AC Hotel Columbus Downtown, OH

I reserved a king room and they put me in a queen because there were no kings available

New an updated rooms and clean also in great location of everything.

The location being so close to downtown was incredible. We walked to North Market, walked to dinner in Short North on High Street. Easy to get to. Staff was super helpful and friendly. The view from the rooftop bar/patio is incredible.

I was not prepared for how loud the highway would be at all hours. Earplugs will be needed next time. One of the valet's was a smoker. My car smelled for a few minutes after he was in it. Daughter has asthma so we are super aware of scents.

Room appeared to be cleanly

Staff, guests failing to follow mask mandates by not wearing masks or improperly wearing masks. Maskless guests talking in hotel¿s lobby. AG was very rude and inhospitable, callous, and provided poor customer service.

The location, the cleanliness and the staff was great.

There wasn¿t anything I didn¿t like.

The patio bar on the 8th floor

Clean. Very positive, friendly staff.

Excellent

There?s no microwave

LOVED the rooftop restaurant for dinner and breakfast!!!

Resturant and hotel all in one for Valentine’s Day.

Room was way over priced. $400 a night! Resturant attached we had reservations for 2 months and got sat at a small table for 4 in the corner may have been the worst seat in the place.

The decor was very nice, as well as the view from the room.

The room was a little noisy at times and the bed was uncomfortable for my wife.

Pretty much everything! The rooftop bar and grill was great though!

Our room was right above the high and it was loud. But they did have a sound machine in the room to drown that out.

Room was great. Valet parking staff was great.

Staff at check in was not very helpful with anything we needed. Long story short we came in town to a festival. We wanted to check in the hotel before we went and freshen up a little and was told that our room was not ready at 3:30pm. Very disappointing, so we pack our stuff back to the car.

I requested a quiet room due to my sleep issues, so I expected the hotel management to inform me about the nightclub on

I didn't appreciate the surprise when I arrived at 10 PM. I was informed that there was a disco on the 8th floor, and the music would continue until midnight. I needed to rest because I had been traveling, and I had to drive again the next morning.

The room was spotless and well-maintained.The bed was incredibly comfortable, and the room was quiet.The staff went above and beyond to make us feel welcome.

NA

Very clean and smells sooooo good

How we didn’t get to go out on the 8th floor outdoor area

Location was the only positive aboutt this hotel.

Took me a bit to write this review as I wanted to convey my experience effectively and concisely. This was the worst hotel experience I’ve ever had for one of the more expensive per night stays I’ve booked. We had no choice but to stay at the hotel due to influx of people going to concert and I felt like the hotel recognized this sticking us with a room that was not clean and a staff that was apathetic. There was no other place to stay bc there was a sold out concert resulting in no vacancies in the surrounding area. The employees/management clearly recognized this and I feel they took advantage of the situation. We drove from SC to Ohio and were 700 miles from home with no options to change hotels (no vacancies)or change rooms (full capacity). I requested a manager call the room to discuss issues but no one ever called me. I went to desk to speak to manager and no one was available. Another message was to be left for this “ghost” manager that NEVER reached out to me. Very disorganized or uncaring? Staff poorly trained.Poor communication/no communication.Room unclean with candy wrappers and tooth picks around base of bed/under sofa. Dirty fridge with salad dressing and lettuce in fridge. Clearly not cleaned. Shower had hand prints on glass door and hair on stall wall. Remote control was sticky-greasy.Am I required to give keys to valet or can I park myself? I was told I HAD to allow valet to park and so I did then I was told that I COULD park car myself the next day only to be told by valet attendant AGAIN that it wasn’t allowed. ??? So who knows? I certainly don’t. I never actually found out the REAL answer.We had a place to shower stay warm, and to sleep. But honestly, we were so concerned aboutIt the lack of cleanliness that we were reluctant to touch things and therefore had little to no comfort/relaxation while there. At least 2 staffers failed us by not returning our requests to be contacted regarding the issues.

It was nice. Loved the location.

The price was increased due to a concert. But it definitely wasn’t worth the price. The water was not hot, was warm if it was turned all the way up. The bed was not comfortable. Mandated vallet for a parking lot that was attached to the hotel seemed excessive, especially for the price.

Decent location and price relative to other hotels. We had a room overlooking the interstate however it was quiet. Staff were friendly. Rooms were clean upon arrival. Valet service is required for parking.

We were there for two nights, but for some reason our room was not cleaned whilst we are there. We raised with staff on checkout and they were apologetic. Not a big deal, just an expectation for a 4 star.

Decent location and price relative to other hotels. We had a room overlooking the interstate however it was quiet. Staff were friendly. Rooms were clean upon arrival. Valet service is required for parking.

We were there for two nights, but for some reason our room was not cleaned whilst we are there. We raised with staff on checkout and they were apologetic. Not a big deal, just an expectation for a 4 star.