waited to disclose the data breach to the public until 11th December 2025. By then, my stolen personal data had already been used for a phishing attack, which resulted in financial damages. In trying to sort out a solution with Amano on damages caused on their behalf, their final stance was: “you shouldn’t have clicked on the fraudulent link”. Really, Amano?! Is that how you treat customers when you mess things up so badly?! How about showing some responsibility by:- Safeguarding customer personal data so fraudulent can’t be sent in the first place- Warning customers the same day you discover your data breach (instead of waiting for a week!!) that they shouldn’t click on any fraudulent links- Answering customer questions for a change when they approach you about possibly fraudulent links- Showing some interest in customer-care by offering compensation like a free room-upgrade or hotel-stay for the price of suffered damagesNone of this happened and Amano should be ashamed that it leaves customers out in the cold like this.

Design, clean and location

No reception which sometimes make check in difficult

Every thing was excellent

On one of the days, the parking shutter button wasn’t working. I had to ask my wife to go through the main entrance into the garage and pull the lever to open the parking gate so I could get the car inside.

I had a generally pleasant stay at the property. The location was convenient and well-suited for the purpose of my visit. The place was clean and tidy, which I appreciated.

However, several things could have been improved. Firstly, some of the facilities listed in the description were not provided, such as an electric kettle. More importantly, communication with the host or management was very poor. There was no on-site staff, and I was messaged through the booking app asking me to email them directly for self-check-in details. I never received any follow-up email, which caused me a lot of stress on the day of arrival. I had to contact the booking platform for help, and even then, I didn’t receive any response before arriving. Eventually, I found a paper posted at the property with instructions, but it was confusing and could have been handled much more clearly.In addition, I had requested a car parking reservation as mentioned in the listing, but again — no response. This lack of communication was really frustrating and disappointing.Overall, the property was fine, but the experience was let down by missing amenities and unclear, unresponsive communication. With better coordination and clearer check-in instructions, this could have been a much more positive stay.

The hotel was booked with parking it was in advertisement but after arrival was found that no parking for everyone. No alternative was offered. Found the nearest car park 600 meters from the hotel. Parking on the street is extremely expensive - 4 Euro per hour. It was necessary spend time to walk to the car and back every morning and evening. The hotel is in a very noisy location and every tram was audible. The price does not correspond to the reality.

Super clean and nice

The WiFi cuts out all the time and is quite annoying to login to, the TV isn’t a smart TV and has controls that don’t allow you to cast apps like Netflix or anything.

Location, apartment condition, everything necessary for staying in Berlin.

Our flight had been delayed and we arrived about midnight. It was a little bit difficult to get into the apartment.

Modern interiors with most amenities. The kitchen was basic but usable. The sofa bed is quite small, so it's not usable for grown-ups, although it was fine for my two young kids. The main bed was of a good size. The apartment has lots of windows and a good flow of air. Good hot water and a shower. If you are a light sleeper, the tram and the road noise might be an issue. However, the apartment does a decent job with sound insulation. We had no issue with it.

Communication from the property was non-existent. We were to arrive around 9 pm from the airport with young boys. I emailed the property weeks in advance about the check-in process using the booking.com-provided email address and didn't get a direct answer. On the day I called from the airport, I spoke with two different people who could email me the instructions. The desk is not manned after hours, and we had to self-check in using their interactive stations. This process was relatively easy, but the lack of communication from the property is something they should work on.

Beautiful room, good location

NO respond on messages! Nobody came to fix the cooker (we booked apartment to have a kitchen)! Elevator didn’t work 1 day.

Everything was great—perfect location in the Mitte area, pet-friendly apartments which was a big plus. The room was spotless and cleaned daily.

Fantastic location right next to Rosa Luxemburg Platz underground as well as tram stops Nice modern apartment that served our needs well We arrived early so the hotel AMANO stored our luggage for us (they are a couple of blocks away) Has a washing machine on a lower floor

We booked a room for four but the sofa for the kids wasn’t made up, sheets were there, but only 1 pillow available. This was a bit annoying to figure out late at night

We felt very welcomed by the staff, especially by the man that helped with our check-in! He called a few calls and we were able to get to our room an hour earlier before the usual check-in time, which was awesome. Room was also very clean! I absolutely recommend this place!

Conveniently located to main train and bus station. Clean and neat. Had everything we needed

Good apartment and location. Low bed was difficult to get in and out of.

The location was perfect - very close to center, metro, grocery stores, restaurants, etc.We had a 2br and had the most gorgeous terrace. It was perfect for 2 adults and 2 children

A completely human-free kiosk system was very new to me. Every guidance was pretty good.

When I first arrived, I waited a long time at the front door. I wish this was different. Instead of calling the number there to get in, maybe there could be a system where I can scan the QR code on my phone. Because I use a number from another country, I can't make calls outside of the internet even if I'm at EU continent. This made it difficult for me. Apart from that, I couldn't find a place to put my luggage after checking out until I left the city. I had to search and struggle for this. These types of procedures could be detailed a little more in the room.

The location was very good. Very well connected in terms of public transports and even for walk. A lot of coffe shops and a spielplatz close by.

It is located close to a main road so you can hear the cars at night. The fact that there is usually no one at the reception so if you have a problem it’s very difficult to have a quick resolution.

Very spacious, view (was at 5th floor), modern

Location was good, but close to crossroads with noise by night. Was acceptable given the other advantages.

The hotel has an excellent location, right next to the metro and tram stop. The room was clean, well-furnished, and had everything needed for a comfortable stay. We stayed for just two days, but I believe it would also be convenient for a longer stay (7-10 days), as there's a kitchen for cooking and even a yoga mat provided.

The self-check-in process was not the most convenient. While checking in was easy, we were mistakenly charged a fine upon checkout.Since there's no reception, it was difficult to get in touch with someone. However, I want to highlight that the issue was resolved, and the administration was understanding and helpful.