3.5-Star Hotel

Hilton Knoxville

501 West Church Avenue, Knoxville, TN - United States
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Hilton Knoxville
1/43
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$185
per night

3.5-Star Hotel

Hilton Knoxville

501 West Church Avenue, Knoxville, TN - United States
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Top Amenities:

Free Internet AccessHealth ServicesSwimming PoolKitchen/KitchenetteRestaurantFitness CenterPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesFamily FriendlyKid Friendly
Show All Amenities

Guest Rating

7.9

Good

Based on 942 reviews

Location Of Hotel

9

Hotel Cleanliness

8.5

Hotel Staff

8.8

Overall Quality

7.9

Show 72 Verified Reviews

About

Connected via sky bridge to the Knoxville Convention Center and located in the heart of the city center, this hotel provides modern amenities along with first-class facilities and services. Only a short distance from the Hilton Knoxville is the University of Tennessee campus, which is less than a km away. Guestrooms are furnished with a flat-screen TV, work desk and seating area. Complimentary toiletries are provided. Knoxville Hilton guests will find a fitness center, complete with an outdoor pool and sundeck onsite. The hotel also features an onsite restaurant and a lounge. An outdoor bar and patio with a fire pit are also available. The Knoxville Zoo is 6 mi from the property. Dollywood is 35 mi drive away.

Guest Policies

Check-in:

After 16:00

Check-out:

Before 11:00

Pets:

Pets are allowed. Charges may apply.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Features & Amenities

Highlighted Amenities:

Free Internet Access
Health Services
Swimming Pool
Kitchen/Kitchenette
Restaurant
Fitness Center
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Family Friendly
Kid Friendly

Amenities & Services:

Daily disinfection
Facilities for disabled guests available
Family rooms
Fitness center
Free Wi-Fi
Hygiene certification
Indoor pool
Kid-friendly dining
Kitchen
Non-smoking property
Outdoor pool
Pets allowed (charges may apply)
Restaurant(s)
Wheelchair accessible

Guest Rating

7.9

Good

Based on 942 reviews

Location Of Hotel

9

Hotel Cleanliness

8.5

Hotel Staff

8.8

Overall Quality

7.9

Pros +

  • Worst service ever booked a room online I showed up he looked at my ID then told me nothing was available talk about discrimination!
  • Valet was great
  • High floors above city...

Cons -

  • Lies lies lies that?s what the staff here do They lied and said I was a no show when in fact I showed up to less then 20 minutes before booking was maybe 8:30-9pm And it?s been hell trying to get my money back before staff is lying I am very upset
  • Was just a very average hotel. Couldn?t figure out breakfast and desk staff weren?t the most friendly
  • Paid alot of money for a parlor room and was disappointed on the size of the room compared to the pictures. Hotel is showing age. Large cracks/openings near the bottom of door is a security issue.

Top Quotes:

"Comfortable beds."

"Pleasant staff, clean and quiet."

"Loved the martini bar and Starbuck's that were located in the lobby."

Business Traveler (102)

Solo Traveler (147)

Traveling as Couple (516)

Family with Young Children (280)

Family with Teens (24)

Senior Traveler (14)

Group Traveler (82)

1
4/10/2025
Worst service ever booked a room online I showed up he looked at my ID then told me nothing was available talk about discrimination!
Lies lies lies that?s what the staff here do They lied and said I was a no show when in fact I showed up to less then 20 minutes before booking was maybe 8:30-9pm And it?s been hell trying to get my money back before staff is lying I am very upset
5
3/4/2025
Valet was great
Was just a very average hotel. Couldn?t figure out breakfast and desk staff weren?t the most friendly
6
2/23/2025
High floors above city...
Paid alot of money for a parlor room and was disappointed on the size of the room compared to the pictures. Hotel is showing age. Large cracks/openings near the bottom of door is a security issue.
3
2/12/2025
Staff was friendly as well as location
The AC was not working, we had to change room after midnight, the hallway smells of urine, had to pay 100. for pet fee not explained in booking.

Room Options

2 KING SUPERIOR CITY VIEW

sqft • 2 King

City viewCoffee/tea machineDeskFree Wifi

Room Details and Photos

2 Queen Beds Superior - City View

sqft • 2 Queen

City view

Room Details and Photos

1 King Bed Superior With City View

sqft • 1 King

City view

Room Details and Photos

1/6

Parlor with Sofabed

251 sqft • 1 King and 1 Sofabed

Air conditioningAlarm clockBath or ShowerBathrobe(s)

Room Details and Photos

1/2

Luxury Parlor with Sofabed

377 sqft • 1 Sofabed

Air conditioningAlarm clockBathrobe(s)Blackout curtains

Room Details and Photos

Location

Hilton Knoxville

501 West Church Avenue, Knoxville, TN