Home2 Suites by Hilton Alcoa Knoxville Airport

convenience and shuttle to airport

Did not get room I paid for. Room was dirty. Had mice droppings in pull out sofa. Hair in shower and soap dish as well as kitchen counter. Staff sat outside in guest smoking area legs propped up talking about each guest who walked in. Extremely unproffesi

Cleanliness

Signage coming into motel was difficult to see

All the kitchen amenities. Very clean. Perfect room

We had to check out early to catch our flight, so we did not get to try the breakfast, but the room was very clean and very comfortable. I would stay here again if I needed a room in Knoxville, TN.

Location was perfect especially with the complimentary airport shuttle

Big comfortable rooms

Breakfast was great! Really liked having a step-in shower & kitchen.

Well...biscuits and gravy would be good at breakfast.

Didnt eat breakfast. I loved the room and the shuttle to the airport.

M and M cookies. Peanut butter would have been awesome.

It was clean nice location

Pillows were uncomfortable but bed was comfy

Good location.

Dogs left in the room to bark all day long! ( not to mention at night)I was told this was something they were working on??? We were there from Monday through Friday they are correct it is just like home; I have no one to straighten rooms, bring clean towels, more soap or toilet paper at home either.

Location. Customer service and cleanliness

The hotel was clean and it is a new building. The staff was friendly but seemed inexperienced with how to run the hotel smoothly. The room was very nice and accommodating for my family.

The hotel seemed to be short staffed and the employees they did have seemed inexperienced. I wanted to have a quick breakfast before getting back on the road. We were not able to find much to eat even though we come down for breakfast at 8 AM. Breakfast isn’t over until 10. They ran out of waffle mix. There was hardly anything else to choose from except for cereal. Most of the guests were complaining out loud and when I went to the breakfast bar, the other guests were telling me about how everything had run out and they don’t know when it’s going to be replaced. The staff that were running the breakfast bar were young adults, and they had large attitudes. They seemed bothered by having to restock food.

Very nice, great location. Fire pits were nice.

Mattress was uncomfortable. There was a lot of noise at night which was more likely due to other customers.

Didnt eat breakfast. I loved the room and the shuttle to the airport.

M and M cookies. Peanut butter would have been awesome.

It’s convenient to the airport, clean, with friendly staff.

1- Beds and pillows were not comfortable. I know that it’s a value brand for Hilton, however, it definitely doesn’t measure up to the same comfort. I didn’t sleep well at all. 2- the doors were not closed/locked if they were not occupied. When we got to our room the lock snap “thing” had the door propped open. We were concerned and did a good check on the room. We then realized it was like that for all the rooms not occupied. The staff stock and cleaning area doors were open. it seemed sketchy.

I love the modern design of the building. I love the mini kitchen and a large fridge in the room for my carry in foods and snacks. Great shower facility, soft towels and large screen tv with streaming .

We have stayed at these properties before and love them. Large rooms, love the large refrigerators. The bedding is comfortable.

The inside bottom track of the glass shower door was very dirty. About 5” long where the two doors meet in the middle.

room size, bed quiet hotel, front desk staff, location

nothing comes to mind

room size, bed quiet hotel, front desk staff, location

nothing comes to mind

Location was only 6 miles from the music venue, The Shed. The room was spacious and well equipped. The refrigerator/freezer was larger than we had anticipated.

The shower had hair in the drain and the bathroom mirror wasn’t clean. The quality of the breakfast food was subpar and if a guest wanted water to drink, they needed to go into the gym to fill up a cup there. In addition, the juice area wasn’t open either.

Very clean, quiet and relaxing. Hotel staff offered to help me carry my baggage up to my room. They gave me a gift bag with waters and snacks.