Palace Inn and Suites Baytown

there were roaches in my hotel room , holes in the walls and the staff was very unprofessional, it was 10:58 and I was getting dressed to leave out at 11 and the lady that works in the front came in my room to tell me it?s time to check out

The price.

The room had a very musty smell. They had some type of material stuffed in fire sprinkler on the ceiling. So I don’t think the fire sprinkler works. Also couldn’t get the door card reader to work properly. I will never stay in palace inn.

The location of hotel and cleanliness of room.

My reservation was not found at check-in. The clerk called for check out; was rude when I asked for a late check out. Wanted to charge me$150 for a few hours. I have stayed numerous times, not anymore. FYI: Best Customer is a Repeat Customer.

Fair price

Lots of noise and late night people roaming the buildings Felt un-safe

It was cozy

They told me 1 thing over the phone before I made my reservation, then when I got there it was sumthin totally different, n when we 1st got n the room the sheets were really funky, n I reserved a smoking room and I got a non smoking room....

The owners are exceptionally nice and rooms are very clean.

Cleanliness

Parking lot needed cleaning

Great place to stay

Location is great staff is friendly everything in the room worked and was very clean

Not comfortable clean or convenient

The sheets were stained or dirty. The air conditioner leaked water

Shower pressure is amazing

Need better linen. Towels and wash clothes are stained with who knows what and the bedding had burn holes. Counters weren’t cleaned properly from previous customers

Close and convenient

1st room had roaches ants going in and out underneath the door 2nd room had a pan of water inter the air conditioning window unit full of gnats and roaches

The only thing I liked about it was the area

Well I was given 213 which the toilet wasn't working properly, so I called to the front desk and he gave me another room which was I think 110 or 108 which had burn spots on the bedding, the toilet BARELY flushed, people made so much noise until 4am and I didn't call back to the office to get moved because we were already tired and just wanted to rest but didn't expect to go through what we went through for $66 and wasn't too comfortable then barely got 4 or maybe 5 hours of sleep. I feel as though I should get reimbursed or room credit for a better room worth paying full price for

They refused let me stay..Like my money back Keith Blair

Wouldn't let me stay

Location.

Staff. They are rude. They are not personable at all. They have very short tempers and quick to snap. They will gladly take your money. And not have your room. And then no refunds. They were great. Now their new staff is AWFUL. And pretty sure she is a child herself. ? I booked a room online DAYS in ADVANCE... i even called and asked for a KING SMOKING. They said they confirmed it. BUT They didn't have a king room when I arrived. Not even a non smoking king room. They refuse to refund me.... The front desk lady threw my ID at me when I asked for it back.I was speaking to her boss on the phone. So guess what I did. Yup. I tossed the phone right back at her. Am I wrong? Sure. But she is even worse, in my opinion. She's the face of the company. The facilities have gone down a lot. Their rugs are shredded in almost every room. The top bed cover is almost ALWAYS dirty. They don't wash every time. They just put it back on. They have burn marks on their beds and sheets. Don't care to replace. They have dirty floors. The cleaning ladies clearly don't mop. They don't clean the walls. They always have gross stuff on them.There are always sketchy looking people hanging around outside. Sitting on the stairs blocking your way to your room. Sitting out in the parking lot just watching. It's creepy. This was a BLESSING that they didn't let me stay. However, I want my money back. Since I DIDN'T get the room, I BOOKED days in advance. AND called to.confirm it. Absolutely ridiculous.

Cleanliness

Expensive pet fee, lack of comfort

Clean towels excellent wifi

Location front desk

Things were broken there , couldn’t watch Tv , I felt uncomfortable staying there ,and customer service was so rude and almost didn’t give me a room

They way I was treated and how I couldn’t enjoy my stay there

nice quite had a big area shaded outside for barbecuing , had a privacy fence to kinda hide the freeway

the toilet was to low to the ground only thing I didn’t like

The location was okay.

DISGUSTING. Absolutely unacceptable. Filthy. Stains on everything. Foil pans under the AC collecting water. Burns and holes in fabrics. Bathroom was disgusting.