High Falls Bay Cottages, Camping & Waterpark

Water park

Very dirty

Location and value

Beds , hot water maintenance

Very poor customer service or...

Mouse poo I my dishes, water pipes frozen no one got back to me, so I had to leave 2 nights early. They are not responding or returning my deposit. You should not allow this property on your sight.

Very poor customer service or respect

Mouse poo I my dishes, water pipes frozen no one got back to me, so I had to leave 2 nights early. They are not responding or returning my deposit. You should not allow this property on your sight.

Location and value

Beds , hot water maintenance

Love the river, all the water toys the offer. Never felt crowded. I want to come back and this time to go tent camping ⛺️

The location is close to downtown, stores/gas station etc right off the highway. The sounds of the waterfall and the sandy beach was really nice. The outlook grill is a little cantine on the premise run by Johnny who makes delicious burgers from scratch, fries were tasty and he had gf gravy for poutine! He was friendly and polite and wore gloves when handling the meat - a huge plus to see cleanliness after seeing the condition of our room when we checked in. The patio with small table outside and newly changed out bbq with propane was a great spot to sit and enjoy the weather, outdoor lunches and dinners. Great job on updating those !

We checked and went to our room - the room appeared ready, until we looked into the microwave drawers and pulled the comforter back. Utensils were in the drawer dirty same with some of the dishes, the microwave was greasy with prior use, floors were unswept in the bathroom and the bedding was dirty, they had stained and crumbs like tortillas/tostitoes clearly slept in and unchanged (and yes some fuzzies from the one extra blanket). We went back to front desk they said they must have made a mistake and would remake the room so we gave them an hour went into town and the checked out the campground. We came back and once again went back into the room. It smelled cleaner, microwave was attended too and beds were ‘made’. When I pulled back the comforter again it was the EXACT SAME sheets with same stains from before. They never changed the sheets. When I reapproached Amy she was irritated told me her daughter was the cleaner and said well I’m heading home so you can go to the office and deal with Erin. Erin assured me she watched her make the beds but then I informed her they were the same stained sheets and had not been changed. She said ‘I’m not sure what you want me to do, I watched her make the beds” I said - provide clean sheets for a 630$ stay for three nights the least you could is provide clean bedding. She then handed me the sheets and I changed my own beddings. The mattresses were like box springs. But apparently they changed them in the huts, and chalets and motel rooms are next. So maybe they will update them soon.Made for a rough start to our stay. Other renters of the motel rooms had similar experiences, a guest left before they reservation ended, another said she slept on their sleeping bags and washed their own floors because they had ants etc. Thankfully we had no bugs. I cleaned the pool using the net a few times before dipping in, with such hot days it was refreshing to go in a cold pool. Definitely not outdoor heated pool.

What the resort lacked was a cleaner room and more comfortable bed, but the amenities and everything that was included made up for it. The staff was super friendly and extremely helpful!!! We are going back for sure!

There was not much to like. Staff were friendly. Room was clean. Falls were beautiful.

The place was very run down. Beds were very uncomfortable. They had a bunch of teenagers in just before we got there that trashed the place. There was a storm that put the power out overnight and into next day. Staff didn't think to check on us and offer some form of light.

Problem with our cottage rental so they upgraded us with a better facilities was absolutly at our disposal. Excellent service

It was such a new area. There were no stairs to the beach, pretty steep hill to climb up

I liked the beach and the falls.

I felt that the cost of the water activities should be explained better.

Cabin was nice.

The place is run down, too far to walk to beach, treacherous path, construction vehicles, you have to slide down a hill to get to beach not easily accessible.

The falls, location and the basketball rim

Pool was freezing, not heated

Friendly staff and great location

A very dated double unit which could be upgraded to today’s standard

NOTHING!!! IT WAS ABSOLUTELY HORRIBLE AND SO DIRTY!!!

THIS WAS THE WORST PLACE EVER. DISGUSTINGLY DIRTY, SMELLED HORRIBLE AND MICE RAN AROUND. WE BOOKED THIS 5 BEDROOM CHALET LAST FALL. WE KNEW WE WERE COMING TO BRACEBRIDGE FOR A FAMILY WEDDING, AND WE WANTED A PLACE THAT COULD ACCOMMODATE 2 FAMILIES. WE KNEW FROM THE PHOTOS THAT IT WASN'T GOING TO BE A 5 * RESORT, BUT WE NEVER EXPECTED THIS! THE PHOTOS WERE OBVIOUSLY TAKEN SEVERAL YEARS AGO AND THE CHALET LOOKS NOTHING LIKE IT NOW. IT WAS ABSOLUTELY FILTHY. WHEN I WENT ON THE FRIDAY NIGHT TO TALK TO THEM, THEY CAME TO SET MICE TRAPS AND CLEAN THE KITCHEN (WITH LYSOL WIPES!). WE TRIED TO FIND ANOTHER PLACE TO STAY, BUT ON A FRIDAY IN JULY THAT IS IMPOSSIBLE AND WE HAD A WEDDING THE NEXT DAY, IF THIS WASN'T THE CASE WE WOULD HAVE LEFT ON THE FRIDAY NIGHT. THERE WERE EXCUSES OF NEW CLEANING STAFF AND A MANAGER WHO HAD BEEN FIRED, I DON'T CARE ABOUT ANY OF THAT WHEN I AM PAYING OVER $1500 TO STAY SOMEWHERE, I EXPECT IT TO BE CLEAN. THE FURNITURE IS ALL SOMEONE ELSES JUNK AND NEEDS TO GO TO THE DUMP. WE COULDN'T USE THE TOASTER FOR MICE POOP AND PEE, THEY COULD NOT EVEN GIVE A CLEAN SPONGE FOR DISHES, WE USED PAPER TOWELS TO CLEAN UP AFTER OURSELVES. THERE WERE DRIED OUT CONTACTS ON DRESSERS, STAINS ON EVERY CARPET, MICE POOP ALL OVER, COB WEBS EVERYWHERE, AC DID NOT WORK AT FIRST THEN WITH SOME WRENCHES WE GOT IT WORKING, THE PORTABLE FAN WAS BROKEN AND 24 HOURS LATER THEN BROUGHT AN FILTHY ONE TO REPLACE IT, THEY COULDN'T EVEN CLEAN IT BEFORE BRING IT TO US, OLD BROKEN FURNITURE ON THE DECK, THE BBQ IS SO RUSTED, I WOULD NEVER COOK FOOD ON IT AND THE WINDOWS BARELY OPENED AND SOME HAD NO SCREENS IN THEM, SO IT WAS IMPOSSIBLE TO AIR THE PLACE OUT. WE HAD TO PLUG IN AN AIR FRESHENER AND LIGHT CANDLES TO ATTEMPT TO DISGUISE THE SMELL. THIS PLACE SHOULD NOT BE RENTED OUT TO ANYONE.

