Horseshoe Retreat

Carriage hills has gone down hill. It¿s out dated - the pool house was disgusting. You could tell no one was maintaining or cleaning it. Dirty tables, stained cushions, the pool was definitely not getting cleaned, broken outdoor furniture.

Bed are comfortable.

We were informed that the pool and sauna were closed the hours after we confirmed and paid! They knew about the closure before, and they never told us about before we booked!The heater was preset and did not allow adjustment, my wife and daughter were cold at night, and my daughter got sick the next day.The shower water output is set maximum water saving, not a good experience!

Proximity to activities scheduled. Comfortable unit. Access to laundry. Kitchen had all required utensils and appliances.

The outdoor fire pit was out of service. The jacuzzi tub was filthy, jets full of scum. It cannot be advertised as a unit with a jacuzzi, as it is not usable. Needs a deep clean!! We have travelled far and wide and have never come across this.

The location was close to Vetta spa (3min drive) which was the purpose of the trip. We were surprised by how well maintained spacious and inviting the room was. Very comfortable and had a little kitchenette area. The unit has a cute balcony with chairs. Would book here again.

Clean

Poorly organized. No instructions on how to find the condo or get the code for the key. Had to repeatedly call to finally get answers. Amenities were falsely advertised. Everything was closed - pool, hot tub, sauna, gym before it was supposed to be. Paid a lot of money for those amenities for nothing.

Nice peaceful location

No garbage bags in cans, long hair and soap residuals in shower. Only 10 people allowed to use large pool for 1 hour at a time

The Facilities were great, the Cleanliness was great, the staff were easy to deal with. Self Checkin/checkout was a very easy

The Cleaning fee was high and for the short length of our stay, if we had been staying a week or so it would have made sense but for one night it was almost equal to the room rate.

We liked privacy

there is no lifeguard at the pool and only 10 ppl is allowed inside the pool. pool had to be booked in person. we came to book at 11 am but it was booked for the day and there were no available spots. we were send to carriage ridge resort pool. we booked this resort to enjoy outdoor pool during winter. we where a bit disappointed

Pretty good.

The pool hours. We could have used the pool in the mornings. We were already doing other things in town by the afternoon.

Bad

Poor map

Key card didn’t work at pool

The room was great and very clean.

Everything was perfect.

Has lots toDo, very clean and beautiful

Good location.

Exceptional

Good

Exceptional

Superb