Hilton Garden Inn North Dallas Central Expy

It was in a great location.

Yes many things first there was an eyelash on the mattress as well as a used bottle of eyedrops which is nasty. We specifically asked for the housekeeping department to clean our room every day which they did not once do they offered one time my surgery

location was excellent, and the price was very reasonable for the type of star rating and the amenities.

Sometimes the room service would not change towels or make up the room, even though we knew it was every other day.

Unfortunately their reservation system was down so we never checked in. When I arrived the lobby was full of people with a long line for the front desk. It turns out the reservation system was down and no one could check in.

A guest suggested they use a master key to allow people into their rooms. They were told no. I was told they would cancel my reservation but they never did so now I¿m having to dispute the charge on my credit card.

We enjoy staying at Hilton Garden Inns when possible.

The pool was closed but was not disclosed. The toilet was not flushing. When we called the desk they said they didn't have anyone on duty that could work on it. Really?!!! We were offered another room where the TV did not work. We declined.

It was easy to access from the highway.

The breakfast was not complimentary as with most Hilton's. The toilet seat was loose but not unusable.

Location and clean bathroom.

Not very sound proof. We could hear the person above us walking around and some girls partying late that night across the hall.

Garage parking since it was stormy. Pool, hot tub, staff went out of their way to make up for not having the handicap room which had been reserved. Hotel bistro, bar. Room darkening shades.

The cleaning supplies used in the main areas were suffocating.

There were two events booked there during my stay and I wanted to stay there to be closer to the events and rest. That didn't happen, because the staff DID NOT PREPARE OR SETUP either event. I had to work the entire time and the staff was RUDE and tacky.

I loved the look and the feel of a King suite. Loved the design. Easy to get to the hotel.

I wished they had better beds. The bed was so hard that it messed up my back so I had to sleep on the bed bench the whole weekend. Also the bathroom door was broken so I couldn't close it when I was in the restroom or taking a shower.

I like how it is new! The staff was nice and friendly and the location is great!

Very nice indoor pool, friendly staff and clean, nice room for a good price

It¿s a new hotel so there were some kinks: low water pressure, automatic curtains didn¿t work, one USB plug didn¿t work and mini fridge was frozen over. All small things that didn¿t effect our stay all that much.

I've had small issues since hotel has opened it's doors and all have been easily resolved prior to an unprofessional staff member who made my last few stays quite unpleasant and called to let me know New Years eve she personally cancelled my reservation.

Clean and quiet!

No. I was very pleased.

The location.

Very thin walls. You could hear everything above and around.

Location and price.

Clean and fresh. Well lit parking garage.

Friendly staff and cleanliness!

clean

nothing major

It was a little difficult to find.

Breakfast, would it let us check inbefore 3. That creatated a big problem ours!!!