La Quinta Inn & Suites by Wyndham Tyler South

The overall quality and layout of the place

No hot tub

Location perfect, checking in was amazing Diago was very sweet..check in was smooth and professional. Hotel very clean and nice, room was very clean, comfortable and nice!

The night auditor Kevin was horrible, we had a family emergency we couldn't stay until 12 checkout that we asked Diego which wasn't a problem at all. We packed our things in a rush, and proceed to check out..told the front desk clerk we had to check out do to family emergency no reaction jKevin asked for our room keys please I gave him the room keys and I asked Kevin for a reciept not thinking, he responded I cant until I run night audit its already after 12am im like okay can you send it to my email..he (kevin) looks up my information and let's me know I booked 3rd party and they used there own email im like okay may i have some paper and pin so I can write down my email so when you run night audit I cam receive a copy. We leave after. After we get home I noticed we left items I called around 230 Kevin answers I tell him the items we have left he (kevin) tells me when the housekeepers clean the room they will bring the items to the front and I asked him could he go to the room and collect the items Kevin tells me he's the only one there he cant leave the front desk. I tell him im sure yall have a sign to place at the front desk while you go collect my items kevin pause for a few seconds with discomfort in his voice and say ill go in a few hours so I say when will that be? Kevin says in a few hours!!!! So I asked him when I call back at 330 will my items be up front kevin says okay and hangs up in my face

Facility was clean and tidy, Tef from Registration was wonderful and always a pleasure to talk to, very polite, respectful and over all knowledgeable.

N/A

Just had coffee

More fresh fruit