NOTHING!!! IT WAS ABSOLUTELY HORRIBLE AND SO DIRTY!!!

THIS WAS THE WORST PLACE EVER. DISGUSTINGLY DIRTY, SMELLED HORRIBLE AND MICE RAN AROUND. WE BOOKED THIS 5 BEDROOM CHALET LAST FALL. WE KNEW WE WERE COMING TO BRACEBRIDGE FOR A FAMILY WEDDING, AND WE WANTED A PLACE THAT COULD ACCOMMODATE 2 FAMILIES. WE KNEW FROM THE PHOTOS THAT IT WASN'T GOING TO BE A 5 * RESORT, BUT WE NEVER EXPECTED THIS! THE PHOTOS WERE OBVIOUSLY TAKEN SEVERAL YEARS AGO AND THE CHALET LOOKS NOTHING LIKE IT NOW. IT WAS ABSOLUTELY FILTHY. WHEN I WENT ON THE FRIDAY NIGHT TO TALK TO THEM, THEY CAME TO SET MICE TRAPS AND CLEAN THE KITCHEN (WITH LYSOL WIPES!). WE TRIED TO FIND ANOTHER PLACE TO STAY, BUT ON A FRIDAY IN JULY THAT IS IMPOSSIBLE AND WE HAD A WEDDING THE NEXT DAY, IF THIS WASN'T THE CASE WE WOULD HAVE LEFT ON THE FRIDAY NIGHT. THERE WERE EXCUSES OF NEW CLEANING STAFF AND A MANAGER WHO HAD BEEN FIRED, I DON'T CARE ABOUT ANY OF THAT WHEN I AM PAYING OVER $1500 TO STAY SOMEWHERE, I EXPECT IT TO BE CLEAN. THE FURNITURE IS ALL SOMEONE ELSES JUNK AND NEEDS TO GO TO THE DUMP. WE COULDN'T USE THE TOASTER FOR MICE POOP AND PEE, THEY COULD NOT EVEN GIVE A CLEAN SPONGE FOR DISHES, WE USED PAPER TOWELS TO CLEAN UP AFTER OURSELVES. THERE WERE DRIED OUT CONTACTS ON DRESSERS, STAINS ON EVERY CARPET, MICE POOP ALL OVER, COB WEBS EVERYWHERE, AC DID NOT WORK AT FIRST THEN WITH SOME WRENCHES WE GOT IT WORKING, THE PORTABLE FAN WAS BROKEN AND 24 HOURS LATER THEN BROUGHT AN FILTHY ONE TO REPLACE IT, THEY COULDN'T EVEN CLEAN IT BEFORE BRING IT TO US, OLD BROKEN FURNITURE ON THE DECK, THE BBQ IS SO RUSTED, I WOULD NEVER COOK FOOD ON IT AND THE WINDOWS BARELY OPENED AND SOME HAD NO SCREENS IN THEM, SO IT WAS IMPOSSIBLE TO AIR THE PLACE OUT. WE HAD TO PLUG IN AN AIR FRESHENER AND LIGHT CANDLES TO ATTEMPT TO DISGUISE THE SMELL. THIS PLACE SHOULD NOT BE RENTED OUT TO ANYONE.

Staff was friendly, accommodations were very comfortable , rooms clean. Very one abided by the rules. Quiet Time is 10 pm and everyone was in by then. We enjoyed our stay very much. I liked the fact that there was a pool,as I am disabled and was unable to make it to the beach..more important my grandkids loved it and want to go back.

That I could not turn off my outside light.

this is the 2nd time we have been here. Loved that the pool was up and running as we spent part of our afternoon there. Love the trails through the woods. It is just a nature lovers dream to stay there.

beds could be a little more comfortable; BBQ had a knob missing

The location and the cleanliness . Compared with last year there was a significant improvement in almost everything

The weather was not the best for us , but overall it was very good

I loved the location and the staff was great very friendly

When I booked it said cottage not a room