4-Star Hotel

Civic Hotel, Autograph Collection by Marriott

13475 Central Avenue, Surrey, BC - Canada
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Civic Hotel, Autograph Collection by Marriott
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$292

4-Star Hotel

Civic Hotel, Autograph Collection by Marriott

13475 Central Avenue, Surrey, BC - Canada
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Top Amenities:

Free Internet AccessHealth ServicesSwimming PoolRestaurantFitness CenterPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesHot tub/Whirlpool
Show All Amenities

Guest Rating

8.5

Very Good

Based on 461 reviews

Location Of Hotel

8.5

Hotel Cleanliness

9.1

Hotel Staff

9.2

Overall Quality

8.5

Show 20 Verified Reviews

About

Featuring a seasonal outdoor swimming pool, this property is located in Surrey, on site with Kwantlen Polytechnic University. A hot tub and fitness center are also provided. Valet and concierge services are available. Surrey Central Skytrain station is 2 minutes' walk away. Every room includes a flat-screen TV. All rooms include a private bathroom. For your comfort, you will find bathrobes, free toiletries and a hairdryer. The on-site Dominion Bar + Kitchen restaurant serves breakfast, lunch and dinner. Guests can also grab a coffee at the on-site coffee shop. Vancouver International Airport is 15 mi away. Surrey City Hall is 1148 feet away, Simon Fraser University Surrey Campus is 1312 feet away and Surrey Memorial Hospital is 1.2 mi away.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are allowed. Charges may apply.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Civic Hotel, Autograph Collection of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of CAD 500 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. A CAD 50 fee per stay applies for guests traveling with pets. There is a 50 kg maximum per room for pets.

Features & Amenities

Highlighted Amenities:

Free Internet Access
Health Services
Swimming Pool
Restaurant
Fitness Center
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Hot tub/Whirlpool

Amenities & Services:

Accessibility meeting spaces available
Accessible bathtub available
Accessible entrance to swimming pool
Accessible parking
Accessible registration desk available
Accessible rooms through interior corridor available
Accessible rooms with 32-inch wide door opening available
Accessible route to business center
Accessible route to fitness center
Accessible route to guest rooms
Accessible route to the registration desk available
Accessible shower available
Accessible toilet
Accessible vanities available
Closed-caption TV
Daily disinfection
Facilities for disabled guests available
Fitness center
Flashing door knocker available
Free Wi-Fi
Hot tub/Whirlpool
Hygiene certification
Lowered deadbolt on doors available
Lowered electrical outlets available
Lowered night guard on doors available
Lowered view port in doors available
Mobility accessibility available
Non-slip grab bar available
Non-smoking property
On-site accessible restaurants/lounges
Outdoor pool
Pets allowed (charges may apply)
Restaurant(s)
Visual alarms
Wheelchair accessible

Guest Rating

8.5

Very Good

Based on 461 reviews

Location Of Hotel

8.5

Hotel Cleanliness

9.1

Hotel Staff

9.2

Overall Quality

8.5

Pros +

  • It was clean, the staff was great, the room was beautiful, the place was quiet.
  • Access to near by locations
  • rooms are clean and everything is well organized.

Cons -

  • The cost of the room was quite a bit of money.
  • The bath tub is slippery and I fell down while taking shower. must place anti slip mats in bathtub.
  • ¿they were not able to accommodate my late check in request despite having vacancy the day of checking out. Some staff had excellent customer service but some did not. Not enough bellhop carts. Also 4 star hotel should have a business center

Business Traveler (95)

Solo Traveler (124)

Traveling as Couple (311)

Family with Young Children (151)

Family with Teens (3)

Senior Traveler (2)

Group Traveler (75)

10
It was clean, the staff was great, the room was beautiful, the place was quiet.
The cost of the room was quite a bit of money.
10
Access to near by locations
9
rooms are clean and everything is well organized.
The bath tub is slippery and I fell down while taking shower. must place anti slip mats in bathtub.
8
Definitely location. I liked that I received an email a day prior to checking in to anticipate my needs however¿..
¿they were not able to accommodate my late check in request despite having vacancy the day of checking out. Some staff had excellent customer service but some did not. Not enough bellhop carts. Also 4 star hotel should have a business center

Room Options

1/8
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King Room

345 sqft • 1 King

Accessible bath/showerAccessible by liftAdapterAir conditioning

Room Details and Photos

1/8
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Queen Room with Two Queen Beds

361 sqft • 2 Queen

Accessible by liftAdapterAir conditioningBath or Shower

Room Details and Photos

1/4
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Double Room - Disability Access

334 sqft • 1 Double

Accessible bath/showerAccessible by liftAccessible roomAccessible toilet

Room Details and Photos

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Deluxe, Studio, 1 King, Sofa bed

sqft • 1 King and 1 Sofabed

Room Details and Photos

Location

Civic Hotel, Autograph Collection by Marriott

13475 Central Avenue, Surrey, BC