SpringHill Suites by Marriott Albany-Colonie

Great location

Nothing

Breakfast was fine. rooms were comfortable. we were near the lobby and it was noisy when other guests came in.

The WiFi was down and the staff didn't seem to care. They just acknowledged it was sketchy, and accepted that as OK. Not willing to fix it, restart it, nothing. We arrived after 10PM. I had a 7AM work zoom call that I had to lead. I was stressed trying to figure out how/where I could make that call with reliable internet at that hour. The staff had Zero suggestions. Sure enough, at 6AM the WiFi was still down. Hotel staff we of no assistance. Their computers run on ethernet, they said. Nothing around was open. I drove around the area frantically looking for somewhere that I could use the WiFi. I expect more from Marriott.

Breakfast was fine. rooms were comfortable. we were near the lobby and it was noisy when other guests came in.

The WiFi was down and the staff didn't seem to care. They just acknowledged it was sketchy, and accepted that as OK. Not willing to fix it, restart it, nothing. We arrived after 10PM. I had a 7AM work zoom call that I had to lead. I was stressed trying to figure out how/where I could make that call with reliable internet at that hour. The staff had Zero suggestions. Sure enough, at 6AM the WiFi was still down. Hotel staff we of no assistance. Their computers run on ethernet, they said. Nothing around was open. I drove around the area frantically looking for somewhere that I could use the WiFi. I expect more from Marriott.

The staff was exceptional, from the front desk to the breakfast lady. The facility was lovely, great location!

This was a last minute booking for us as we drove through Alabny, but we found it to be very accommodating. The rooms were clean, beds and pillows very comfortable and location was convenient.

Breakfast wasn't good.

The location of the hotel is nice. Very close to highway.

I drive an electric vehicle (EV), and the Booking app indicated that the hotel had a charger for EVs. However, when I arrived and asked the reception about it, they were surprised and informed me that there was no EV charger. Additionally, the Wi-Fi wasn't working in some rooms, and there was ongoing renovation in the hotel hallway, with paint fumes noticeable in all the rooms.

The bed was super comfy. The free Buffet Breakfast was delicious & filling! We had a light bulb over the mini fridge area that was going out, as well as a lamp that did not work @ all, so maintenance came & changed the bulb over the fridge area, but had to order a whole new light fixture for the lamp. No biggie as we did not use that lamp anyway. We requested extra pillow & towels which were supplied very quickly. Staff were friendly & polite & all smiles.

The pool was smaller than we thought, but still a comfy temperature.

Staff were all friendly and helpful. Great beds, near good food and right near the interstate.

Nothing… I wish all places I’ve stayed were as nice.

Bed was comfortable. Walk in shower. Large room. Easy access to the hotel. Staff friendly. Lots of parking. Restaurants and shopping in the area. Small, simple breakfast was available.

Didn't have a second luggage rack.

Bed was comfortable. Walk in shower. Large room. Easy access to the hotel. Staff friendly. Lots of parking. Restaurants and shopping in the area. Small, simple breakfast was available.

Didn't have a second luggage rack.