Columbus Hilliard Hotel

the location was convenient

lack of staff for assistance when needed. key cards for rooms kept deactivating, needing new card but rarely was anyone available at front desk. no air conditioning in hallway of 4th floor.

Breakfast was not free after paying almost $600 bucks for the weekend

The heater in the room didn¿t work. They charged me the usual security deposit which was 40 dollars and after a hour or so charged me another 40 security deposit and the next day ran another 100 dollars charge for no reason at all. Don¿t stay there.

Easy to find everything, next to waffle house, decent parking.

Cloudy pool with out of control kids running in halls. Had to ask them to quiet down ourselves so littles could sleep. Parent supervision not enforced. Bar/bistro closed due to understaffing. Fold out bed not comfortable. No rollaway beds.

Location. Clean. Quiet

Only one employee for check in created delay

The staff was excellent, they were quick to help me with everything I needed... They also went out of their way to provide me with ice so I wouldn't have to walk to the machine to get it.

They didn't have free breakfast.

The front desk was very friendly and helpful

I wasn't happy with the pool. The water was extremely cold and did not warm up at all. There was dirt and hair on the bottom and there were sharp pointy spots on the bottom as well that myself as well as my kids kept stepping on and hurting themselves.

The guy who checked me in was nice

Didn¿t have internet both days and when u ask about it they just tell u they are working on it and it should only be another hour. Everything is old and beat up. They called it a renovation bc they put a new couch and light in the room.

Dirty paint falling off water damaged

beds were comfortable

sink stopped up and was dirty when we checked in which they were unable to fix. Pool closed which made no sense due to the fact its inside. Starbucks closed with people in line at 10am and the girl just walked away. No breakfast available at all.

Friendly staff. The staff displayed some of the best customer service. I love how kid-friendly the pool and accommodations were. The staff being accommodating and having A+ customer service made everything all the better.

Hallways were 90+degrees. Everything seemed dirty. The lounge always appeared closed. The pool looked disgusting. It was not what anyone would expect from Marriott

The pool was nice

I think this hotel is a bit rundown and outdated. It's fine, ut not up to the star level you claim

This property was very well maintained and had a beautiful design. Staff was very friendly and accommodating.

Ice machines! There were no ice machines on the first floor. The front desk said to go to the bar to get ice but wouldn't direct me to where ice could be found on other floors. The bar staff person was busy so it wasn't easy to get ice.

The location.

Sitting furniture need to be updated. Plumbing needs maintenance. Room door needs to be adjusted- lock sticks.

No microwave in the room. Bigger tv. Pool was closed

room was nice

staff was inexperienced. the person at the night desk couldn't tell me how to get my messages from the phone. The person at the Bistro at 8 had to go to the back and make breakfast and it took 35 minutes and was awful.

It didn't have bed bugs

Pool was freezing, and then closed. The room smelled like feet, and nothing to eat in the place

It was quiet

There were some stains on the carpet in our room but it was otherwise clean

The bed!

The reason we came was for my sisters 50th birthday surprise we drove from Akron. The main reason I chose this hotel was because it had a restaurant and a pool neither which were open. That was disappointing because we weren¿t notified ahead.