About
Surrounded by the beautiful natural environment of Tunnel Mountain, and a short distance from Banff town centre, this family-friendly resort features all the comforts of home in an unforgettable location. The Douglas Fir Resort and Chalets provides guests of all ages with a variety of activities. With 2 indoor waterslides, a children's pool and an indoor play area, as well as saunas and a state-of-the-art fitness centre, there is something for everyone. Guests the Douglas Fir Resort can also enjoy free and unlimited use of Banff's shuttle bus system. Only moments from the Douglas Fir are a number of leisure activities. Enjoy top-rated ski trails, scenic hikes and more. The town centre, filled with quaint shops, galleries and restaurants is also nearby.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Studio
420 sqft • 1 Double and 1 Sofabed
Room Details and Photos
Loft
657 sqft • 2 Double and 1 Sofabed
Room Details and Photos
One Bedroom Loft Condo
722 sqft • 3 Double
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The water park and hot tub. Views amazing.
- I liked that our unit had a separate entrance close to parking.
- Easy to get in and out of town. Lots of wildlife near by.
Cons -
- Beds were terribly uncomfortable. There is a huge lovely hot tub (and water park) that is unavailable to guests in the morning. Like whaaa? You are in the mountains in the winter and you get up to enjoy but it¿s closed until 230pm. Super disappointing
- I felt the price was a bit high but overall a good stay.
- Lady that checked us in had a hard time communicating in English. And she didnt know the layout of hotel very well. This hotel is on many levels and was hard to find pool. Pool attendant was creepy. Not very pleasant.
Top Quotes:
"The pool is great with two water slides."
Business Traveler (21)
Solo Traveler (21)
Traveling as Couple (211)
Family with Young Children (498)
Family with Teens (2)
Senior Traveler (3)
Group Traveler (119)
Total (1360)
Verified Hotel Guest
•Posted on: 1-9-2024
The water park and hot tub. Views amazing.
Beds were terribly uncomfortable. There is a huge lovely hot tub (and water park) that is unavailable to guests in the morning. Like whaaa? You are in the mountains in the winter and you get up to enjoy but it¿s closed until 230pm. Super disappointing
Kristy
•Posted on: 3-11-2022
I liked that our unit had a separate entrance close to parking.
I felt the price was a bit high but overall a good stay.
Verified Hotel Guest
•Posted on: 6-5-2019
Easy to get in and out of town. Lots of wildlife near by.
Lady that checked us in had a hard time communicating in English. And she didnt know the layout of hotel very well. This hotel is on many levels and was hard to find pool. Pool attendant was creepy. Not very pleasant.
Jaclyn
•Posted on: 8-10-2018
We loved having a kitchen. The water slide was enjoyed by both our 7 year old and our 13 year old.
The pull out couch had a very uncomfortable spring and mattress.
Top Amenities:
Guest Policies
Check-in:
After 04:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Please note the waterpark, and Playzone are open. Please note the small amenity pool is closed permanently. Hot tub/jacuzzi is closed from 2026-04-17 until 2026-04-16 A damage deposit of CAD 100.0 is required at checkin. This will be collected by credit card. You should be reimbursed on checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Douglas Fir Resort & Chalets
525 Tunnel Mountain Road, Banff, AB