Home2 Suites by Hilton Grove City Columbus

Comfortable, large rooms, accurate listing, helpful and friendly staff. Room darkening shades, comfortable beds, nice facilities, delicious breakfast (pancake maker, too!).

The breakfast options and location were our favorite parts.

The room was not clean even finding food in the air conditioner as well as dust everywhere. There was no shampoo, body wash, or conditioner available. Could not get housekeeping to empty our trash or refresh our towels even though we were there for 3 days

The room was clean & staff was very accommodating towards requests. The complimentary breakfast was nice.

The only thing that I would update is to have 2 waffle machines in each breakfast area and a pancake machine in each breakfast area.

The staff was very helpful. Great little babies. Pool was good. Breakfast was good, actually very good.

Some little things really. Luggage carts were those small airport kind. Found one bug but tires were low and had to take it back. Couldn¿t push it when it was full.

It was a great room & the extra circular activities available such as pool then pool table & lounge breakfast buffet was great

Size of rooms

Very clean attractive space. I live in Cleveland, but work out of Columbus, so I frequently stay at hotels there. This is my new favorite!

Location

Music loud in next unit, it stopped playing after awhile.

The location is located near restaurants and has acceptable exits so you don't have to feel as if your fighting your for life in rush hour to leave or enter. Breakfast starts early enough and it's good. Rooms appear clean and modern with friendly staff.

The coffee needs replenished more often in the AM

The bed

The bathroom was filthy behind the toilet area and floor. The breakfast was sub par.

Horrible

I encountered several issues, including a dirty shower with pubic hair and black mold, and hairs in the bed, requiring fresh linens. Requested cleaning while I was out taking my state boards, the shower remained dirty upon my return. The room wasn't ready and the air conditioning unit needed maintenance, which the staff was discussing: "That part just needs to be popped in." Maybe it should’ve been cleaned as well! I left at 7 a.m. and returned at 11:40 a.m., the shower was still dirty, forcing me to take a sink bath. When I told the manager that I took a sink bath, he made a derogatory comment, saying, "We call that a hoe bath," He then said, he was already refunding back to the virtual card and it would take 3-7 days. I haven't received it after a week, which prompted my review. He then instantly responded to my email, and became even more unprofessional .I contacted Booking.com to check if anything had been returned, and they said they would reach out to the hotel. Ironically, the manager on duty had not returned their calls, but within minutes of my review, he quickly responded. Booking.com has also made notes of the time frame as well!The email a week later “Good morning! Thanks for the feedback. We did a thorough inspection of the room after you came down and let us know. The General Manager and I did a review of the room that you were adhering to upon departure and the nature of the room did not meet the criteria for a refund. Apologies if this was your indication but there is a strong difference in opinion for the issues experienced. It is our expectation to make every stay an exceptional one; however, there are some inconsistencies in the story presented. In particular staying at previous hotels and having problems alluded to and then the same issue manifest at this hotel. Wishing you the best going forward. Regards,Durand Sweatt Front Office ManagerHome2 Tru by Hilton614 539 7500

Lots of different types of seating. Fun environment. Great breakfast. Nice pool area.

It had a full kitchen area which was nice. We also enjoyed the family games and pool table in the lobby. The hot cocoa bar and complimentary bottle water were also Great for our Family. It was nice to have towels by the pool. The outdoor grill area was super nive(even though we didn’t use it).

The pull out bed(sofa) mattress had spots on it and was filthy. We had to request sheets and blankets for it. The shower door had soap scum built up on it. Was disappointed they didn’t have a hot tub by the pool.

It had a full kitchen area which was nice. We also enjoyed the family games and pool table in the lobby. The hot cocoa bar and complimentary bottle water were also Great for our Family. It was nice to have towels by the pool. The outdoor grill area was super nive(even though we didn’t use it).

The pull out bed(sofa) mattress had spots on it and was filthy. We had to request sheets and blankets for it. The shower door had soap scum built up on it. Was disappointed they didn’t have a hot tub by the pool.

location was great, it was colorful and fun, staff was friendly.

was not greatly cleaned. shower looked like it hadn’t been cleaned. carpet was stained. second bed was broken.

very clean super nice staff location was in a really nice area

The staff was very friendly and welcoming. The lobby was bright and inviting. The rooms were comfortable and clean.

The pool was freezing so the kids were quite disappointed since that was part of the reason we chose the hotel.

clean

was told checkout was noon and was charged a late checkout. makes zero sense.

location

Book two queen bed room. they gave up a king with a hide a bed. we sleep in separate beds. had to take turns on the hide a bed for our two night stay. told us they had some constructioncrews extended their stay, so we had to suffer

not what i expected

the wa ter was not hot for 2 days had to request room cleaning