Hampton Inn & Suites Detroit/Sterling Heights

Price was good, room was neat and clean

keys did not work multiple times and kept having to come back to the desk. Construction was happening & there were no caution or wet floor signs and an elderly lady fell coming in right behind us, so staff was tied up with that while we had to wait.

They overbooked us for the room that accommodate people. They then put us in a 2 Queens room that was flooded by the AC. They won't switched us to the original room we booked til the next morning. Floor was badly flooded. We pad it down with towels

Location

Had a bathtub, prefer walk in shower. Fan on air conditioner would not stay on.

Staff was amazing. I was especially grateful for the Continental++ breakfast. It saved me, to be honest. Everything was wonderful.

Well, the outrageous prices of the snacks available to purchase. Come on, you have to know that.

The room was fairly clean, though the floors seemed.?slippery?

The hotel did not have the room available that we reserved for our group of 5. The check in clerk also originally assigned us to a room where another guest was already staying. Awkward! The breakfast was completely empty when we came to eat at 9:20.

Great breakfast and location. Rooms were clean and staff was friendly and helpful.

The pool was taken over by a group and my kids hardly got to swim because there wasn't enough room.

The people were great.

We tried everything, even going to the front desk. No Wi-Fi. They said it was on our end but weve stayed here before with no Wi-Fi issues. We begged them to reboot the Wi-Fi but no one knew how to do it. Executives need unwavering wifi 109%.

Location was great. I really like this area alot

Did not like the constant running over our heads every morning at 6:00am Were many complaints from other people besides my self. Hotel receptionist Did nothing to stop the noise. Hotels are get away for relaxing and peace of mind while your on vacati

the manager checked me in and had a very pleasant demeanor in telling me my room wasn't quite ready but in approx 45 min i walked into the best room i cud psbly hope for. i wud definitely stay there again for it is next to meijers, starbucks, culver

I did not

No microwave in room, hard to get extra towels. Could not get clean sheets from weekend clerk. Only change linens every four days. Did like the place.

I forgot phone charger and when i got back to ask for they said we dont know nothing

I dont like nothing

The desk person at check in was very polite.

We stayed 2 nights. No one came to clean our room or refresh our towels. I went to the front desk to ask for more towels & he said he was all out of towels. He gave me 4 bath mats so we could shower. He acted like he was annoyed and didn¿t want to be.

I liked the cleanliness very nice . Had nice room with small kitchen area . Everything we needed to enjoy our stay . The only thing is we couldn't enjoy people above very noisy til 4 am . Complained but no help.

The staff couldn't help with the noise above ustil 4am. We had to get up early but people kept banging,stomping, moving furniture around it sounded like . Very loud and annoying.

The Staff was really nice

The pool was empty. The rooms are kind of beat up. The carpet needs replaced, walls need painted, the furniture needs replaced.

easy access

told one price and charged more, bathroom sink faucet need to be tighten, dirt under sink vanity. the room over us, load jumping and banging, could not sleep. refrigerator did not get cold to store drinks.

I like everything about this hotel I don¿t want to visit any other hotels. Hampton Inn is one of best hotels I experience in Michigan. The staff was professional and friendly,.The room was clean in proper order. The breakfast was hot fresh and delicious.

Yes I didn¿t want to leave¿.

No microwave in the room and the mattress is old and not comfortable to sleep.

Clean spacious room

I booked and paid for a King Studio and was given a Queen Studio and told the only King option was a standard non studio

Pool was out Employees and location . Breakfast was good

Pool was out of order and room didn't have microwave in it as told .

Breakfast,and the pool.

The sink design was terrible,the toilet was backed up before we barely even used it. Overall it was ok.