2 Star Hotel
SureStay by Best Western Massena
About
Located in Massena, 14 miles from Seaway Bridge, SureStay by Best Western Massena has accommodations with a terrace, free private parking, a casino and barbecue facilities. This 2-star hotel offers a 24-hour front desk, a concierge service and free WiFi. The hotel has family rooms. All rooms at the hotel feature air conditioning and a desk. Guests at SureStay by Best Western Massena can enjoy a continental breakfast. Historic Cornwall Jail is 15 miles from the accommodation, while St. Lawrence Power Development Visitor Centre is 17 miles from the property. Massena International Airport is 5 miles away.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Queen Room with Bath Tub - Disability Access/Non-Smoking
65 sqft • 1 Queen
Room Details and Photos
sqft
Room Details and Photos
1 King Bed, Non-smoking, Larger Room, Sofabed, Microwave And Mini-refrigerator, Wi-fi, Continental B
76 sqft • 1 King and 1 Sofabed
Room Details and Photos
Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
76 sqft • 2 Queen and 1 Sofabed
Room Details and Photos
2 queen beds, nonsmoking
76 sqft • 2 Queen
Room Details and Photos
King Room - Non-Smoking
76 sqft • 1 King
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- It was clean.
- Nothing the rooms smelled of mold and fire alarms were covered in plastic bags.
- Beautiful lakeside location. Nice large room with a kitchenette. Basic continental breakfast. Short walk to the shoreline. If you like country living, this is it!
Cons -
- It was an old building and the breakfast was not good.
- We had an emergency and had to leave early we were told we would only be charged for the one night we stayed and the charges us for 3 nights. It’s been a terrible experience getting our refund back. The management is awful.
- Mosquitoes.
Top Quotes:
"Friendly staff. Great continental breakfast. "
"We enjoyed our stay."
"Very clean. Nice location."
Business Traveler (5)
Solo Traveler (13)
Traveling as Couple (15)
Family with Young Children (12)
Family with Teens (4)
Senior Traveler (1)
Group Traveler (1)
Total (43)
Dawn
•Posted on: 10-21-2025
It was clean.
It was an old building and the breakfast was not good.
Melissa
•Posted on: 9-4-2025
Nothing the rooms smelled of mold and fire alarms were covered in plastic bags.
We had an emergency and had to leave early we were told we would only be charged for the one night we stayed and the charges us for 3 nights. It’s been a terrible experience getting our refund back. The management is awful.
Sonja
•Posted on: 8-6-2025
Beautiful lakeside location. Nice large room with a kitchenette. Basic continental breakfast. Short walk to the shoreline. If you like country living, this is it!
Mosquitoes.
Tracy
•Posted on: 7-7-2025
Great location and staffWater pressure in shower greatBreakfast room very handy
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are allowed. Charges may apply.
Important Info:
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that Pets fees is $35 Per Pet, Per Night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of USD 100.0 is required at checkin. This will be collected by credit card. You should be reimbursed on checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
SureStay by Best Western Massena
15054 State Highway 37, Massena, NY
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