Candlewood Suites Wichita Northwest By IHG

The staff were polite and professional. The rooms were clean and cool. Beds are clean and comfortable. Easy parking

Location was good.

Property said it served breakfast, but it did not. And smelled like weird food when we arrived.

My room was large and beds very comfortable. Sadly other guests were lacking consideration! I had to request front desk to kindly ask the above guests to stop thumping around. I also had 3 night stay and never had house keeping. The bathroom floor on arrival had long dark hairs over the floor so clearly never vacuumed from last guest - towels and bedding clean and very tidy.

Very spacious. Equipped kitchen. Location perfect for us.

No table to eat at. Sink was outside bathroom. No soap or towels there. In bathroom, no place to put anything. Needed a shelf or something.

The location was great.

Hotel was under a major remodel. This was very messy.

The room was very spacious with comfortable beds. Even though the place was currently under renovation it was still a nice place. Only had coffee, no other breakfast items

The hotel is currently under renovation. The bathroom tub/shower needed updated as it had been repaired poorly. Hopefully bathroom update is part of the renovation for the room

The location is great

The whole complex is under construction and no facilities are available (this wasn’t noted during booking). No breakfast or even toiletries are available! How they think they can do business during this time is beyond comprehension!

The only good thing I can say about this hotel was the service was excellent; the young man who checked me in was courteous and helpful, and clearly embarrassed about the sad state of this hotel.

Much or even most of the problems are the fault of booking.com, as much as the hotel's. The photos shown on booking.com's website are completely inaccurate and thoroughly misleading. When I arrived, the entire lobby was gutted (I downloaded photos from booking.com's website to confirm the false representation). In fact, the bulk of the hotel was under construction, which made for a very unpleasant stay. This was NOT noted on booking.com's website description. Further, the AC was broken so the hallways and central areas were roasting. The hallways were in a state of disrepair, with torn-up drywall and floorboards and exposed fixtures. The carpet in the hallways was filthy and smelled distinctly of mold and mildew. I woke up with a screaming headache, which is a sure sign of mold—not only unsanitary, but dangerous. The rooms aren't any better. The toilet was stained and dirty, and ran all night. The wifi didn't work. The AC didn't work properly and was so loud it kept me up most of the night. The coffee maker did little more than leak hot water everywhere. The mattress had actual, visible lumps in it; I stripped the bed halfway through the night to be sure I wasn't imagining it. I've taken more than a dozen photos to document these problems. At best, my room was rundown and grubby, with scratches, dings and damage on every single item. At worst, it was completely uninhabitable. In short: besides the unpleasant facilities, booking.com's advertising of this hotel was misleading at best, and dangerously close to fraudulent. I have reached out to booking.com, but have yet to receive a reply. Be warned, everyone.

The hotel was being remodeled. This made it less than normal. Room was good and comfortable. Few amenities. The site had said the hotel had breakfast. There was no breakfast, perhaps because of the remodeling. Staff were pleasant and efficient. Staff made very little effort to interact with guests. It was close to where I needed to be the next day, easy to find and quiet.

Need to clarify whether they serve breakfast. Maybe much different when remodeling finished.

It's under a major remodeling job, and I am sure materials are high and help hard to find, so I am cutting them some slack. Rooms are big, clean and comfortable