Quality Inn & Suites New Hartford - Utica

GOOD STAFF/GOOD PRICE/GOOD BREAKFAST/GOOD LACTION

ALL IS GOOD ALL VERY CLEANS

The room was clean and comfortable.

WiFi was poor, and practically useless during peak use hours (in the evening).

It had a laundry room and gym and excellent breakfast

The staff was helpful.

The motel was quite old and the rooms smelled. We had three rooms and none of the were very good.

The location

It was very unclean and smelled really bad. There was mold on the wall and the ice bucket. They breakfast was very poor and they should not be allowed to even say that it was a breakfast.

The hotel has been renovated. The rooms were clean which made for a pleasant stay. Location is in a safe looking neighborhood.

There is no elevator and the only staircase to the second floor is narrow so bringing a suitcase up a floor can be challenging.

Fairly inexpensive. Good continental breakfast.

Washrooms were small and cramped. Sink outside the door.

Hot water. AC, clean room.

Not bad, but Needs more towels

The included breakfast buffet had a lot of options - waffles, eggs, sausage, etc.. much better than expected.

The TV worked fine but the channel guide was off.

Room is clean, bed is firm. Old hotel needs renovation but the basics are functional and staff are professional.

Convenient and easy to check in and out, free breakfast and wifi

It was quiet.

too hard to find - we had a terrible time finding it. Both the internet and calling gave us no help

The location

Old hotel, despite it is a non smoking hotel there is a permanant smoke smell all over the place. Poor quality of the breakfast. Exercice room out of service and never found the pool.

Staff kept room up.

Smell of some kind of cooking going on, smelled up lobby and hallways.

It¿s clean

They advertise swimming pool that¿s why I chose this place, no pool

Fast and easy check in the room was spacious. Bathroom mirror I loved.

Water was clogged in bathtub drain. Could have been more lighting in room.

Seem to be taking pride in it by remodeling it

Guy at the front desk was on the phone the whole time not giving his full attention to me

Location. Continental breakfast was good.

The noise level. The rooms are not sound proof. I was placed in a room near the ice machine and an exit. The constant whirring of the ice machine with the constant chatter of people coming in and out through the night made it difficult to sleep

Daily clean towels Pleasant staff Parking allowed easy access to the room Bathroom and room were clean Continental breakfast was nice.

Location was a little off the beaten path. They were in the midst of remodeling, and there was lots of dust. In spite of dust in the hallway, the room was clean.

The kindness and enthusiasm of the staff.

The convoluted way to get to the hotel: although, that can be chalked up to Google Maps. There is an easier way to leave the hotel and get to the main roads.