2.5 Star Hotel
Baldwin Inn & Suites, SureStay Collection by Best Western
About
Located in West Springfield, a 3-minute walk from Eastern States Expo Center, Baldwin Inn & Suites, SureStay Collection by Best Western provides accommodations with free WiFi and free private parking. The property is around a 3-minute walk from The Big E, 20 miles from Wintonbury Hills Golf Course and 26 miles from Amherst College. Wadsworth Atheneum is 27 miles away and Mark Twain House is 28 miles from the hotel. Selected rooms here will provide you with a kitchen with a microwave. All guest rooms at the hotel feature air conditioning and a desk. Baldwin Inn & Suites, SureStay Collection by Best Western can conveniently provide information at the reception to help guests to get around the area. Comcast Theatre is 26 miles from the accommodation, while XL Center is 27 miles away. Bradley International Airport is 11 miles from the property.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Room with Two Queen Beds - Non-Smoking
399 sqft • 2 Queen
Room Details and Photos
King Room - Non-Smoking
399 sqft • 1 King
Room Details and Photos
Large Queen Room with Two Queen Beds, Full Kitchen, Living Area and Sofa Bed - Non-Smoking
549 sqft • 2 Queen and 1 Sofabed
Room Details and Photos
Large King Room with Full Kitchen, Living Area and Sofa Bed - Non-Smoking
549 sqft • 1 King and 1 Sofabed
Room Details and Photos
sqft
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The staff was so friendly and helpful!
- I loved everything.Very helpful staff,Very clean rooms,I choose to stay there cause I had a very serious biopsy was done to my head and I needed to relax and be comfortable at the same time and being in there was perfect
- Nothing
Cons -
- Wish there were a few more options for breakfast
- There was only one staff at check in that could use some more training in all the fields of the place he works for ( CAUSE i had some questions before my stay and he didn't know much
- It was dirty, smelled like smoke and pot, had garbage in the hallway and pet hair all over the furniture. We did not stay.
Business Traveler (8)
Solo Traveler (12)
Traveling as Couple (14)
Family with Young Children (9)
Group Traveler (2)
Total (37)
Judy
•Posted on: 2-17-2026
The staff was so friendly and helpful!
Wish there were a few more options for breakfast
Hernandez
•Posted on: 2-5-2026
I loved everything.Very helpful staff,Very clean rooms,I choose to stay there cause I had a very serious biopsy was done to my head and I needed to relax and be comfortable at the same time and being in there was perfect
There was only one staff at check in that could use some more training in all the fields of the place he works for ( CAUSE i had some questions before my stay and he didn't know much
Tara
•Posted on: 1-31-2026
Nothing
It was dirty, smelled like smoke and pot, had garbage in the hallway and pet hair all over the furniture. We did not stay.
Emarklin44
•Posted on: 1-26-2026
Location
Ticking FridgeLoud ACBlinking Smoke Detector
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are allowed upon request. Charges may apply.
Important Info:
Guest must reach out to property if arrival will be past 6:00 P.MGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Baldwin Inn & Suites, SureStay Collection by Best Western
21 Baldwin Street, West Springfield, MA
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