Residence Inn by Marriott Cincinnati Midtown/Rookwood

Very friendly staff. Clean spacious rooms. great location. nice pool and workout room. Comfortable beds. quiet. fast elevators.

Slippery floor tiles throughout lobby. No towels any day at pool. Really really dim room lighting. could not do makeup or shave. Weird towel bar below sink making it impossible to get close to mirror. No handicap parking

The staff and cleanliness of the hotel was great! But I had only made a reservation at this hotel because I was told the pool was open. Upon arrival, I noticed that the pool was completely drained, so we didn¿t get to enjoy the laidback weekend we planne.

The room,the location,and the staff

Modern, spacious, & clean! Will definitely stay here again!

Location

Valet parking only, although there is a massive parking lot and huge garage right there, and then they go and park your car in the spot that you could have done yourself. Overpriced for what you get.

Location, amenities

Clean

Perfect

I can’t really say 1 positive thing about this place.

Very unprofessional. The rooms were dirty, my daughter found a bug on her pillow, the door did not lock correctly, I was charged an extra $50 so I paid over $400 for a room that was disgusting. The pool only goes up to 4 feet, the breakfast was decent though.

Valet parking

Floor in the room wasn’t clean. My husband had dust bunnies on his feet.

Dear Booking.com Customer Service,I am writing to formally report a serious issue caused by a system error within the Booking.com app that resulted in a duplicate reservation, incorrect charges, and significant emotional distress during my stay on New Year’s Day.I used the Booking.com app to reserve one room at a total cost of $246.60 Due to a glitch in the system, a second reservation was created at the same time through the Marriott website, without my intent or authorization. This error was not caused by me.From approximately 10:00 a.m. to 1:30 p.m. on New Year’s Day, my partner and I spent hours attempting to resolve this issue instead of celebrating her birthday. During this time:* I was charged a total of $710.60 for a stay that should have cost $246.60* One reservation was cancelled by hotel staff without clear communication* I was later charged an additional $200 in person under the explanation that my card was needed “to verify my identity”* I was effectively forced to stay an additional night or lose the money already taken* A refund I was told would be issued did not return when promisedThis stay was meant to celebrate my partner’s birthday—her first birthday since the loss of her mother. Instead, the morning was filled with stress and financial strain. At one point, my partner was so overwhelmed that she cried alone in the bathroom on her birthday.Compounding this, my uncle passed away earlier that morning on New Year’s Day, which I disclosed to hotel management while seeking help. Despite this, there was no acknowledgment or apology.Additionally, after the billing dispute, we experienced a noticeable change in how we were treated at the property. We were no longer greeted or acknowledged by management, while other guests who appeared to be white couples were warmly greeted. This difference in treatment was distressing and concerning.Due to the seriousness of the issue, my sister, Dr. Erica N.

I can’t really say 1 positive thing about this place.

Very unprofessional. The rooms were dirty, my daughter found a bug on her pillow, the door did not lock correctly, I was charged an extra $50 so I paid over $400 for a room that was disgusting. The pool only goes up to 4 feet, the breakfast was decent though.

Valet parking

Floor in the room wasn’t clean. My husband had dust bunnies on his feet.

Service, location, pool

Breakfast and the bed on the pullout couch. It was old dirty and thin

The location was grate and room look was good too

Bed bug in room staff was un helpful and mean

The location was grate and room look was good too

Bed bug in room staff was un helpful and mean

Location

Booked though booking.com, that’s why I got totally different type of room. You have to be careful you might get super small room even you booked big one.

Our room 701 was large and livable. a suite.the breakfast was amazing.

Good location, pleasant staff. Comfortable room

Breakfast buffet offerings were not as fresh as expected. Apples were mushy, mold in cream cheese packets.

We loved the location of the hotel. There were several places to eat and shop. The hotel room felt like a little apartment; spacious, clean, nice kitchen and awesome shower head!

The couch and two chairs were stiff and uncomfortable.

Breakfast poor, gym equipment poor. Servicing of rooms every other day, when you only stay 2 nights you would expect the other day the one day you stay there.