Ledgestone Suites Hotel Elko

Pros +

• We like the value of this hotel and the cleanliness. We were just passing through and so it works very well for us. This will be the third time we've stayed there..
• Very clean. It was nice to stay in a place that was so nice and clean. We will definitely book a stay at these properties again.

Cons -

• a tv where I could connect and stream my phone onto it would have been nice, but our stay was still enjoyable regardless
• No breakfast, no coffee downstairs. Beds were like sleeping on a cardboard box. Shower head had the worst spray. What ever cleaning supplies used smelled like mildew. We had to open the window to get the smell out. Not a great stay
• We made a reservation through Booking.com three days before our arrival and received a confirmation number. However, when we arrived, the front desk agent told us the hotel would not honor the reservation—even though they had rooms available. Instead, she offered us a rate of $179, which was much higher than our confirmed booking price of $88.Since I didn’t have the confirmation readily accessible, we returned to our car and rebooked on Booking.com for the same $88 rate. When we went back to the front desk (speaking with the same agent), she refused again and insisted there was no way to adjust the price. Only after I said I would pay the higher rate and dispute it with Booking.com did she agree to match the $88.She explained that the hotel was under new ownership and experiencing a system changeover, and that they weren’t honoring website reservations. She also mentioned we were her third customer that day with the same issue.While I can understand that transitions happen, it was the confrontational tone and resistance at the front desk that left a bad impression. Hospitality should mean doing your best to make things right, and that didn’t happen here—until escalation was mentioned.It’s disappointing to have to argue just to have a confirmed reservation honored. I hope management addresses this so future guests aren’t put through the same experience.