Microtel Inn & Suites By Wyndham Hagerstown

Clean and spacious

More variety for breakfast

The facility has just been remodeled and everything was new and VERY clean!!! The self-buffet breakfast was what you usually plus a waffle maker.

The lobby was under construction and the help left the door open so you could see into the laundry room.

This was by far the worst hotel experience I've ever had. This hotel is a complete scam. I arrived at the hotel and it looked shut down. There was a dirty phone at the front desk to "call for service' which someone who was obviously living there came down after a few minutes to check me in. The lobby was full of construction items and had no air conditioning. All the windows and doors were opened in the common areas for airflow. I was given keys and went up to my room only to find it the most dusty, dirty and dated room I've ever seen. The carpet was ripped in multiple areas, there was debris all over it, the door was damaged in the bathroom, there was a screw on the floor and the phone was yellow and peeling. There was no working air conditioning in the room either so it was hot. I called booking.com and they said I was ok if I needed to leave. I couldn't have my mother in that hotel and that's what I explained to him. I handed the keys back to the front desk person and they said they'd refund the days not stayed. I've now had booking.com reach out to them multiple times for my refund and I sent over the photos and they declined the refund. I called them directly and they were speaking over me and said it wasn't their problem and hung up on me after I was trying to explain that they needed to do the right thing. DO NOT STAY HERE. DO NOT GIVE THEM YOUR MONEY. They scammed me out of over $300 and I didn't stay one night. Also, I didn't realize this until I called today but the $50 hold they put on your card at check in won't actually be refunded to you unless you call and request it back. They returned the deposit to me but not a dime from the actual booking itself. I did not feel safe staying at a dirty empty hotel with the owners living on the second floor. I wouldn't have trusted to eat anything at the breakfast on site. Do yourself a favor and just stay elsewhere. Don't waste your time or money.

Comfortable bed. Clean. Close proximity to airport

Several construction issues looks as if all the unfinished projects were put on hold.