Hilton Garden Inn Columbus Easton

It was clean and the room was beautiful and clean

The parking lot on one side was blocked off, I accidentally missed the entrance and went around the corner and had to back track another 10 mins just to swing back to the 1st entrance because you cant turn left into it. Other than that it was a great stay

Room was not ready when we arrived. Not enough towels in the room for two people. No hand soap. Room was clean but items must have been forgotten in a rush to get the room ready. Also several cars were broken into during the night.

It was centrally located

My experience with Hilton definitely made an major impact on not ever staying with them again. For the price and it being a Hilton I expected a cleaner room and better staff. The breakfast also is way overpriced for what it is free at most hotels.

Bar staff was wonderful

Unable to check in until 10pm. Manager did not come out to speak with the long line of guest who were unable to get their room

Cleanliness

Ongoing safety concerns. Car break-ins have been ongoing on a daily basis. Why is there no added security? We never would have stayed here had I known this. Also ongoing problem with lack of staff at check-in time. I would not stay here again.

there was only one towel for two people, there was only one coffee cup and they knew we were two and we called the front desk to ask for more and no one answered our call so we will never book that hotel again.

Location

The heater was loud. I told the worker and received no compensation. Charger was broke. There was no hand soap

The room.

The hotel parking is very dangerous, during my stay many cars got broken into including my truck. Not happy.

We checked in Friday afternoon, asked for additional towels was told sorry they were being washed. And avaible on Saturday. For to th eroom with 1 towel in the room. Saturday morning before leaving being told no towels. The pool was closed because

Staff and locations

Bathroom sink was clogged

Great location

Clean Room dirty upon arrival to room

It seemed new. The bed was comfortable. It was close to shops n restaurants.

There wasn't sugar in my room for coffee.

Truck was broken into in lot. 4 cameras with no results. Understaffed at 3:00 check in, 45 minute line. Desk manager did awesome job during the process. Guests were rude to her, she remained professional.

Room size

Lack of cleanliness. Empty shampoo bottle in shower. No bath mat. Bed unmade upon check in. Exercise room had no clean towels and no wet wipes to clean equipment. Felt dirty and unkept. Really disappointing stay.

The staff was very friendly!! Excellent location! Fair price!

My biggest complaint was about the fire alarm! It went off in the middle of the night due to a wiring problem, I was told! THIS WAS NO FAULT OF THE HOTEL , but wish they would have notified us that everything was ok!

Location, overall clean though some areas need attention, comfortable rooms. While there are some management and staff issues, the staff was courteous and friendly.

The hotel is either way understaffed or mismanaged. We had to wait for over an hour after check in to get our room. There were at least 20 other guest in the same situation. Supplies missing out of the room.

The pillows in the comfortable bed were very good.

The sprinkler system had an issue and the alarms went off and sleep was not a good night.

Cleanliness, location, affordability, and spaciousness

Would love softer beds.

The Staff was very courteous¿.. hats off to one staff member  McClemore you went above and beyond in my opinion to make sure the weekend I planned for Sweetest Day for my boyfriend was very memorable. We had a Great first stay!!!!

No everyone was very pleasant and the location was on point!!

The beds were comfortable. It was quiet. The room was laid out nicely .

Shower was beautiful but the products to use in the shower were missing tops and empty . It was clean and pressure was good. Better to not have products in shower at all if you are not maintaining the level of excellence Hilton is known for.